All Ergatta hardware is covered by WaterRower’s Limited Warranty, which is provided below. Customer may initiate a warranty claim by contacting Ergatta at
[email protected]
LIMITED WARRANTY
What this Limited Warranty Covers: In-Home and Commercial Use – WaterRower (US) Inc. (“WaterRower”) will replace or repair at its factory or nominated service facility any
WaterRower Rowing Machine (“the Product”) found to be defective in material or workmanship for a period of ONE (1) YEAR from the date of initial shipment of the Product by
WaterRower. This Limited Warranty is upgradeable to THREE (3) YEARS on all components, excluding touchscreen electronics, electronics accessories and rechargeable
batteries, and FIVE (5) YEARS on the structural frame by registering the Product within the first year of purchase.
WaterRower warrants against defects in material or workmanship for touchscreen electronics, electronics accessories and rechargeable batteries received from WaterRower or
any of its authorized dealers for a period of ONE (1) YEAR after the date of shipment.
WaterRower warrants against any replacement WaterRower spare part received from WaterRower or any of its authorized dealers for a period of NINETY (90) DAYS after the date
of shipment.
This Limited Warranty applies to the initial purchasers of the Product or spare part and is not transferable to any other party.
How Can a Customer Obtain Warranty Service: A customer making a warranty claim is responsible to return the defective Product or component to WaterRower’s factory or its
nominated service center, prepaying all postage or other shipping charges. The Product or component must be returned to your nearest WaterRower office or nominated
service center (https://www.waterrower.com/contact-us). The customer must first notify WaterRower of his/her intent to return the Product or component and receive a
confirmation from WaterRower before the Product is returned.
Claimant’s Responsibilities: A claimant must ensure that the defective Product or component are properly packed to protect it from damage during shipping. WaterRower will
not be responsible for any damage that occurs to the Product or component during shipment.
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WARRANTY
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