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Solving Problems

Checking the Printer Status

You can check error messages and the approximate ink levels on the LCD screen or the computer.

Checking Messages on the LCD Screen

If an error message is displayed on the LCD screen, follow the on-screen instructions or the solutions below to
solve the problem.

Error Messages

Solutions

Printer error. Turn the power off and on again.
For details, see your documentation.

Remove any paper or protective material in the printer. If the error
message is still displayed, contact your dealer.

You need to replace the following ink
cartridge(s).

To ensure you receive premium print quality and to help protect your
print head, a variable ink safety reserve remains in the cartridge when
your printer indicates it is time to replace the cartridge. Replace the
cartridge when you are prompted to do so.

A printer's ink pad is nearing the end of its
service life. Please contact Epson Support.

Contact Epson or an authorised Epson service provider to replace the
ink pad*. It is not a user-serviceable part. The message will be displayed
until the ink pad is replaced.

Press the

x

button to resume printing.

A printer's ink pad is at the end of its service life.
Please contact Epson Support.

Contact Epson or an authorised Epson service provider to replace the
ink pad*. It is not a user-serviceable part.

Communication error. Check if the computer is
connected.

Connect the computer and the printer correctly. If you are connecting
over a network, see the

Network Guide

. If the error message is still

displayed, make sure that EPSON Scan and Event Manager are installed
on the computer.

No dial tone detected.

This problem might be resolved by selecting

Setup

>

Fax Settings

>

Basic Settings

>

Line Type

and then selecting

PBX

. If your phone

system requires an external access code to get an outside line, set the
access code after selecting

PBX

. Use # (hash) instead of the actual access

code when entering an outside fax number. This makes connection
more secure.

If the error message is still displayed, set the

Dial Tone Detection

settings to disabled. However, disabling this feature may drop the first
digit of a fax number and send the fax to the wrong number.

Combination of the IP address and the subnet
mask is invalid. See your documentation.

See the

Network Guide

.

Recovery Mode

The printer has started in recovery mode because the firmware update
failed. Follow the steps below to try to update the firmware again.

1. Connect the computer and the printer with a USB cable. (During
recovery mode, you cannot update the firmware over a network
connection.)

2. Visit your local Epson website for further instructions.

User's Guide

Solving Problems

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Содержание WF-2661

Страница 1: ...User s Guide NPD5055 01 EN ...

Страница 2: ...urred by the purchaser or third parties as a result of accident misuse or abuse of this product or unauthorized modifications repairs or alterations to this product or excluding the U S failure to strictly comply with Seiko Epson Corporation s operating and maintenance instructions Seiko Epson Corporation and its affiliates shall not be liable for any damages or problems arising from the use of an...

Страница 3: ...RTICULAR PURPOSE IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE DATA OR PROFITS WHETHER OR NOT ADVISED OF THE POSSIBILITY OF DAMAGE AND ON ANY THEORY OF LIABILITY ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE Microsoft Windows and...

Страница 4: ...e 29 Placing Originals Available Originals for the ADF 33 Placing Originals on the ADF 33 Placing Originals on the Scanner Glass 34 Managing Contacts Registering Contacts 36 Registering Grouped Contacts 36 Registration and Backup of Contacts Using a Computer 37 Printing Printing from a Computer 38 Printing Basics Windows 38 Printing Basics Mac OS X 39 Printing on 2 Sides 41 Printing Several Pages ...

Страница 5: ...aper Path 95 Cleaning the ADF 95 Cleaning the Scanner Glass 97 Applications and Network Service Information Epson Connect Service 99 Web Config 99 Running Web Config on a Web Browser 99 Running Web Config on Windows 100 Running Web Config on Mac OS X 100 Necessary Applications 100 Windows Printer Driver 100 Mac OS X Printer Driver 102 EPSON Scan Scanner Driver 103 Epson Event Manager 104 PC FAX Dr...

Страница 6: ...t Send Faxes at a Specified Time 130 Cannot Receive Faxes 130 Memory Full Error Occurs 130 Sent Fax Quality Is Poor 131 Faxes Are Sent at the Wrong Size 131 Received Fax Quality Is Poor 131 Received Faxes Are Not Printed 132 Other Faxing Problems 132 Cannot Make Calls on the Connected Telephone 132 Answering Machine Cannot Answer Voice Calls 132 Sender s Fax Number Not Displayed on Received Faxes ...

Страница 7: ...ons on using the printer replacing ink cartridges maintenance and solving problems Network Guide PDF manual Provides information on network settings and solving problems when using the printer on a network As well as the manuals above see the help included in the various Epson software applications Marks and Symbols Caution Instructions that must be followed carefully to avoid bodily injury cImpor...

Страница 8: ...rosoft Windows 8 1 operating system Microsoft Windows 8 operating system Microsoft Windows 7 operating system Microsoft Windows Vista operating system Microsoft Windows XP operating system Microsoft Windows XP Professional x64 Edition operating system Microsoft Windows Server 2012 R2 operating system Microsoft Windows Server 2012 operating system Microsoft Windows Server 2008 R2 operating system M...

Страница 9: ...inter and not to handle the printer with wet hands Keep the printer at least 22 cm away from cardiac pacemakers Radio waves from this printer may adversely affect the operation of cardiac pacemakers If the LCD screen is damaged contact your dealer If the liquid crystal solution gets on your hands wash them thoroughly with soap and water If the liquid crystal solution gets into your eyes flush them...

Страница 10: ...ct orientation of the connectors Each connector has only one correct orientation Inserting a connector in the wrong orientation may damage both devices connected by the cable Place the printer on a flat stable surface that extends beyond the base of the printer in all directions The printer will not operate properly if it is tilted at an angle When storing or transporting the printer avoid tilting...

Страница 11: ... small bright or dark spots and because of its features it may have an uneven brightness These are normal and do not indicate that it is damaged in any way Only use a dry soft cloth for cleaning Do not use liquid or chemical cleaners The exterior cover of the touchscreen could break if it receives a heavy impact Contact your dealer if the panel surface chips or cracks and do not touch or attempt t...

Страница 12: ...DF Automatic Document Feeder cover Open when removing jammed originals in the ADF C ADF input tray Feeds originals automatically D ADF edge guide Feeds originals straight into the printer Slide to the edge of the originals E ADF output tray Holds originals ejected from the ADF F Paper cassette Loads paper User s Guide Printer Basics 12 ...

