Cannot Send Faxes to a Specific Recipient
Check the following if you cannot send faxes to a specific recipient due to an error.
❏
If the recipient machine does not pick up your call within 50 seconds after the printer has finished dialing, the
call ends with an error. Dial using a connected telephone to check how long it takes before you hear a fax tone. If
it takes more than 50 seconds, add pauses after the fax number to send the fax. A hyphen is entered as the pause
mark. One pause is about three seconds. Add multiple pauses as needed.
❏
If you have selected the recipient from the contacts list, verify that the registered information is correct. If the
information is correct, select the recipient in
Contacts Manager
>
Edit
, and then change
Communication
Mode
to
Slow(9,600bps)
.
Related Information
&
“Sending Faxes Dialing from the External Phone Device” on page 132
&
“Managing Contacts” on page 56
&
“Cannot Send or Receive Faxes” on page 211
Cannot Send Faxes at a Specified Time
Set the date and the time correctly on the control panel.
Related Information
&
“Sending Faxes in Monochrome at a Specified Time of the Day (Send Fax Later)” on page 133
&
“Basic Settings Menu” on page 77
Cannot Receive Faxes
❏
If you have subscribed to a call forwarding service, the printer may not be able to receive faxes. Contact the
service provider.
❏
If you have not connected a telephone to the printer, set the
Receive Mode
setting to
Auto
on the control panel.
❏
Under the following conditions, the printer runs out of memory and cannot receive faxes. See the
troubleshooting for information on handling a memory full error.
❏
The number of received documents has reached the maximum of 100 documents.
❏
The printer's memory is full (100%).
❏
Check if the sender's fax number has been registered to the
Rejection Number List
. Faxes sent from numbers
that have been added to this list are blocked when
Rejection Number List
in
Rejection Fax
is enabled.
❏
Ask the sender if header information is set up on their fax machine. Faxes that do not include header
information are blocked when
Fax Header Blank
in
Rejection Fax
is enabled.
❏
Check if the sender's fax number is registered in the contacts list. Faxes sent from numbers that have not been
registered to this list are blocked when
Caller not in Contacts
in
Rejection Fax
is enabled.
Related Information
&
“Cannot Send or Receive Faxes” on page 211
>
Problems when Sending and Receiving Faxes
>
213