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7. You may not make a claim under this warranty unless
the defect claimed is due to faulty or defective parts
or workmanship. Residentia Group is not liable in the
following situations (which are not exhaustive):
(a) the Appliance is damaged by:
(i) accident
(ii) misuse or abuse, including failure to properly maintain
or service
(iii) normal wear and tear
(iv) power surges, electrical storm damage or incorrect
power supply
(v) incomplete or improper installation
(vi) incorrect, improper or inappropriate operation
(vii) insect or vermin infestation
(viii) failure to comply with any additional instructions
supplied with the Appliance;
(b) the Appliance is modified without authority from
Residentia Group in writing;
(c) the Appliance’s serial number or warranty seal has been
removed or defaced;
(d) the Appliance was serviced or repaired by anyone other
than Residentia Group, an authorised repairer or ASR.
(e) the maintenance guidelines within the product’s user
manual have not been followed.
(f) the installation of the appliance is not in accordance
with the guidelines within the product’s user manual.
8. This warranty, the contract to which it relates and
the relationship between you and Residentia Group are
governed by the law applicable where the Appliance was
purchased.
9. To the extent permitted by law, Residentia Group
excludes all warranties and liabilities (other than as
contained in this document) including liability for any loss
or damage whether direct or indirect arising from your
purchase, use or non use of the Appliance.
10. For Appliances and services provided by Residentia
Group in Australia, the Appliances come with a
guarantee by Residentia Group that cannot be excluded
under the Australian Consumer Law. You are entitled
to a replacement or refund for a major failure and for
compensation for any other
reasonably foreseeable loss or damage. You are also
entitled to have the Appliance repaired or replaced if the
Appliance fails to be of acceptable quality and the failure
does not amount to a major failure. The benefits to you
given by this warranty are in addition to your other rights
and remedies under a law in relation to the Appliances or
services to which the warranty relates.
11. At all times during the Warranty Period, Residentia
Group shall, at its discretion, determine whether repair,
replacement or refund will apply if an Appliance has a valid
warranty claim applicable to it.
12. To enquire about claiming under this warranty, please
follow these steps:
(a) carefully check the operating instructions, user manual
and the terms of this warranty;
(b) have the model and serial number of the Appliance
available;
(c) have the proof of purchase (e.g. an invoice) available;
(d) telephone the numbers shown below.
13. You accept that if you make a warranty claim,
Residentia Group and its ASR may exchange information
in relation to you to enable Residentia Group to meet its
obligations under this warranty.
IMPORTANT
Before calling for service, please ensure that the steps in
point 12 have been followed.
Telephone contact
– Please call 1300 ESATTO (1300 372 886)
Online portal
– http://support.residentiagroup.com.au
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and for compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if
the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The Australian Consumer Law requires the
inclusion of the following statement with this
warranty:
Warranty (Continued)
