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Chapter 6

Troubleshooting

Proof Sign-off:
Ohtera

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Nomoto

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Grady

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Diagnosing the Problem . . . . . . . . . . . . . . . . . . . . . . 6-2

Error indicators . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
Printer operation check . . . . . . . . . . . . . . . . . . . . . 6-3

Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . 6-5

Power supply   . .  . . . .  . . . .  . . . .  . . . .  . . . .  . . . .  6-6
Operation   . . . .  . . . .  . . . .  . . . .  . . . .  . . . .  . . . .  6-7
Paper handling  .  . . . .  . . . .  . . . .  . . . .  . . . .  . . . .  6-12
Printing quality  .  . . . .  . . . .  . . . .  . . . .  . . . .  . . . .  6-15

Increasing the Print Speed . . . . . . . . . . . . . . . . . . . . . 6-21

Fixing Ink Cartridge Problems . . . . . . . . . . . . . . . . . . . 6-22

Contacting Customer Support . . . . . . . . . . . . . . . . . . . 6-24

For United Kingdom and the Republic of Ireland users  . .  6-24
For Australian users . . . .  . . . .  . . . .  . . . .  . . . .  . . .  6-26
For Singapore users   . .  . . . .  . . . .  . . . .  . . . .  . . . .  6-28
For Hong Kong users   .  . . . .  . . . .  . . . .  . . . .  . . . .  6-28
For Philippines users   . .  . . . .  . . . .  . . . .  . . . .  . . . .  6-29

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Troubleshooting

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Содержание P870C

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Страница 2: ...nd printing with colors EPSON Answers will be automatically installed if you install the CD ROM version of the printer software Here s what you ll find in EPSON Answers How To displays a step by step guide for using your printer information about printer maintenance and instructions on replacing consumable products Problem Solver helps you fix common printing problems when you encounter them Test ...

Страница 3: ...s repairs or alterations to this product or excluding the U S failure to strictly comply with SEIKO EPSON CORP s operating and maintenance instructions SEIKO EPSON CORP shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original EPSON Products or EPSON Approved Products by SEIKO EPSON CORP Microsoft and Wind...

Страница 4: ...83 AT Amstelveen The Netherlands Declares that the Product Product Name Ink Jet Printer Type Name EPSON Stylus COLOR 300 Model P870C Conforms to the following Directive s and Norm s Directive 89 336 EEC EN 55022 class B EN 61000 3 2 EN 61000 3 3 EN 50082 1 IEC 801 2 IEC 801 3 IEC 801 4 Directive 73 23 EEC EN 60950 June 1997 M Hamamoto President of EPSON EUROPE B V L Hudson Ref Guide Rev c A5 size ...

Страница 5: ... 4 Options and Consumable Products 1 5 Chapter 2 Setting Up the Printer Unpacking the Printer 2 2 Attaching the Paper Support 2 3 Choosing a Place for the Printer 2 3 Using a printer stand 2 4 Plugging in the Printer 2 5 Installing the Ink Cartridge 2 6 Connecting the Printer to Your PC 2 11 Installing the Printer Software 2 12 Installing the software for Windows 95 2 13 Installing the software fo...

Страница 6: ... 1 3 8 Chapter 4 Printing on Special Paper Setting the Paper Thickness and Adjust Levers 4 2 Setting the paper thickness lever 4 2 Setting the adjust lever 4 3 Loading Special Paper and Other Media 4 4 Loading Envelopes 4 6 Chapter 5 Maintenance and Transportation Replacing the Ink Cartridge 5 2 Cleaning the Print Head 5 6 Aligning the Print Head 5 8 Cleaning the Printer 5 9 Transporting the Print...

Страница 7: ...ge Problems 6 22 Contacting Customer Support 6 24 For United Kingdom and the Republic of Ireland users 6 24 For Australian users 6 26 For Singapore users 6 28 For Hong Kong users 6 28 For Philippines users 6 29 Appendix Printer Specifications Printing A 2 Paper A 2 Printable area A 4 Ink Cartridge S020138 A 5 Mechanical A 6 Electrical A 6 Environmental A 7 Safety Approvals A 7 Glossary Index R Hud...