Страница 13: ...f the paper C Paper cassette Loads paper A Document cover Blocks external light while scanning B Scanner glass Place the originals C Control panel Operates the printer A Scanner unit Scans placed originals Open when replacing ink cartridges or removing jammed paper inside the printer User s Guide Printer Basics 13 ...

Страница 14: ...er B LAN port Connects a LAN cable C USB port Connects a USB cable D AC inlet Connects the power cord E LINE port Connects a phone line F EXT port Connects external phone devices Control Panel Buttons and Lights A Turns the printer on or off Unplug the power cord when the power light is off B Displays the home screen User s Guide Printer Basics 14 ...

Страница 15: ...n black and white K Starts printing copying scanning and faxing in color Mode Icons Displayed on the LCD Screen Select a mode icon on the home screen to display the printer s features Enters Copy mode Enters Scan mode Enters Fax mode Displays the setting screen for Eco mode Displays the setting screen for Epson Connect services Enters Setup mode Icons Displayed on the LCD Screen The following icon...

Страница 16: ... wireless Wi Fi network The number of bars indicates the signal strength of the connection The more bars there are the stronger the connection Indicates a problem with the printer s wireless Wi Fi network connection or that the printer is searching for a wireless Wi Fi network connection Indicates that the printer is connected to a network in Ad hoc mode Indicates that the printer is connected to ...

Страница 17: ... as umlauts and accents Changes the keyboard layout Enters a space Deletes a character to the left Enters a character Menu Options Copy Mode Note Available menus vary depending on the layout you selected Press Settings to display hidden setting menus Menu Settings and Explanations Number of copies Enter the number of copies User s Guide Printer Basics 17 ...

Страница 18: ...om Enlarges or reduces the original Select Auto Fit Page to fit to the paper size of the selected paper source 2 Sided Select 2 sided layout Select a layout press Settings and then select the binding position of the paper Document Orientation Select the orientation of your original Quality Select the type of your original Text Provides faster printing but the printouts may be faint Photo Provides ...

Страница 19: ...Menu Settings and Explanations Fax Send Settings Resolution Select the resolution of the outgoing fax Select Photo for originals that contain both text and photo images Density Set the density of the outgoing fax Direct Send See the pages that describe these features for more details Transmission Report Prints a transmission report automatically after you send a fax Select Print on Error to print ...

Страница 20: ...hen a X mark is displayed the ink cartridge is expended Maintenance Print Head Nozzle Check Prints a pattern to check if the print head nozzles are clogged Print Head Cleaning Cleans clogged nozzles in the print head Network Status Replaces the ink cartridge Print Head Alignment Adjusts the print head to improve print quality Run Vertical Alignment if your printouts look blurry or text and lines a...

Страница 21: ... via USB Enables the printer which is connected to the computer over a USB connection If this feature is disabled the computer does not recognize printers with a USB connection Common Settings LCD Brightness Adjust the brightness of the LCD screen Sound Adjust the volume and select the type of audio Sleep Timer Select the time period before the printer enters sleep mode energy saving mode when no ...

Страница 22: ...t or Google Could Print service or cancel using the services restore the default settings See the Epson Connect portal website for more details https www epsonconnect com http www epsonconnect eu Europe only Google Cloud Print Services Fax Settings See the list of menus in Fax Settings Universal Print Settings These print settings are applied when you print using an external device without using t...

Страница 23: ... 23 Fax Settings Select Setup Fax Settings from the home screen Menu Settings and Explanations User Default Settings The settings made in this menu become your default settings for sending faxes For details on the setting items see the list of menus in Fax mode Receive Settings Receive Mode Select the receive mode DRD If you have subscribed to a distinctive ring service from your telephone company...

Страница 24: ...t be available Print Suspend Time Turn this on and enter the Time to Stop and Restart Time to stop printing documents received during the specified time period and save them in the memory instead When the printer is running low on memory this feature may not be available Received documents are printed automatically after the restarting time This feature can be used for noise prevention at night or...

Страница 25: ...inter For more details see the page that describes the settings for PBX Header Enter your sender name and fax number These appear as a header on outgoing faxes You can enter up to 40 characters for your name and up to 20 digits for your fax number Security Settings Inbox Password Select to password protect the inbox to restrict users from viewing received faxes Select Change to change the password...

Страница 26: ...Contacts Mode Menu Description Menu Registers contacts and a contact group or prints the contacts list User s Guide Printer Basics 26 ...

Страница 27: ...p too thick too thin or paper that has stickers stuck to it Using these types of paper causes paper jams and smears on the printout Fan and align the edges of the envelopes before loading When the stacked envelopes are puffed up with air press them down to flatten them before loading Do not use envelopes that are curled or folded Using these envelopes causes paper jams and smears on the printout D...

Страница 28: ...heets for paper with one side already printed 2 Load one sheet of paper at a time if the paper does not feed correctly or if the printout has uneven colors or smears Note The availability of paper varies by location For the latest information on paper available in your area contact Epson support When printing on genuine Epson paper at a user defined size only Standard or Normal print quality setti...

Страница 29: ...nel Printer Driver Copy paper Plain paper Epson Bright White Ink Jet Paper plain papers plain papers Epson Ultra Glossy Photo Paper Ultra Glossy Epson Ultra Glossy Epson Premium Glossy Photo Paper Prem Glossy Epson Premium Glossy Epson Premium Semigloss Photo Paper Prem Semigloss Epson Premium Semigloss Epson Photo Paper Glossy Glossy Photo Paper Glossy Epson Matte Paper Heavyweight Epson Photo Qu...

Страница 30: ...o use 4 With the printable side facing down load paper against the front edge guide cImportant Make sure the paper does not extend beyond the d symbol at the end of the paper cassette Do not load more than the maximum number of sheets specified for the paper For plain paper do not load above the line just under the d symbol inside the edge guide User s Guide Loading Paper 30 ...

Страница 31: ... load paper with the binding holes at the top or the bottom Adjust the print position of your file to avoid printing over the holes 5 Slide the side edge guides to the edges of the paper 6 Insert the paper cassette all the way 7 On the control panel set the size and type of the paper you loaded in the paper cassette Note You can also display the paper size and paper type settings screen by selecti...

