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Chapter 6 Troubleshooting
6
Printing from the computer is disabled/Printing was suddenly
Printer is offline
Remove the cause of going offline.
See
"Online and Offline" on page 19
.
Reconnect the printer and the computer
1
Check the cable connection.
Check whether the power cable and/or interface cables are properly connected.
2
Reconnect all devices.
For USB connection
Disconnect the USB cable and then connect it again.
When the computer has multiple USB connectors, reconnect the cable to another connector.
For serial connection
Disconnect the serial cable and then connect it again.
For wired LAN
As operation of a device connected with a wired LAN may be unstable, restart the network.
For wireless LAN
Check the connection status of the wireless LAN unit.
LAN setting
Print a status sheet and check that the settings are correct.
Correct the settings if not correct.
Initialize the network settings and specify the settings again.
Check installation of printer driver
Check whether the required software and applications are installed on the computer.
For details about how to check installation of printer driver, refer to the manual for each printer driver.