Страница 8: ...L Hudson Ref Guide Rev c A5 size Front 03 04 97 DR pass 0 vi ...

Страница 9: ...oid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and off Do not use a damaged or frayed power cord If you use an extension cord with the printer make sure the total ampere rating of all devices plugged into the extension cord does not exceed the cord s ampere rating Also make sure the total ampere rating of all devices plugged into the wall outl...

Страница 10: ...uit breaker Bei Anschluß des Druckers an die Stromversorgung muß sichergestellt werden daß die Gebäudeinstallation mit einem 16 A Überstromschalter abgesichert ist A few precautions Even if you are familiar with other types of printers be sure to read through the following list of precautions before operating your ink jet printer Do not put your hand inside the printer or touch the ink cartridge d...

Страница 11: ...on the cartridge carton For best results use up the ink cartridges within six months of installing them Do not shake an ink cartridge this can cause leakage Always turn the printer off using the power switch The Ppower light flashes until the print head is capped which means it is at rest in the far right position Do not unplug the printer or turn off the power to the outlet until the Ppower light...

Страница 12: ...om Users Use of options EPSON UK Limited shall not be liable against any damages or problems arising from the use of any options or consumable products other than those designated as Original EPSON Products or EPSON Approved Products by EPSON UK Limited Safety information w Warning This appliance must be earthed Refer to rating plate for voltage and check that the appliance voltage corresponds to ...

Страница 13: ...with the letter N The brown wire must be connected to the terminal in the plug marked with the letter L If damage occurs to the plug replace the cord set or consult a qualified electrician Replace fuses only with a fuse of the correct size and rating Warnings Cautions and Notes w Warnings must be followed carefully to avoid bodily injury c Cautions must be observed to avoid damage to your equipmen...

Страница 14: ...L Hudson Ref Guide Rev c A5 size Introduction 02 27 97 DR pass 0 6 Safety Information ...

Страница 15: ... off Ohtera _______ Nomoto _______ Grady _______ Printer Parts and Control Panel Functions 1 2 System Requirements 1 4 Options and Consumable Products 1 5 1 R Hudson Ref Guide Rev c A5 size Chapter 1 03 04 97 DR pass 0 Getting to Know Your Printer 1 1 ...

Страница 16: ...eeder control panel left edge guide lock lever paper thickness lever power switch 01 adjust lever power light ink cartridge clamp paper out light ink out light cleaning button load eject button 02 L Hudson Ref Guide Rev c A5 size Chapter 1 03 04 97 DR pass 0 1 2 Getting to Know Your Printer ...

Страница 17: ...e printer status P V S Printer Status N Printer is on F Receiving data replacing an ink cartridge charging ink or cleaning the print head N Paper out Load paper in the sheet feeder then press the E load eject button to resume printing F Paper jam Take all the paper out of the feeder and reload the paper If the light continues to flash turn off the printer and gently pull all the paper out of the p...

Страница 18: ... the CD ROM or floppy disk packed with your printer the following is required Minimum system Recommended system 80386 25 MHz processor Pentium or higher processor 16MB RAM 32MB RAM or more 20MB hard disk space 50MB or more free hard disk space VGA monitor VGA or better monitor EPSON Answers To use the EPSON Answers online guide included with your printer software your system should also meet the f...

Страница 19: ...nterface cables EPSON supplies several types of interface cables You can use any interface cable that meets the specifications listed below See your computer manual for any additional requirements Parallel Interface Cable shielded C83602 from D SUB 25 pin computer to 36 pin Amphenol 57 Series printer Note The asterisk is a substitute for the last digit of the product number which varies by country...

Страница 20: ...07 EPSON Photo Quality Glossy Paper A4 S041126 EPSON Photo Quality Glossy Paper Letter S041124 EPSON Ink Jet Transparencies A4 S041063 EPSON Ink Jet Transparencies Letter S041064 EPSON Photo Quality Self Adhesive Sheet A4 S041106 EPSON Photo Paper 4 x 6 in S041134 Note The availability of special media varies by country Since the name on the special media packaging may vary in certain markets you ...

