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OPI 3214

Service Facilities

Intrusion and forced release

For urgent calls you can use the intrusion function to enter busy
extensions and, if accepted, disconnect him/her to extend the new
call.

An incoming urgent call is connected to the console.

Dial extension number

The display shows

BUSY

C.WAITING

indicating that the

extension is busy or busy with a call camped on.

Speech >

Press to intrude on the conversation

The intrusion tone is heard and you are connected to the ongoing
conversation.

Inform the called party about the urgent call

If the extension agrees to accept the new call

Speech >

Press

The required connection is kept, the other extension is
disconnected.

Press to connect the call

The urgent call is connected to the extension, the console is
cleared.

If the extension wishes to finish the ongoing
conversation first

< Speech

Press

You are connected to the urgent caller.

Inform the caller that you will extend the call as soon as the
extension is free

Press to camp on the call

The caller is camped on to the extension and the console is
cleared.

Содержание OPI 3214

Страница 1: ...ting it in the text flow Select Graphics Properties and make the following settings Width 15 4 cm Important Height 11 2 cm May be smaller Top 5 3 cm Important Left 0 3 cm Important This text should th...

Страница 2: ...if you need further information The latest version of this User Guide can also be downloaded from http www ericsson com enterprise archive manuals shtml Note OPI 3214 is a system terminal i e it can o...

Страница 3: ...of Contents page Introduction 4 The Console 5 Preparing the Console 8 Incoming Calls 11 Extending 17 Service Facilities 28 Assistance 41 Outgoing Calls 54 Other Useful Facilities 63 Display Descripti...

Страница 4: ...tions used within this section are Actions appear in an alternative bold typeface and the key diagram appears in the left hand margin opposite the text For example h Automatic answer Press The systems...

Страница 5: ...splays call information using alphanumeric characters Key panel for processing calls and performing operator tasks Handset or headset A diagram of the console key panel is on the next page and on the...

Страница 6: ...cial function keys 5 Press to talk key See section Key Description on page 73 for a description of the keys ABC DEF JKL MNO GHI TUV WXYZ PQRS Alarm Supervision Loop 1 Headset Flash Monitor Loop Automa...

Страница 7: ...e handset The extra handset is used in parallel with the ordinary handset allowing two persons to listen simultaneously A handset with a press to talk button is recommended Note when speaking Due to s...

Страница 8: ...off if required contact system administrator OFF DUTY appears on the top row of the display if the console is turned off NIGHT SERV appears on the top row of the display if the console is in night se...

Страница 9: ...around within hearing distance from the console you can set the console in the continuous signal mode h Continuous ring Press The key lamp is switched on signalling that the console is in the continuo...

Страница 10: ...To activate automatic extending hAutomatic extending Press The key lamp is switched on signalling that calls will be automatically extended To return to manual extending hAutomatic extending Press Th...

Страница 11: ...ersonal queues type of incoming call the external line data or the number and name of the calling extension Display examples Incoming external call Incoming internal call a Press to answer the call Sp...

Страница 12: ...uting Display example Dialled extension is busy BUSY Dialled extension is busy CONGEST Resource congestion is encountered BLOCKED Dialled extension is blocked VACANT Dialled number is vacant or an inc...

Страница 13: ...e The common operator number 9 is dialled Notes If the calling party is an ISDN terminal ISDN EXT appears on the display in place of EXTENSION If the caller has dialled your individual operator number...

Страница 14: ...on and you are connected to the calling party Inquiry When an extension contacts the operator with an external call put on hold proceed in the same manner as section An extension calls the console on...

Страница 15: ...ed on and you are connected to the calling party Diverted calls When a caller is diverted to your console Display example Incoming external call to extension 207 Note If the call is from an extension...

Страница 16: ...o extension 206 Diverted internal call to extension 206 a Press to answer the call Speech key lamp is switched on and you are connected to the calling party Give the information to the caller k Clear...

Страница 17: ...de to an extension z Dial the extension number The right side of the display shows EXTENSION FREE and the called extension s number and name a Press to extend the call The call is extended and the con...

Страница 18: ...f the called extension is in a private network there is no need to press Speech to call as it is done automatically When the called party answers ANSWER is shown Announce the call a Press to extend th...

Страница 19: ...busy extension The console is cleared If the caller wants to call later k Clear Press Clear j Press The call is disconnected and the console is cleared If the caller wants to be connected to another...

Страница 20: ...he call in the usual manner If the called party is restricted to receive external calls at all you can pass on a message to the extension Clear jz Press and dial the extension number Extension is free...

Страница 21: ...ce information activated message diversion When an external party wishes to speak to an extension with an activated absence information z Dial the extension number The console shows the absence reason...

Страница 22: ...hat has activated an external follow me i e ordered a transfer of incoming calls to an external telephone number z Dial the extension number The display momentarily shows FORWARD TO TRUNK The Speech k...