Страница 32: ...8 Slide out the output tray Related Information Paper Handling Precautions on page 27 Available Paper and Capacities on page 28 User s Guide Loading Paper 32 ...

Страница 33: ...m Legal 10 sheets To prevent paper jams avoid placing the following originals in the ADF For these types use the scanner glass Originals that are torn folded wrinkled deteriorated or curled Originals with binder holes Originals held together with tape staples paper clips etc Originals that have stickers or labels stuck to them Originals that are cut irregularly or not right angled Originals that a...

Страница 34: ...guide to the edge of the originals Related Information Available Originals for the ADF on page 33 Placing Originals on the Scanner Glass Caution Be careful not to trap your fingers when closing the document cover Otherwise you may be injured cImportant When placing bulky originals such as books prevent exterior light from shining directly onto the scanner glass User s Guide Placing Originals 34 ...

Страница 35: ...e edges of the scanner glass is not scanned When originals are placed in the ADF and on the scanner glass priority is given to the originals in the ADF 4 Close the cover gently Note Remove the originals after scanning or copying If you leave the originals on the scanner glass for a long time they may stick to the surface of the glass User s Guide Placing Originals 35 ...

Страница 36: ...the actual access code To add a pause pause for three seconds during dialing enter a hyphen by pressing 5 Press Save Note To edit or delete an entry select the target entry and press Edit or Delete Registering Grouped Contacts Adding contacts to a group allows you to send a fax to multiple destinations at the same time 1 Select Fax Contacts from the home screen 2 Press Menu and then select Add Gro...

Страница 37: ...r details Contacts data may be lost due to a printer malfunction We recommend that you make a backup of the data whenever you update the data Epson shall not be responsible for the loss of any data for backing up or recovering data and or settings even during a warranty period Related Information EpsonNet Config on page 106 User s Guide Managing Contacts 37 ...

Страница 38: ... printer 2 Open the file you want to print 3 Select Print or Print Setup from the File menu 4 Select your printer 5 Select Preferences or Properties to access the printer driver window 6 Make the following settings Document Size Select the paper size you set in the application Borderless Select to print with no margins around the image Orientation Select the orientation you set in the application ...

Страница 39: ...ion Available Paper and Capacities on page 28 Loading Paper in the Paper Cassette on page 29 List of Paper Types on page 29 Printing Basics Mac OS X Note Operations differ depending on the application See the application s help for details When printing envelopes use the application to rotate the data 180 degrees See the application s help for details 1 Load paper in the printer 2 Open the file yo...

Страница 40: ...enu is not displayed the Epson printer driver has not been installed correctly Select System Preferences from the menu Printers Scanners or Print Scan Print Fax remove the printer and then add the printer again See the following to add a printer http epson sn 6 Make the following settings Media Type Select the type of paper you loaded Expansion Available when selecting a borderless paper size In b...

Страница 41: ...o not use paper that is suitable for 2 sided printing the print quality may decline and paper jams may occur Depending on the paper and the data ink may bleed through to the other side of the paper Related Information Available Paper and Capacities on page 28 Printing on 2 Sides Windows Note Manual 2 sided printing is available when EPSON Status Monitor 3 is enabled If EPSON Status Monitor 3 is di...

Страница 42: ...r manual 2 sided printing when the first side has finished printing a pop up window is displayed on the computer Follow the on screen instructions Related Information Loading Paper in the Paper Cassette on page 29 Printing Basics Windows on page 38 Printing on 2 Sides Mac OS X 1 Load paper in the printer 2 Open the file you want to print 3 Access the print dialog 4 Select Two sided Printing Settin...

Страница 43: ...as the Multi Page setting on the Main tab 5 Click Page Order make the appropriate settings and then click OK to close the window 6 Set the other items on the Main and More Options tabs as necessary and then click OK 7 Click Print Related Information Loading Paper in the Paper Cassette on page 29 Printing Basics Windows on page 38 Printing Several Pages on One Sheet Mac OS X 1 Load paper in the pri...

Страница 44: ...e This feature is not available for borderless printing 1 Load paper in the printer 2 Open the file you want to print 3 Access the printer driver window 4 Make the following settings on the More Options tab Document Size Select the paper size you set in the application Output Paper Select the paper size you loaded in the printer Fit to Page is selected automatically Note If you want to print a red...

Страница 45: ...ick Print Related Information Loading Paper in the Paper Cassette on page 29 Printing Basics Mac OS X on page 39 Printing Multiple Files Together for Windows Only Job Arranger Lite allows you to combine several files created by different applications and print them as a single print job You can specify the print settings for combined files such as layout print order and orientation Note To open a ...

Страница 46: ...elect Print from the File menu Related Information Loading Paper in the Paper Cassette on page 29 Printing Basics Windows on page 38 Enlarged Printing and Making Posters for Windows Only You can print one image on multiple sheets of paper to create a larger poster You can print alignment marks that help you stick the sheets together Note This feature is not available for borderless printing 1 Load...

Страница 47: ...ssette on page 29 Printing Basics Windows on page 38 Making Posters Using Overlapping Alignment Marks Here is an example of how to make a poster when 2x2 Poster is selected and Overlapping Alignment Marks is selected in Print Cutting Guides User s Guide Printing 47 ...

Страница 48: ... of Sheet 1 along the vertical blue line through the center of the top and bottom cross marks 2 Place the edge of Sheet 1 on top of Sheet 2 and align the cross marks then temporarily tape the two sheets together from the back User s Guide Printing 48 ...

Страница 49: ...along the vertical red line through the alignment markers this time the line to the left of the cross marks 4 Tape the sheets together from the back 5 Repeat steps 1 to 4 to tape Sheet 3 and Sheet 4 together User s Guide Printing 49 ...

Страница 50: ...e horizontal blue line through the center of the left and right side cross marks 7 Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks and then temporarily tape them together from the back User s Guide Printing 50 ...

Страница 51: ...8 Cut the taped sheets in two along the horizontal red line through the alignment markers this time the line above the cross marks 9 Tape the sheets together from the back User s Guide Printing 51 ...