Страница 21: ...n the Printer 2 5 Installing the Ink Cartridge 2 6 Connecting the Printer to Your PC 2 11 Installing the Printer Software 2 12 Installing the software for Windows 95 2 13 Installing the software for Windows 3 1 2 19 Proof Sign off Ohtera _______ Nomoto _______ Grady _______ 2 R Hudson Ref Guide Rev c A5 size Chapter 2 03 04 97 DR pass 0 Setting Up the Printer 2 1 ...

Страница 22: ...tructions inserted with the printer to remove these materials Save all packaging and protective materials in case you need to transport the printer later printer paper support power cord ink cartridge In some locations the power cord comes attached to the printer The shape of the AC plug varies by country be sure the plug included is the right shape for your location 00 L Hudson Ref Guide Rev c A5...

Страница 23: ...lted or at an angle Place the printer close enough to the computer for the interface cable to reach it easily Leave enough room on the table at the front of the printer for the paper to flow freely out of it Leave adequate room for easy operation and maintenance Avoid using or storing the printer in places subject to rapid changes in temperature and humidity Also keep it away from direct sunlight ...

Страница 24: ...otors or other appliances that can cause fluctuations in line voltage Keep the entire computer system away from potential sources of electromagnetic interference such as loudspeakers or the base units of cordless telephones Use a grounded power outlet do not use an adapter plug Using a printer stand When using a printer stand note the following Use a stand that can support at least 10 0 kg 22 1 lb...

Страница 25: ... cable for your power source c Caution It is not possible to change the printer s voltage If the rated voltage and your outlet voltage do not match contact your dealer for assistance Do not plug in the power cord 3 If the power cord is not attached to the printer connect it to the AC inlet on the back of the printer 4 Plug the power cord into a properly grounded electrical outlet 08 2 R Hudson Ref...

Страница 26: ...ith soap and water If ink gets into your eyes flush them immediately with water Install the ink cartridge as follows Note Do not open the ink cartridge package until just before you install the cartridge or the ink may dry up 1 Turn on the printer The P power light and the V ink out light come on 09 L Hudson Ref Guide Rev c A5 size Chapter 2 03 04 97 DR pass 0 2 6 Setting Up the Printer ...

Страница 27: ... to the ink cartridge replacement position c Caution Do not move the print head by hand Always use the T cleaning button to move it Otherwise you may damage the printer 3 Holding both sides of the cover open the printer cover 26 A 10 2 R Hudson Ref Guide Rev c A5 size Chapter 2 03 04 97 DR pass 0 Setting Up the Printer 2 7 ...

Страница 28: ... remove the yellow tape seal from the cartridge Installing the cartridge with the yellow tape still attached will permanently damage it Do not remove the whole tape seal especially the white portion from the top of the cartridge Remove only the yellow portion Do not remove the tape seal from the bottom of the cartridge otherwise ink will leak 11 S020138 27a L Hudson Ref Guide Rev c A5 size Chapter...

Страница 29: ...he ink cartridge 7 Press the ink cartridge clamp down until it locks in place c Caution Once you install the ink cartridge do not open the clamp again until you replace the ink cartridge Otherwise the cartridge may become unusable 12 13 2 R Hudson Ref Guide Rev c A5 size Chapter 2 03 04 97 DR pass 0 Setting Up the Printer 2 9 ...

Страница 30: ...tridge this operation takes a few minutes c Caution During the ink charging process the P power light flashes Never turn off the printer while the P power light is flashing Doing so can result in incomplete charging of printer ink 9 Close the printer cover The life of a cartridge depends on the amount of text and color graphics you print or the number of colors you use in your document Note When i...

Страница 31: ...ogether until they lock in place on both sides If your cable has a ground wire connect it to the ground connector below the interface connector 3 Plug the other end of the cable into the computer s parallel interface If there is a ground wire at the computer end of the cable connect it to the ground connector at the back of the computer See the next section for instructions on installing the print...

Страница 32: ...tion Online help Online help gives you instant on screen access to detailed information and instructions on how to use your printer EPSON Answers EPSON Answers provides you with additional information on using your printer and printing with colors See the booklet packed with the CD ROM for more information EPSON Answers is not included in the floppy disk version If you are using the floppy disk ve...

Страница 33: ...e click the CD ROM drive icon If this dialog box still does not appear double click the Setup exe icon and go to step 3 To make a floppy disk version of the essential printer software printer driver utilities and online help click Driver disk creation utility and follow the on screen instructions For floppy disk users Insert the printer software floppy disk in the floppy drive and double click the...

