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10-22
Troubleshooting
❏
If you are using Windows NT 4.0, try to uninstall the EPSON
Printer Port. Click
Start
, point to
Programs
and then to
EPSON Printers
, then click
EPSON Printer Port Uninstall
.
Follow the on-screen instructions.
❏
Windows 98 or 95 users can clear any stalled print jobs from
the Spool Manager. For instructions, see “Using EPSON Spool
Manager” on page 10-30 for Windows Me, 98 and 95 users.
❏
If the printer sounds like it is trying to print, but is unable to,
run the Head Cleaning utility.
If this does not work, replace the ink cartridges. See
“Replacing Ink Cartridges” on page 8-1 for instructions.
Error light is flashing or on
Check EPSON Status Monitor 3 or EPSON StatusMonitor to find
the cause of the error, then try one or more of these solutions:
❏
If the
b
error light is on and paper is jammed in the printer,
remove the paper from the printer.
❏
If the
b
error light is on and no paper is loaded, load more
paper in the sheet feeder.
❏
If the
b
error light is flashing, ink is low. Obtain a
replacement cartridge of the appropriate type. To determine
which cartridge is low, see “Replacing Ink Cartridges” on
page 8-1.
❏
If the
b
error light is on and ink is out, replace the
appropriate ink cartridge. To determine which ink cartridge
is empty, see “Replacing Ink Cartridges” on page 8-1.