Страница 52: ...ut and printing features available on the printer driver Related Information Windows Printer Driver on page 100 Mac OS X Printer Driver on page 102 Adding a Printing Preset If you create your own preset of frequently used print settings on the printer driver you can print easily by selecting the preset from the list User s Guide Printing 52 ...

Страница 53: ...ance produces sharper images and more vivid colors by automatically adjusting the contrast saturation and brightness of the original image data Note These adjustments are not applied to the original data PhotoEnhance adjusts the color by analyzing the location of the subject Therefore if you have changed the location of the subject by reducing enlarging cropping or rotating the image the color may...

Страница 54: ...k Note This feature is not available with borderless printing Click Watermark Features on the More Options tab and then select a watermark Click Settings to change details such as the color and position of the watermark Printing a Header and Footer for Windows Only You can print information such as a user name and printing date as headers or footers Click Watermark Features in the More Options tab...

Страница 55: ... printer settings Once you have selected the printer you do not need to select it again from the next time D Select what you want to print such as photos documents and web pages E Displays the screen to make print settings such as paper size and paper type F Displays paper size When it is shown as a button press it to display the paper settings currently set on the printer G Displays photos and do...

Страница 56: ...t Note If the printer does not communicate with the smart device even after touching it to the tag try adjusting the position of the smart device and touch it to the tag again If there are obstacles such as metal between the printer s NFC tag and the NFC antenna of the smart device the printer may not be able to communicate with the smart device This feature uses Wi Fi Direct Simple AP mode to con...

Страница 57: ...ly sent to the printer In this case cancel the print job by using the printer s control panel When printing several pages from Mac OS X you cannot cancel all of the jobs by using the control panel In this case cancel the print job from the computer If you have sent a print job from Mac OS X v10 6 x through the network you may not be able to cancel printing from the computer In this case cancel the...

Страница 58: ...formation Windows Printer Driver on page 100 Canceling Printing Mac OS X 1 Click the printer icon in the Dock 2 Select the job you want to cancel 3 Cancel the job Mac OS X v10 8 x to Mac OS X v10 9 x Click next to the progress meter Mac OS X v10 6 x to v10 7 x Click Delete User s Guide Printing 58 ...

Страница 59: ...ppropriate layout 6 Make other settings as necessary You can make detailed settings by pressing Settings Note Press Preview to preview the copy results However you cannot preview when you have placed the originals on the ADF 7 Press the x button Related Information Loading Paper in the Paper Cassette on page 29 Placing Originals on page 33 Copy Mode on page 17 User s Guide Copying 59 ...

Страница 60: ...t to save the scanned images Note You can change to frequently used scan settings such as the document type folder to save or save format by using Epson Event Manager When the printer is connected to a network up to 20 computers can be displayed on the printer s control panel When the computer to which you want to save the scanned images is detected on the network the initial 15 characters of the ...

Страница 61: ... 3 Select Computer WSD 4 Select a computer 5 Press the x button The scanned image is saved Note See your computer s documentation for information on where the scanned image is stored on the computer Related Information Placing Originals on page 33 Scanning from a Computer Scan using the scanner driver EPSON Scan See the EPSON Scan help for an explanation of each setting item Scanning in Office Mod...

Страница 62: ...ew window opens Note If you have place originals in the ADF the first page of the originals is ejected when the preview is finished Place your first document page on top of the rest of the pages and then load the entire original into the ADF 6 Confirm the preview and make settings on the Image Adjustment tab as necessary Note You can adjust the image such as making text enhancements 7 Click Scan 8...

Страница 63: ... Security tab and then make settings Related Information Placing Originals on page 33 EPSON Scan Scanner Driver on page 103 Scanning in Professional Mode You can scan images while adjusting the quality and color This mode is recommended for advanced users 1 Place the originals 2 Start EPSON Scan User s Guide Scanning 63 ...

Страница 64: ... source in which you placed your original Auto Exposure Type Select the exposure type that suits your original Image Type Select the type of image you want to scan Resolution Select the resolution of the image you want to scan Target Size Select the output image size you want to scan to User s Guide Scanning 64 ...

Страница 65: ... PDF as the Image Format setting you can set a password to protect the file Click Options select the Security tab and then make settings Related Information Placing Originals on page 33 EPSON Scan Scanner Driver on page 103 Scanning from Smart Devices Epson iPrint is an application that allows you to scan photos and documents from a smart device such as a smartphone or tablet that is connected to ...

Страница 66: ...e screen where you can save scanned data to a smart device or Cloud services I Displays the screen where you can send scanned data by email J Displays the screen where you can print scanned data Related Information Using Epson iPrint on page 54 Scanning by Touching Smart Devices to the NFC Tag Even if the printer and your smart device are not connected you can connect them automatically and scan b...

Страница 67: ... antenna of the smart device the printer may not be able to communicate with the smart device This feature uses Wi Fi Direct Simple AP mode to connect to the printer You can connect up to four devices to the printer at the same time See the Network Guide for more details 1 Touch the NFC antenna of your smart device to the printer s NFC tag Epson iPrint starts 2 On the Epson iPrint home screen touc...

Страница 68: ...ected between the telephone wall jack and the printer Connecting the Printer to a Phone Line Connect the telephone line and the printer using the following phone cables Phone line RJ 11 6P2C Telephone set connection RJ 11 6P2C Depending on the area a phone cable may be included with the printer If it is included use that cable You may need to connect the phone cable to an adapter provided for your...

Страница 69: ...g Settings for a PBX Phone System on page 72 Connecting to DSL or ISDN Connect a phone cable from the DSL modem or the ISDN terminal adapter to the LINE port on the back of the printer See the documentation provided with the modem or the adapter for more details Note If your DSL modem is not equipped with a built in DSL filter connect a separate DSL filter User s Guide Faxing 69 ...

Страница 70: ...evice has a fax function disable the fax function before connecting See the manuals that came with the phone device for details When connecting an answering machine make sure you set the Rings to Answer setting correctly 1 Remove the cap from the EXT port on the back of the printer 2 Connect the phone device and the EXT port with a phone cable User s Guide Faxing 70 ...

Страница 71: ...less the connection environment is changed Making Basic Fax Settings Using the Fax Setting Wizard Make basic settings by following the on screen instructions 1 Connect the printer to the phone line cImportant Because an automatic fax connection check runs at the end of the wizard make sure you connect the printer to the phone line before starting the wizard 2 Enter Setup from the home screen 3 Sel...