Страница 23: ...re extending z Dial the extension number Note Manual ringing is not possible to a cordless or IP extension or to an ISDN terminal Speech j Press to send ring signal Display example Note If the answeri...

Страница 24: ...le is cleared Groups To extend a call to a group number z Dial the group number The right side of the display shows who is answering and the 5th row shows the group name and number Display example a P...

Страница 25: ...extension which has an activated diversion to a paging unit Normally you will not be involved in the answering procedure Only if there is no answer you will be recalled after a predetermined time If...

Страница 26: ...Dial pagee s extension number and press z Dial the message code 1 10 digits Press The console is cleared External line This could be a call to another office exchange within the private network or to...

Страница 27: ...ial z Dial the extension number Press to activate bypassing Speech j Press If the diverted extension accepts the call a Press to extend the call Abscence information When you have called an extension...

Страница 28: ...r must be displayed and the other side of the display must be idle To put a call on hold a Press to extend the call To retrieve the last call put on hold the console must be in idle state k Clear Pres...

Страница 29: ...levant number name or line data To put on hold using the Monitor loop key Calls can also be put on hold using the monitor loop key This method allows the operator to listen to the party that was put o...

Страница 30: ...ivate network there is no need to press Speech to call as it is done automatically Announce the call Note If you want to speak to both parties simultanoeusly press the Speech key before extending a Pr...

Страница 31: ...ress The console rings the extension When the called party answers ANSWER is shown Announce the call Speech g Press Speech connection with the caller and the extension a Press to extend the call The c...

Страница 32: ...call is not retrieved or answered within a predetermined time changeable by the system administrator the call will be returned to the console Calls put on hold by ANS EXT key or by a Loop key The con...

Страница 33: ...TRK and line data If the called extension is free FREE is shown instead of BUSY a Press to answer the call If the extension answers A warning tone is heard ANSWER is displayed and you have speech con...

Страница 34: ...ards these types of extensions Calling extension first This method stops the extension from receiving or making other calls whilst you are preparing the requested metered call Ask the extension to han...

Страница 35: ...unce the call when the extension answers Speech g Press to talk to both parties a Press to extend the call The call is extended and the console is cleared Extension is waiting with the handset off Pre...

Страница 36: ...recalled to the operator on completion so the operator can read the meter Display example a Press Note the number of pulses and the extension number name Press The last display row changes to show the...

Страница 37: ...nother console on page 38 When the incoming external call requests a serial call Instruct the caller to hold after each finished conversation Press z Dial the extension number Proceed in the same mann...

Страница 38: ...ress Note You can also dial 21 to cancel the diversion U K 2 Dialling during a connected call When calling interactive tele services e g telephone banks you need to use Dual Tone Multi Frequency DTMF...

Страница 39: ...tone is heard and you are connected to the ongoing conversation Inform the called party about the urgent call If the extension agrees to accept the new call Speech j Press The required connection is...

Страница 40: ...rude and that they will have to wait until the extension is free a Press to camp on the call The caller is camped on to the extension and the console is cleared Call splitting When two parties are con...

Страница 41: ...2 cannot be used for an cordless or IP extension or an ISDN teminal as manual ringing is not applicable towards these types of extensions Extension first The extension hangs up after phoning the opera...

Страница 42: ...The call is extended and the console is cleared Extension is waiting with handset off z Dial the number of the other party Ask the called party to hold Speech g Press to talk to both parties Announce...

Страница 43: ...a member to the conference z Dial the extension number Speech j Press The console rings the extension inform the extension that a conference call is starting a Press The number of conference members...

Страница 44: ...e calling party The caller informs you that you are connected to a conference k Clear Press to terminate You are disconnected from the conference and the console is cleared Internal group hunting You...

Страница 45: ...f 20 digits Note The extension must have access to this function To program or alter a number 51 Dial z Dial the extension number and press 0 9 Dial selected digit and press Note Finland press 1 9 z D...

Страница 46: ...individual authorisation code To lock an extension 76 Dial z Dial the extension number and press To unlock an extension 76 Dial z Dial the extension number and press z Dial the individual authorisati...

Страница 47: ...to this function Direct diversion when a call is extended to the extension Activate 21 Dial z Dial the extension number and press Note U K press 2 No Cancel 21 Dial z Dial the extension number and pr...

Страница 48: ...ension number and press Internal follow me Assist an extension to divert calls to an alternative extension number Note The extension must have access to this function Activate 21 Dial z Dial the exten...

Страница 49: ...on Activate 22 Dial z Dial the extension number and press z Dial the code to get a line external no and press Cancel 22 Dial z Dial the extension number and press Follow me to paging unit You can assi...

Страница 50: ...MMDD Date Activate 230 Dial z Dial the extension number and press 0 9 Dial reason code and press Contact your system administrator regarding the valid reason codes z Dial time or date HHMM or MMDD of...

Страница 51: ...and FREE if the extension is free a Press to extend the call The call is extended and the console is cleared If the data extension is in test mode The display shows DATA EXT and TEST informing you tha...