Страница 34: ...automatically once the printer driver and utilities are installed Follow the on screen instructions For floppy disk users Click OK when the installation of the printer driver and utilities is completed Your printer software is now installed For detailed information on accessing the software see Chapter 3 If you use your printer on a network with Windows 95 see page 2 17 L Hudson Ref Guide Rev c A5...

Страница 35: ...Make sure the printer is connected to the computer s parallel port 2 Turn off your printer and computer if necessary 3 Turn on the printer first then turn on the computer Your computer begins loading Windows 95 4 If you defined a password enter it at the prompt You see the New Hardware Found screen Note If you do not see the New Hardware Found screen please follow the procedure under Installing th...

Страница 36: ...ype D and then type your preferred language English Francais German Italian Portugal or Spanish followed by Windows Click OK For floppy disk users Insert the printer software floppy disk in a disk drive If the drive you are installing from is displayed on the screen click OK Otherwise change the drive letter in the Copy manufacturer s files from box and click OK 8 At the next screen you can type a...

Страница 37: ...stalled For detailed information on accessing the software see Chapter 3 If you use your printer on a network with Windows 95 see the next section Using your printer on a network with Windows 95 To print over a network you need to set up your printer as a remote printer Follow these steps 1 Double click the My Computer icon 2 Double click the Printers folder 3 Right click the icon of your printer ...

Страница 38: ...grams and Epson then click Spool Manager4 The Spool Manager window opens 7 Select your printer click the Queue menu then click Setup The Queue setup window opens 8 Make sure the Use Print Manager for this port option is on it is on if the box contains a check mark Then click OK Now you can use your printer on a network DETAIL L Hudson Ref Guide Rev c A5 size Chapter 2 03 04 97 DR pass 0 2 18 Setti...

Страница 39: ...ype D SETUP If your CD ROM drive has a drive letter other than D or you are using the floppy version substitute the appropriate letter Note If you wish to make a floppy disk version of the essential printer software printer driver utilities and online help that comes on your CD ROM type EPSETUP instead of SETUP In the dialog box that appears click the Driver disk creation utility button and follow...

Страница 40: ...loppy disk users Click OK when the installation of the printer driver and utilities is completed The installation program automatically selects this printer as the default printer for Windows applications Your printer software is now installed For information on accessing the printer software see Chapter 3 Accessing the Printer Software L Hudson Ref Guide Rev c A5 size Chapter 2 03 04 97 DR pass 0...

Страница 41: ...ions 3 5 From Windows 95 3 6 From Windows 3 1 3 6 Getting Information Through Online Help 3 7 From Windows applications 3 7 From Windows 95 3 7 From Windows 3 1 3 8 Proof Sign off Ohtera _______ Nomoto _______ Grady _______ 3 R Hudson Ref Guide Rev c A5 size Chapter 3 03 03 97 DR pass 0 Starting to Print 3 1 ...

Страница 42: ...index cards photo quality glossy paper film photo paper envelopes and adhesive sheets For instructions on using special media see Chapter 4 Printing on Special Paper 1 Make sure the paper thickness lever is set to the plain paper position plain paper position 15 L Hudson Ref Guide Rev c A5 size Chapter 3 03 03 97 DR pass 0 3 2 Starting to Print ...

Страница 43: ...ce up and the right edge of the paper resting against the right side of the sheet feeder Note The sheet feeder can hold up to 100 sheets of 17 lb or 64 g m2 plain paper Do not load paper above the arrow mark which is located on the inside surface of the edge guide 16 17 3 R Hudson Ref Guide Rev c A5 size Chapter 3 03 03 97 DR pass 0 Starting to Print 3 3 ...

Страница 44: ...hen tap it on a flat surface to even the edges 6 While holding the printable side of the paper toward you insert it gently straight up and down into the printer Then rest the paper against the paper support This step ensures that the paper is properly loaded in the paper path 18 19 L Hudson Ref Guide Rev c A5 size Chapter 3 03 03 97 DR pass 0 3 4 Starting to Print ...