Страница 72: ...reen prompts you to print the check result press the x button A report of the check result that shows the connection status is printed Note If there are any errors reported follow the instructions on the report to solve them If the Select Line Type screen is displayed select the line type When you are connecting the printer to a PBX phone system or terminal adapter select PBX If the Dial Tone Dete...

Страница 73: ... sending a fax in monochrome you can preview the scanned image on the LCD screen before sending Note If the fax number is busy or a problem occurs the printer automatically redials twice after one minute Sending Faxes Using the Control Panel 1 Place the originals Note You can send up to 100 pages in one transmission however depending on the remaining amount of memory you may not be able to send fa...

Страница 74: ...next page Retry Cancels the preview View Displays or hides the operation icons Note You cannot send the fax in color after previewing When Direct Send is enabled you cannot preview When the preview screen is left untouched for 20 seconds the fax is sent automatically The image quality of a sent fax may be different from what you previewed depending on the capability of the recipient machine 6 Pres...

Страница 75: ...Fax Mode on page 19 Various Ways of Sending Faxes Sending Faxes at a Specified Time Send Fax Later You can set to send a fax at a specified time Only monochrome faxes can be sent when the time to send is specified 1 Place the originals 2 Enter Fax from the home screen 3 Specify the recipient 4 Press Menu and then select Send Fax Later 5 Press On enter the time to send the fax and then press OK 6 P...

Страница 76: ... Receive Mode using the Fax Setting Wizard When you set up the fax feature for the first time we recommend using the Fax Setting Wizard If you want to change the Receive Mode settings individually follow the steps below 1 Enter Setup from the home screen 2 Select Fax Settings Receive Settings Receive Mode 3 Select how to receive Auto Recommended for heavy fax users The printer automatically receiv...

Страница 77: ...When the telephone rings pick up the handset 2 When you hear a fax tone press Start Fax on the LCD screen of the printer Note When you enable the Remote Receive feature you can only start receiving the fax by operating the telephone 3 Press Receive 4 Press the x button and then hang up the handset Related Information Receiving Faxes Using a Connected Telephone Remote Receive on page 77 Saving Rece...

Страница 78: ... 1 Enter Fax from the home screen 2 Select Menu Polling Receive and then enable the function 3 Enter the fax number 4 Press the x button Related Information Sending Faxes Dialing from the External Phone Device on page 74 Saving Received Faxes You can save received faxes in the printer s inbox or on a computer If you set none of them received documents are printed automatically 1 Enter Setup from t...

Страница 79: ... is displayed on the home screen Press Yes or enter Fax mode on the home screen and then select Menu Open Inbox Note When there are unread or unprinted documents the icon lights up on the home screen 2 If the inbox has been password protected enter the inbox password 3 Select the fax to view from the list The contents of the fax are displayed Rotates the image to the right by 90 degrees Moves the ...

Страница 80: ... the following fax reports automatically Transmission Report From the home screen select Setup Fax Settings User Default Settings Transmission Report and then select Print or Print on Error Note To change the setting when sending a fax press Menu on the fax top screen and then select Fax Send Settings Transmission Report Fax Log From the home screen select Setup Fax Settings Output Settings Fax Lo...

Страница 81: ...hronological order However if the printer runs out of memory documents that have already been printed are automatically deleted starting with the oldest document Note When you have set Save to Inbox to Yes as Fax Output setting you can select individual documents that you want to reprint from the printer s inbox 1 Enter Fax from the home screen 2 Press Menu and then select Reprint Faxes 3 Press th...

Страница 82: ...indows Printer Driver on page 100 Checking the Ink Levels Mac OS X 1 Select System Preferences from the menu Printers Scanners or Print Scan Print Fax and then select the printer 2 Click Options Supplies Utility Open Printer Utility 3 Click EPSON Status Monitor Ink Cartridge Codes Epson recommends the use of genuine Epson ink cartridges Epson cannot guarantee the quality or reliability of non genu...

Страница 83: ...ink cartridges at normal room temperature and keep them away from direct sunlight Epson recommends using the ink cartridge before the date printed on the package For best results use up ink cartridge within six months of opening the package For best results store ink cartridge packages with their bottom down After bringing an ink cartridge inside from a cold storage site allow it to warm up at roo...

Страница 84: ...so may prevent normal operation and printing Install all ink cartridges otherwise you cannot print Do not replace ink cartridges with the power off Do not move the print head by hand otherwise you may damage the printer Do not turn off the printer during ink charging If the ink charging is incomplete you may not be able to print Do not leave the printer with the ink cartridges removed or do not tu...

Страница 85: ...ffect printer function or performance Specifications and appearance of the ink cartridge are subject to change without prior notice for improvement Do not disassemble or remodel the ink cartridge otherwise you may not be able to print normally You cannot use the cartridges that came with the printer for the replacement Quoted yields may vary depending on the images that you are printing the paper ...

Страница 86: ...ng ink cartridges before they are expended From the home screen select Setup Maintenance Ink Cartridge Replacement and then press the x button 2 Gently shake the new ink cartridge four or five times and then remove it from its package 3 Remove only the yellow tape User s Guide Replacing Ink Cartridges 86 ...

Страница 87: ...tion and printing Do not shake cartridges after opening the package as they may leak 4 Open the scanner unit with the document cover closed 5 Squeeze the tab on the ink cartridge and pull it straight up If you cannot remove the ink cartridge pull it firmly User s Guide Replacing Ink Cartridges 87 ...

Страница 88: ...ng with Black Ink When color ink is expended and black ink still remains you can use the following settings to continue printing for a short time using only black ink Type of paper plain papers Envelope Color Grayscale Borderless Not selected EPSON Status Monitor 3 Enabled for Windows only Because this feature is only available for approximately five days replace the expended ink cartridge as soon...

Страница 89: ...inter s control panel 2 Access the printer driver window 3 Clear Borderless on the Main tab 4 Select plain papers or Envelope as the Paper Type setting on the Main tab 5 Select Grayscale 6 Set the other items on the Main and More Options tabs as necessary and then click OK 7 Click Print 8 Click Print in Black in the window displayed User s Guide Replacing Ink Cartridges 89 ...