Страница 52: ...Depending on the functionality of your office exchange the extension can have either one individual search profile or choose between five individual search profiles The search profiles are programmed...

Страница 53: ...telephone General cancellation You can cancel the following facilities on behalf of an extension by dialling a general cancellation command Automatic callback Diversion direct Diversion when the exte...

Страница 54: ...ust be in idle state with no party on the left side of the display z Dial the code to get an external line and the number Display example To terminate the conversation k Clear Press The call is discon...

Страница 55: ...pecific external line and use the force release function see section Via a specific external line on page 55 Via a specific external line 0 Dial z Dial the line number and press z Dial the code to get...

Страница 56: ...leared Start dialling again use either Via any line or Via a specific line Via an ISDN line or via a direct line to another office exchange z Dial the code for the ISDN external line or for the direct...

Страница 57: ...he console is cleared Note If all lines are busy CONGEST is shown To an extension in your own exchange Normal call z Dial the extension number Display example k Speech Press The console rings the exte...

Страница 58: ...an bypass the information see section Bypassing on page 27 If the called extension is diverted Display example You can bypass the diversion see section Bypassing on page 27 If the called extension has...

Страница 59: ...ion becomes free Display example a Press to answer the call RESERVED is displayed k Speech Press to call the extension The console rings the extension and ANSWER is displayed when the extension answer...

Страница 60: ...om your console Depending on the type of paging system it is possible to send digit messages or voice messages to the paged person If you receive a congestion tone when paging this indicates that the...

Страница 61: ...heard Note The voice channel can be a one way or both way connection You can also send a digit message code see section Paging unit on page 25 Alarm paging without message code 810 Dial z Dial pagee s...

Страница 62: ...by using the digit keys 0 9 on the telephone key pad The programmed numbers can consist of a maximum of 20 digits Note The console must have access privileges to this function 0 9 Press and dial the...

Страница 63: ...PM is only shown if the exchange is programmed in 12 hour format Choice of language optional One of the following languages can be chosen to be used for the display information on your console To cho...

Страница 64: ...xtension can answer the calls by lifting the handset and dialling a predetermined answer code Flexible night service You can assist in assigning an external line to an extension for use temporarily To...

Страница 65: ...fter acknowledgement you must report the alarm to maintenance stating the alarm class as above When the Alarm key is released the key lamp changes to steady light This indicator remains until maintena...

Страница 66: ...in of the malicious calls Note The incoming route must have a category for MCT The feature is supported by the interworking public exchange To invoke the malicious call tracing service 39 Dial Busy ve...

Страница 67: ...rs and the external line number If all external lines are busy more frequently than seems reasonable or there is any reason to suspect a problem in a specific external line each one may be checked ind...

Страница 68: ...onsist of 5x40 characters The top row 1 4 How many common and individual calls are waiting to be answered The type of incoming call Calls in a metered state Paging and serial call indication Console a...

Страница 69: ...tor The destination right side shows details on the second connection This is usually the extension an incoming call is connected to DIVERTED Diverted call EMERGENCY Emergency call internal INTERNAL I...

Страница 70: ...w me INCOMING Incoming call INTERCEPT Interception call ISDN EXT ISDN terminal L LOCKED Line locked out LOCAL Local mode MEMBER Member in a conference NO DIST Do not disturb NO RESP No response OPERAT...

Страница 71: ...e identity for source side left and destination side right Note The name is shown only if it is received from the calling or called party The function Name identity must be installed in your exchange...

Страница 72: ...tension metering pulses absence information etc 10 System time alarm class or maintenance status 11 1 19 characters 1 10 digits Name and number for diverted extension 1 19 digits Dialled number ACCEPT...

Страница 73: ...lities hAlarm Alarm key To acknowledge any system alarms Key lamp flashes slowly at alarms and shows steady light when the alarm is acknowledged h Automatic answer Automatic answer mode Calls are auto...

Страница 74: ...nal calls long distance calls or person to person calls Key lamp flashes slowly when monitoring is activated k Speech Speech connect key To talk to the source party Speech j Speech connect key To talk...

Страница 75: ...to put a call on hold Microphone mute key To turn the microphone on or off The caller will not be able to hear the conversation in your room Key lamp shows steady light when activated The key is also...

Страница 76: ...calls 43 D Data traffic 51 Description 6 Dialling during a connected call 38 Display description 68 Diversion 47 Diverted calls 15 Diverted extension 22 DTMF mode 38 E Emergency calls 15 Emergency sw...

Страница 77: ...paging 26 N Night service 64 O On hold 28 On Off duty 8 Other useful facilities 63 Outgoing calls 54 To an extension in the private network 57 To an extension in your own exchange 57 To another operat...

Страница 78: ...140 countries Ericsson is helping to create the most powerful communication companies in the world Ericsson Enterprise AB All rights reserved For questions regarding the product please contact your Er...

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