Страница 45: ...y to your Windows applications see the next page From Windows applications How you should access the printer software varies depending on the application application version and Windows version you are using Read the following to get a general idea of how to access the software From the File menu choose Print or Print Setup In the dialog box that appears click Printer Setup Properties or Options Y...

Страница 46: ...lities For information on the printer driver settings see online help From Windows 3 1 Follow these steps to access the printer software from Program Manager 1 Open the Main program group and double click the Control Panel icon 2 Double click the Printers icon 3 Choose your printer from the Installed Printers list 4 Choose Setup You see the Main menu of the printer software window The Main and Pap...

Страница 47: ...ions or Properties you may need to click a combination of these buttons depending on the software you are using Click the Help button at the bottom of the Main Paper and Utility menus for help related to the items on that menu If you are running Windows 95 you can get specific help related to any item on a menu by right clicking the item then clicking the What s This prompt From Windows 95 To acce...

Страница 48: ...ine help directly from Program Manager open the EPSON program group and click the EPSON Stylus COLOR 300 Help icon You see the help contents window L Hudson Ref Guide Rev c A5 size Chapter 3 03 03 97 DR pass 0 3 8 Starting to Print ...

Страница 49: ...dy _______ Setting the Paper Thickness and Adjust Levers 4 2 Setting the paper thickness lever 4 2 Setting the adjust lever 4 3 Loading Special Paper and Other Media 4 4 Loading Envelopes 4 6 4 R Hudson Ref Guide Rev c A5 size Chapter 4 03 04 97 DR pass 0 Printing on Special Paper 4 1 ...

Страница 50: ...paper thickness lever The paper thickness lever has two settings plain paper and thick paper You should set the lever to the position that best suits the media you plan to use for printing as shown in the table below Lever Position Paper Type Plain paper Standard paper coated paper transparencies glossy paper film Thick paper Envelopes index cards self adhesive sheets photo paper thick paper plain...

Страница 51: ...the setting open the printer cover and position the lever as shown below Lever Position Paper Type 0 Standard paper coated paper index cards transparencies glossy paper film Envelopes Note If the ink on your printout smears set the adjust lever to the position 21 4 R Hudson Ref Guide Rev c A5 size Chapter 4 03 04 97 DR pass 0 Printing on Special Paper 4 3 ...

Страница 52: ...l paper distributed by EPSON read the instruction sheet packed with your special media first and keep the following in mind Make sure the printable surface of the paper is face up when loading media into the sheet feeder See the instruction sheet packed with the media to determine which side is the printable surface Some media features cut corners to help identify the correct loading direction as ...

Страница 53: ...ish to load multiple sheets of glossy film load only up to 30 sheets and set the minimum top margin of the page to 30 mm For A6 size one sheet at a time Always put a support sheet or a sheet of plain paper under the glossy film EPSON Ink Jet Transparencies Up to 30 transparencies Always put a sheet of plain paper under the stack of transparencies EPSON Photo Quality Adhesive Sheets One sheet at a ...

Страница 54: ...velopes top edge first with the flap side down as shown below Do not use envelopes that are curled or folded Also avoid using envelopes that are too thin they may curl during printing Select Plain Paper as the Media Type setting in the printer driver For more details on making printer driver settings see online help 23 L Hudson Ref Guide Rev c A5 size Chapter 4 03 04 97 DR pass 0 4 6 Printing on S...

Страница 55: ... Nomoto _______ Grady _______ Replacing the Ink Cartridge 5 2 Cleaning the Print Head 5 6 Aligning the Print Head 5 8 Cleaning the Printer 5 9 Transporting the Printer 5 10 5 R Hudson Ref Guide Rev c A5 size Chapter 5 03 04 97 DR pass 0 Maintenance and Transportation 5 1 ...

Страница 56: ...ine EPSON ink cartridges Other products not manufactured by EPSON may cause damage to your printer not covered by EPSON s warranties c Caution Leave the old cartridge installed in the printer until you are ready to replace it with a new one Once you remove an ink cartridge it becomes unusable and cannot be reinstalled even if ink remains Otherwise it may damage the printer or cause the ink level s...