Страница 90: ...r s control panel 3 Select System Preferences from the menu Printers Scanners or Print Scan Print Fax and then select the printer Click Options Supplies Options or Driver 4 Select On as the Permit temporary black printing setting 5 Access the print dialog 6 Select Print Settings from the pop up menu 7 Select any paper size except for a borderless size as the Paper Size setting 8 Select plain paper...

Страница 91: ...nded Settings on the Maintenance tab and then select Enable EPSON Status Monitor 3 Composite black looks slightly different from pure black In addition the print speed is reduced To maintain the quality of the print head black ink is also consumed Options Description Yes Select to use a mixture of color inks to create black This window is displayed the next time you print a similar job No Select t...

Страница 92: ... times wait for at least six hours without printing and then run the nozzle check again and repeat the head cleaning if necessary If the printer operates printing while waiting extend the waiting time We recommend to turn off the printer If print quality has still not improved contact Epson support To prevent the print head from drying out always turn the printer off by pressing the P button To ke...

Страница 93: ... the Maintenance tab 4 Follow the on screen instructions Related Information Windows Printer Driver on page 100 Checking and Cleaning the Print Head Mac OS X 1 Load A4 size plain paper in the printer 2 Select System Preferences from the menu Printers Scanners or Print Scan Print Fax and then select the printer 3 Click Options Supplies Utility Open Printer Utility 4 Click Nozzle Check 5 Follow the ...

Страница 94: ...vals Note The test pattern may vary by model 5 Follow the on screen instructions to align the print head Vertical Alignment Find and enter the number for the most solid pattern in each group Horizontal Alignment Find and enter the number for the least separated and overlapping pattern Aligning the Print Head Windows 1 Load A4 size plain paper in the printer 2 Access the printer driver window 3 Cli...

Страница 95: ...use tissue paper to clean the inside of the printer The print head nozzles may be clogged with lint 1 Load A4 size plain paper in the printer 2 Enter Setup from the home screen 3 Select Maintenance Paper Guide Cleaning 4 Follow the on screen instructions to clean the paper path Note Repeat this procedure until the paper is not smeared with ink When paper does not feed correctly repeat these steps ...

Страница 96: ...1 Open the ADF cover 2 Use a soft dry clean cloth to clean the roller and the interior of the ADF 3 Open the document cover User s Guide Improving Print and Scan Quality 96 ...

Страница 97: ...ning liquid Do not press the glass surface too hard Be careful not to scratch or damage the surface of the glass A damaged glass surface can decrease the scan quality Cleaning the Scanner Glass When the copies or scanned images are smeared or scuffed clean the scanner glass cImportant Never use alcohol or thinner to clean the printer These chemicals can damage the printer User s Guide Improving Pr...

Страница 98: ...ease or some other hard to remove material use a small amount of glass cleaner and a soft cloth to remove it Wipe off all remaining liquid Do not press the glass surface too hard Be careful not to scratch or damage the surface of the glass A damaged glass surface can decrease the scan quality User s Guide Improving Print and Scan Quality 98 ...

Страница 99: ...o manage the printer status or settings on a Web browser from a computer or smart device You can confirm the printer status or change the network and printer settings To use the Web Config connect the printer and device to the same network Note The following browsers are supported OS Browser Windows XP or later Internet Explorer 8 or later Firefox Chrome Mac OS X v10 6 x or later Safari Firefox Ch...

Страница 100: ...d select Control Panel View devices and printers in Hardware and Sound Windows Vista Windows Server 2008 Click the start button and select Control Panel Printers in Hardware and Sound 2 Right click on your printer and select Properties 3 Select the Web Service tab and click the URL Running Web Config on Mac OS X 1 Select System Preferences from the menu Printers Scanners or Print Scan Print Fax an...

Страница 101: ... button and select Control Panel View devices and printers in Hardware and Sound Right click on your printer and select Printing preferences Windows Vista Windows Server 2008 Click the start button and select Control Panel Printers in Hardware and Sound Right click on your printer and select Select printing preferences Windows XP Windows Server 2003 R2 Windows Server 2003 Click the start button an...

Страница 102: ...e feature that you want to restrict See the online help for explanations of the setting items 4 Click OK Making Operation Settings for the Windows Printer Driver You can make settings such as enabling EPSON Status Monitor 3 1 Access the printer driver window 2 Click Extended Settings on the Maintenance tab 3 Make the appropriate settings and then click OK See the online help for explanations of th...

Страница 103: ...ty may decline Remove white borders Removes unnecessary margins during borderless printing Warning Notifications Allows the printer driver to display warning notifications Establish bidirectional communication Usually this should be set to On Select Off when acquiring the printer information is impossible because the printer is shared with Windows computers on a network or for any other reason Low...

Страница 104: ...ndows Vista Windows XP Click the start button and select All Programs or Programs Epson Software Event Manager Starting on Mac OS X Select Go Applications Epson Software Event Manager PC FAX Driver Fax Driver PC FAX driver is an application that allows you to send a document created on a separate application as a fax directly from the computer PC FAX driver is installed when you install FAX Utilit...

Страница 105: ...Photo Print Epson Easy Photo Print is an application that allows you to easily print photos with various layouts You can preview the photo image and adjust the images or position You can also print photos with a frame See the application s help for details Note Windows Server operating systems are not supported To use this application the printer driver needs to be installed Starting on Windows Wi...

Страница 106: ...Applications Presto PageManager Presto PageManager EPSON Software Updater EPSON Software Updater is an application that checks for new or updated software on the internet and installs it You can also update the printer s firmware and manual Note Windows Server operating systems are not supported Starting on Windows Windows 8 1 Windows 8 Enter the application name in the search charm and then selec...

Страница 107: ... 2012 R2 Windows Server 2012 Select Desktop Settings Control Panel Except for Windows 8 1 Windows 8 Windows Server 2012 R2 Windows Server 2012 Click the start button and select Control Panel 4 Open Uninstall a program or Add or Remove Programs Windows 8 1 Windows 8 Windows 7 Windows Vista Windows Server 2012 R2 Windows Server 2012 Windows Server 2008 R2 Windows Server 2008 Select Uninstall a progr...

