17
User
’s Manual
11. FREQUENTLY
ASKED QUESTIONS
The water pressure at home has
dropped. Why has this happened?
A drop in water pressure may indicate
that it is time to change the pre-filter.
If your equipment does not have a pre-
filter, or if you have replaced the filter,
but the problem persists, contact your
distributor.
It seems that the frequency of
regenerations has increased. Is this
normal?
Keep in mind that your equipment
is demand-driven, therefore, it
automatically adapts to your water
consumption. If you believe that your
water consumption has not increased
due to the presence of more people
in the house, additional laundry or
any other reason, please contact your
distributor.
My water does not seem soft to me.
How can I be sure that my equipment is
regenerating properly?
Make sure there is no by-pass in the
water supply of the water softener.
Follow the instructions from page 14
to manually regenerate the tanks of
the water softener. If the equipment
does not automatically move to the
next regeneration, please contact your
distributor to receive further assistance.
I can hear my equipment running or
carrying out the regeneration during
daytime. My previous softener only
worked at night. Is this normal?
Unlike traditional water softeners, this
equipment is demand-driven in function
of water consumption. It has no timers or
electronic components. Therefore, your
equipment regenerates when necessary,
at any time.
How will I know when to add salt?
Lift the cover of the tank to check the
salt level. If you can see water, then you
need to add salt. You can always add salt
if there is enough space to allocate more
salt tablets.
Can I drink soft water?
Yes, soft water is suitable for drinking and
cooking. If the water softener carries out
the regeneration with sodium chloride
(salt), keep in mind that soft water will
include a small amount of added sodium.
If you are following a low-sodium diet,
please take into account the addition of
sodium in water in the total amount of
mineral intake.
If, at any stage, you think that your
equipment is not working correctly,
activate the by-pass mode of the
equipment and contact your installer.