Страница 57: ...ning the print head The print head automatically returns to the home far right position after about 60 seconds if you don t begin the installation procedure 4 Lift up the ink cartridge clamp as far as it will go When you do the cartridge will rise partly out of the ink cartridge holder c Caution Once you open the ink cartridge clamp the ink cartridge becomes unusable and cannot be reinstalled even...

Страница 58: ...pe seal from the top of the cartridge as shown below c Caution You must remove the yellow tape seal from the cartridge Installing the cartridge with the yellow tape still attached will permanently damage it Do not remove the whole tape seal especially the white portion from the top of the cartridge Only remove the yellow portion Do not remove the tape seal from the bottom of the cartridge otherwis...

Страница 59: ... for about one minute c Caution The P power light continues to flash while the printer performs the ink charging operation Never turn off the printer while the P power light is flashing Doing so can result in incomplete charging of printer ink Note Even if you do not press the T cleaning button the printer moves the print head back to its home position about 60 seconds after you replace the ink ca...

Страница 60: ...y if print quality declines Use the Nozzle Check utility to confirm that the print head needs to be cleaned This saves ink See Utility menu in online help for more information Do not start the Head Cleaning or Nozzle Check utility while printing is in progress otherwise your printout may be marred When the V ink out light is flashing or on you cannot clean the print head Replace the ink cartridge ...

Страница 61: ...nter starts cleaning the print head and the P power light begins flashing c Caution This operation takes about one minute to complete Never turn off the printer while the P power light is flashing 3 When the P power light stops flashing print a few lines from a document to confirm that the head is clean and to reset the cleaning cycle If the print quality does not improve repeat step 2 and then pr...

Страница 62: ... 27 inches wide for example A4 size paper loaded short edge first Otherwise the print head will spray ink directly onto the platen 2 Access the printer software as described in Chapter 3 then click the Utility tab at the top of the printer software window 3 Click the Print Head Alignment button 4 Follow the messages on your screen to align the print head L Hudson Ref Guide Rev c A5 size Chapter 5 ...

Страница 63: ...nside 5 If the inside of the printer accidentally gets soiled with ink wipe it off with a damp cloth w Warning Be careful not to touch the gears inside the printer c Caution Never use alcohol or thinners to clean the printer these chemicals can damage the components as well as the case Be careful not to get water on the printer mechanism or electronic components Do not use a hard or abrasive brush...

Страница 64: ... Leave the ink cartridge installed when you transport the printer Removing the cartridge during transport can damage the printer 2 Unplug the power cord from the electrical outlet then disconnect the interface cable from the printer 3 Remove the paper from the sheet feeder and the paper path then remove the paper support 4 Attach the protective materials to the printer 5 Repack the printer and pow...

Страница 65: ...tion 6 7 Paper handling 6 12 Printing quality 6 15 Increasing the Print Speed 6 21 Fixing Ink Cartridge Problems 6 22 Contacting Customer Support 6 24 For United Kingdom and the Republic of Ireland users 6 24 For Australian users 6 26 For Singapore users 6 28 For Hong Kong users 6 28 For Philippines users 6 29 6 Troubleshooting R Hudson Ref Guide Rev c A5 size Chapter 6 03 04 97 DR pass 0 Troubles...

Страница 66: ...tly Remove and reload the paper See Loading Paper in Chapter 3 F Paper Jam Paper has jammed in the printer Take all the paper out of the feeder and reload the paper If the light continues to flash turn off the printer and gently pull all the paper out of the printer If it tears and pieces remain inside the printer open the printer cover and remove the pieces of paper N Ink Out The ink cartridge is...

Страница 67: ... connector and remove the ground connector if necessary Then disconnect the cable from the printer s interface connector 3 Make sure that paper is loaded in the sheet feeder c Caution Use paper at least 182 mm 7 17 inches wide for example B5 size paper loaded short edge first Otherwise the print head will spray ink directly onto the platen during the self test and smear any documents you print aft...

Страница 68: ...peration check page including the version of your printer s ROM the ink counter code and a nozzle check pattern Here is a typical printout The above sample is in black and white but the actual test prints in color CMYK 26 B 15 L Hudson Ref Guide Rev c A5 size Chapter 6 03 04 97 DR pass 0 6 4 Troubleshooting ...