Страница 108: ...nnot find the application you want to uninstall in the application list you cannot uninstall using the Uninstaller In this situation select Go Applications Epson Software select the application you want to uninstall and then drag it to the trash icon Related Information EPSON Software Updater on page 106 Installing Applications If your computer is connected to a network install the latest applicat...

Страница 109: ...nected and the computer is connected to the internet 2 Start EPSON Software Updater and update the applications or the firmware cImportant Do not turn off the computer or the printer while updating Note If you cannot find the application you want to update in the list you cannot update using the EPSON Software Updater Check for the latest versions of the applications from your local Epson website ...

Страница 110: ...pson or an authorised Epson service provider to replace the ink pad It is not a user serviceable part Communication error Check if the computer is connected Connect the computer and the printer correctly If you are connecting over a network see the Network Guide If the error message is still displayed make sure that EPSON Scan and Event Manager are installed on the computer No dial tone detected T...

Страница 111: ...143 Installing Applications on page 108 Updating Applications and Firmware on page 109 Checking the Printer Status Windows 1 Access the printer driver window 2 Click EPSON Status Monitor 3 on the Maintenance tab and then click Details Note If EPSON Status Monitor 3 is disabled click Extended Settings on the Maintenance tab and then select Enable EPSON Status Monitor 3 Related Information Windows P...

Страница 112: ...herwise you may be injured Never touch the buttons on the control panel while your hand is inside the printer If the printer starts operating it could cause an injury Be careful not to touch the protruding parts to avoid injury 1 Open the scanner unit with the document cover closed 2 Remove the jammed paper User s Guide Solving Problems 112 ...

Страница 113: ...t cable or translucent part inside the printer Doing so may cause a malfunction 3 Close the scanner unit Removing Jammed Paper from the Paper Cassette 1 Close the output tray 2 Pull out the paper cassette User s Guide Solving Problems 113 ...

Страница 114: ... 4 Align the edges of the paper and slide the edge guides to the edges of the paper 5 Insert the paper cassette in the printer Removing Jammed Paper from the Rear Cover 1 Remove the rear cover User s Guide Solving Problems 114 ...

Страница 115: ...2 Remove the jammed paper 3 Remove jammed paper from the rear cover 4 Open the cover of the rear cover 5 Remove the jammed paper User s Guide Solving Problems 115 ...

Страница 116: ...t the rear cover in the printer Removing Jammed Paper from the ADF Caution Be careful not to trap your fingers when closing the document cover Otherwise you may be injured 1 Open the ADF cover 2 Remove the jammed paper User s Guide Solving Problems 116 ...

Страница 117: ...3 Open the document cover 4 Remove the jammed paper 5 Close the document cover User s Guide Solving Problems 117 ...

Страница 118: ...e line just under the d symbol inside the edge guide Insert the paper cassette all the way When multiple sheets of paper feed at once during manual 2 sided printing remove any paper which is loaded in the paper source before you reload the paper Load and eject paper without printing to clean the paper path Make sure the paper size and paper type settings of the paper source are correct Related Inf...

Страница 119: ...rinter back on and turn it off by pressing the P button LCD Screen Gets Dark The printer is in sleep mode Press any button on the control panel to return the LCD screen to its former state Printer Does Not Print Check the following if the printer does not operate or prints nothing Connect the interface cable securely to the printer and the computer If you are using a USB hub try to connect the pri...

Страница 120: ...abled Enable AirPrint using Web Config Related Information Canceling Printing on page 57 Checking and Cleaning the Print Head on page 92 Web Config on page 99 Printout Problems Print Quality Is Poor Check the following if the print quality is poor due to blurry prints banding missing colors faded colors misalignment and mosaic like patterns in the prints Use paper supported by this printer Do not ...

Страница 121: ...s or Driver Select Off as the High Speed Printing setting Perform a nozzle check and then clean the print head if any of the print head nozzles are clogged Align the print head If misalignment appears at intervals of 3 3 cm align the print head Do not stack the paper immediately after printing Dry the printouts completely before filing or displaying them When drying the printouts avoid direct sun ...

Страница 122: ...slide the edge guides against the edges of the paper When placing the originals on the scanner glass align the corner of the original with the corner indicated by a symbol on the frame of the scanner glass If the edges of the copy are cropped off move the original slightly away from the corner Clean the scanner glass and the document cover If there is dust or stains on the glass the copy area may ...

Страница 123: ...en performing manual 2 sided printing make sure that the ink is completely dry before reloading the paper When printing high density data such as images or graphs using automatic 2 sided printing lower the print density setting and choose a longer drying time When the paper is smeared during copying lower the copy density setting on the control panel Related Information Cleaning the Paper Path on ...

Страница 124: ...s with the power on The printer does not recover if the power is off Close any unnecessary applications Lower the quality setting on the control panel or the printer driver High quality printing slows down the printing speed Enable the bidirectional or high speed setting When this setting is enabled the print head prints while moving in both directions and the printing speed increases Windows Sele...

Страница 125: ...and Camera in the search charm click Show Scanner and Camera and then check if the printer is displayed Windows 7 Windows Server 2008 R2 Click the start button and select Control Panel enter Scanner and Camera in the search charm click View scanners and cameras and then check if the printer is displayed Windows Vista Windows Server 2008 Click the start button select Control Panel Hardware and Soun...

Страница 126: ...n the Image Adjustment tab and then select Text Enhancement In Professional Mode in EPSON Scan select Document as the Auto Exposure Type in the Original settings Adjust the threshold settings in EPSON Scan Office Mode Select Black White as the Image Type on the Main Settings tab and then adjust the threshold setting on the Image Adjustment tab Professional Mode Select Black White as the Image Type...

Страница 127: ...move the original 4 5 mm 0 18 inch away from the edges of the scanner glass In other situations move the original 1 5 mm 0 06 inch away from the edges of the scanner glass When using the thumbnail preview for a large original in Professional Mode the scanning area may not be correct When previewing in EPSON Scan create marquees of the area you want to scan on the Normal tab in the Preview window C...

Страница 128: ... total data size reaches the limit Related Information Scan Mode on page 18 Problems when Sending and Receiving Faxes Cannot Send or Receive Faxes Use Check Fax Connection on the control panel to run the automatic fax connection check Try the solutions printed on the report Check the Line Type setting Setting this to PBX may solve the problem If your phone system requires an external access code t...