Страница 69: ...er This could be a clogged ink nozzle or a misaligned print head See Cleaning the Print Head on page 5 6 or Aligning the Print Head on page 5 8 Problems and Solutions This section divides printer problems into five sections Power supply page 6 6 Operation page 6 7 Paper handling page 6 12 Printing quality page 6 15 Go to the section that most likely contains the source of the problem and look for ...

Страница 70: ... What to do The printer is turned off Turn on the printer The P power light will come on The electrical outlet is controlled by an outside switch or automatic timer Use a different outlet The electrical outlet is out of order Plug another electrical device into the outlet to determine whether the outlet is working If it is not use a different outlet The power cord is not properly plugged into the ...

Страница 71: ...cifications See page 1 5 Your software is not properly set up for your printer Make sure that your printer is selected in your software If you cannot select your printer install or reinstall the printer software as described in Chapter 2 Nothing prints and several of the control panel lights are on or flashing Cause What to do Several common printer errors have occurred at once Use the table in Er...

Страница 72: ...inter setup section of your software The interface cable does not meet both the printer and computer requirements Use a printer cable that meets the requirements shown under Interface cables on page 1 5 Your computer is not 100 IBM AT compatible Select Use Print Manager for this port in the Queue Setup window To access this window double click the EPSON Spool Manager4 icon in the EPSON folder and ...

Страница 73: ...tting see your Windows 3 1 user s guide If you have a display adapter setting utility use it to set lower resolution For detailed information see your display board user s guide Color documents print out in black and white Cause What to do Your printer is not selected in your software Select your printer in your software Color printing is not selected in your application or in the printer driver S...

Страница 74: ...mount of color used in the document may be too high Carefully considering your use of color and resolution can help you optimize your printing times For more details see Increasing the Print Speed later in this chapter Note High resolution printing and color printing significantly increase the amount of data to be processed These two factors have the greatest effect on print speed The print head m...

Страница 75: ...to Programs point to Epson and click Spool Manager4 Then click Setup on the Queue menu in the EPSON Spool Manager window The Enable bi directional support for this printer option is not selected in the Spool Settings window You must select Enable bi directional support for this printer in the Spool Settings window to use the Status Monitor To access the Spool Settings window click the Start button...

Страница 76: ...ing Paper in Chapter 3 Paper is jammed in the paper path Turn off the printer and gently pull all of the paper out of the printer If it tears and pieces remain inside the printer open the printer cover then remove any remaining pieces of paper The paper is curled or folded Use flat undamaged paper The paper is old or creased Use only new smooth sheets of paper The paper s size is not compatible wi...

Страница 77: ...djust the guides against the stack of paper See Loading Paper in Chapter 3 The paper thickness lever or the adjust lever position may not be set correctly Make sure the paper thickness lever and adjust lever positions are set correctly See page 4 2 The paper is too thin Make sure the paper meets the paper requirements for this printer See Paper in the Appendix Ejected paper is wrinkled Cause What ...

Страница 78: ... the paper meets the paper requirements for this printer See Paper in the Appendix Special media that should be loaded one sheet at a time is loaded more than one sheet at a time Check the loading capacity for special media described on page 4 5 Too many sheets are loaded in the sheet feeder Load paper only up to the arrow mark on the left edge guide The printable side of the paper is not loaded c...

Страница 79: ...in menu and make sure the Media Type setting is appropriate for the type of paper loaded in the printer See online help To access online help see page 3 7 The printed image is blurred Cause What to do Your paper is moist or damp Do not store your paper in a damp or humid environment Store the paper in its original packaging The printer driver settings may not be correct Select Automatic on the pri...

Страница 80: ...ecial paper Multiple sheets of EPSON Photo Quality Glossy Film are loaded Load glossy film one sheet at a time with the loading support sheet or a piece of plain paper under the glossy film If you need to load multiple sheets of glossy film load only up to 30 sheets and set the top margin of the page to 30 mm or more Ink has leaked on the platen Wipe the inside of the printer as shown below with a...

Страница 81: ...in menu of the printer driver is incorrect Make sure the Media Type setting matches the type of paper loaded in the printer See online help To access online help see page 3 7 Vertical lines do not align Cause What to do The print head is misaligned Align the print head See page 5 8 The printing position is misaligned Make sure the High Speed option in your printer driver s More Settings dialog box...