Страница 129: ...ound or Hardware Windows Vista Click the start button and select Control Panel Printers in Hardware and Sound Windows XP Click the start button and select Control Panel Printers and Other Hardware Printers and Faxes In Mac OS X check the following Select System Preferences from the menu Printers Scanners or Print Scan Print Fax and then select the printer fax displayed The printer fax is displayed...

Страница 130: ...0bps Related Information Sending Faxes Dialing from the External Phone Device on page 74 Managing Contacts on page 36 Cannot Send or Receive Faxes on page 128 Cannot Send Faxes at a Specified Time Set the date and the time correctly on the control panel Related Information Sending Faxes at a Specified Time Send Fax Later on page 75 Setup Mode on page 20 Cannot Receive Faxes If you have subscribed ...

Страница 131: ...rol panel If your originals contain both text and photos select Photo Change the Density setting on the control panel Enable the ECM setting on the control panel Related Information Fax Mode on page 19 Fax Settings on page 23 Cleaning the Scanner Glass on page 97 Cleaning the ADF on page 95 Faxes Are Sent at the Wrong Size When sending a fax using the scanner glass place the original correctly ali...

Страница 132: ... Other Faxing Problems Cannot Make Calls on the Connected Telephone Connect the telephone to the EXT port on the printer and pick up the receiver If you cannot hear a dial tone through the receiver connect the phone cable correctly Related Information Connecting Your Phone Device to the Printer on page 70 Answering Machine Cannot Answer Voice Calls On the control panel set the printer s Rings to A...

Страница 133: ...Scan Print Fax and then select the printer Click Options Supplies Options or Driver Select On as Quiet Mode EPSON Scan Click Configuration and then set Quiet Mode on the Other tab The ADF Does Not Work There may be dust in the hole at the front left of the scanner glass Clean out any dust The Date and Time Are Incorrect Set the date and the time correctly on the control panel After a power failure...

Страница 134: ...Plain Paper 64 to 90 g m2 17 to 24lb Envelopes Envelope 10 DL C6 75 to 90 g m2 20 to 24 lb Printable Area Print quality may decline in the shaded areas due to the printer s mechanism Single sheets normal printing A 3 0 mm 0 12 in B 47 0 mm 1 85 in C 45 0 mm 1 77 in Single sheets borderless printing A 50 0 mm 1 97 in B 48 0 mm 1 89 in User s Guide Appendix 134 ...

Страница 135: ...0 to 4800 7200 9600 dpi 50 to 4800 dpi in 1 dpi increments Color Depth Color 48 bits per pixel internal 16 bits per pixel per color internal 24 bits per pixel external 8 bits per pixel per color external Grayscale 16 bits per pixel internal 8 bits per pixel external Black and white 16 bits per pixel internal 1 bits per pixel external Light Source LED Interface Specifications For Computer Hi Speed ...

Страница 136: ...EE802 11b g n Frequency Range 2 4 GHz Coordination Modes Infrastructure Ad hoc 1 Wi Fi Direct 2 3 Wireless Securities WEP 64 128bit WPA2 PSK AES 4 1 Not supported for IEEE 802 11n 2 Not supported for IEEE 802 11b 3 Simple AP mode is compatible with a Wi Fi connection infrastructure or an Ethernet connection 4 Complies with WPA2 standards with support for WPA WPA2 Personal Ethernet Specifications S...

Страница 137: ...m 22 0 in Height 230 mm 9 1 in Weight Approx 6 7 kg 14 8 lb Without the ink cartridges and the power cord Electrical Specifications Rated Power Supply Voltage 100 to 240 V Rated Frequency Range 50 to 60 Hz Rated Current 0 5 to 0 3 A Power Consumption with USB Connection Standalone copying Approx 14 W ISO IEC24712 Ready mode Approx 4 7 W Sleep mode Approx 1 5 W Power off Approx 0 2 W For European u...

Страница 138: ...mperature 30 to 40 C 22 to 104 F Freezing Temperature 16 C 3 2 F Ink thaws and is usable after approximately 3 hours at 25 C 77 F You can store for one month at 40 C 104 F System Requirements Windows 8 1 32 bit 64 bit Windows 8 32 bit 64 bit Windows 7 32 bit 64 bit Windows Vista 32 bit 64 bit Windows XP Professional x64 Edition Windows XP 32 bit Windows Server 2012 R2 Windows Server 2012 Windows S...

Страница 139: ...rence and 2 this device must accept any interference received including interference that may cause undesired operation of the device To prevent radio interference to the licensed service this device is intended to be operated indoors and away from windows to provide maximum shielding Equipment or its transmit antenna that is installed outdoors is subject to licensing Standards and Approvals for E...

Страница 140: ...al use of the printer Copying of the following items is prohibited by law Bank bills coins government issued marketable securities government bond securities and municipal securities Unused postage stamps pre stamped postcards and other official postal items bearing valid postage Government issued revenue stamps and securities issued according to legal procedure Exercise caution when copying the f...

Страница 141: ...ng 1 Turn off the printer by pressing the P button 2 Make sure the power light turns off and then unplug the power cord cImportant Unplug the power cord when the power light is off Otherwise the print head does not return to the home position causing the ink to dry and printing may become impossible 3 Disconnect all cables such as the power cord and USB cable 4 Remove all of the paper from the pri...

Страница 142: ...ng and Cleaning the Print Head on page 92 Aligning the Print Head on page 93 Where to Get Help Technical Support Web Site If you need further help visit the Epson support website shown below Select your country or region and go to the support section of your local Epson website The latest drivers FAQs manuals or other downloadables are also available from the site http support epson net http www e...

Страница 143: ...t be responsible for the loss of any data for backing up or recovering data and or settings even during a warranty period We recommend that you make your own backup data or take notes Help for Users in Europe Check your Pan European Warranty Document for information on how to contact Epson support Help for Users in Australia Epson Australia wishes to provide you with a high level of customer servi...

Страница 144: ... HelpDesk team can help you with the following over the phone Sales enquiries and product information Product usage questions or problems Enquiries on repair service and warranty Help for Users in Hong Kong To obtain technical support as well as other after sales services users are welcome to contact Epson Hong Kong Limited Internet Home Page Epson Hong Kong has established a local home page in bo...

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