Страница 82: ...correct side for printing then load the printable side of the paper face up in the sheet feeder The printer driver settings are not correct Check the printer driver settings to make sure they are appropriate If these settings are correct check the settings in your application because some driver settings are overridden by application settings Also for more information on making appropriate printer...

Страница 83: ...ting your system for color matching Since monitors and printers produce colors differently printed colors will not always match on screen colors perfectly See online help or the EPSON Answers CD ROM for color printing information Colors are not very vibrant Cause What to do The image was printed on the wrong side of ink jet paper Make sure that you are printing on the coated side of the paper If n...

Страница 84: ...d Align the print head See page 5 8 The resolution of the original image data or the resolution setting for the image in your image editing software may be too low Increase the image resolution in your image editing software Keep in mind that higher resolution images take longer to print Even after using the Head Cleaning utility the output quality does not improve Cause What to do You attempted t...

Страница 85: ...asing one will decrease the other Priority Print speed Print quality Printer driver settings Print Quality Economy Fine 720 dpi High Speed On Off Halftoning No Halftoning Error Diffusion Data characteristics Image size Small Large Resolution Low High The table below shows the factors related to print speed only Print speed Faster Slower Printer software settings Ink Black Color Collate Off On Flip...

Страница 86: ...ve even after cleaning page 5 6 and aligning page 5 8 the print head you may need to replace the ink cartridge Note Be sure to use up ink cartridges by the date marked on the cartridge label otherwise the ink may become unusable To replace an ink cartridge before the V ink out light flashes follow the steps below c Caution Once you remove an ink cartridge it becomes unusable and cannot be reinstal...

Страница 87: ...nk cartridge Otherwise the cartridge may become unusable 6 Press the Eload eject button again The printer moves the print head back to its home position and charges ink in the system c Caution The P power light continues to flash while the printer performs the ink charging operation Never turn off the printer while the P power light is flashing Doing so can result in incomplete charging of ink Not...

Страница 88: ...ain menu Version of Windows 95 3 1 etc you are using now Version of software applications you normally use with your printer For United Kingdom and the Republic of Ireland users If you purchased your printer in the UK or the Republic of Ireland Epson UK Limited provides a range of customer services and technical support Note For customers in the Republic of Ireland please use the correct dialing c...

Страница 89: ...rating your EPSON products Arranging for faulty EPSON products to be repaired within the warranty period For information on contacting our Customer Support team please see the Service and Support Information booklet that came with your EPSON product If this booklet is not available details can be found on Faxon Epson faxback service EPtec Bulletin Board Service or on EPSON s World Wide Web site Se...

Страница 90: ... mode emulation and a modem speed of up to 28 8 Kbps Downloading protocols supported include Xmodem Ymodem and Zmodem See the documentation that came with your communications software and modem for more information When you first connect to the Bulletin Board Service you will be asked for your name company name phone number and a password which you can invent yourself World Wide Web If you can con...

Страница 91: ...dem here for the occasional surf You can get the same information as offered on the EPSON FAXBACK and the EPSON Bulletin Board plus more Your Dealer Don t forget that your dealer can often help identify and resolve problems The dealer should always be the first call for advice on problems They can often solve problems quickly and easily as well as give you advice on the next step to take EPSON Hel...

Страница 92: ...x number 02 9903 9189 We encourage you to have all the relevant information on hand when you ring The more information you prepare the faster we can help solve the problem This information includes the user s guide for your EPSON product type of computer operating system application programs and any other information you feel is required For Singapore users Contact the telephone and fax numbers be...

Страница 93: ... printer information and the latest versions of printer drivers You can log on to the following number for the BBS service 852 2827 4244 Technical Support Hotline You can also contact our technical staff at the following telephone and fax numbers Phone 852 2585 4399 Fax 852 2827 4383 For Philippines users To obtain technical support as well as other after sales services users are welcome to contac...

Страница 94: ...L Hudson Ref Guide Rev c A5 size Chapter 6 03 04 97 DR pass 0 6 30 Troubleshooting ...

Страница 95: ...___ Nomoto _______ Grady _______ Printing A 2 Paper A 2 Printable area A 4 Ink Cartridge S020138 A 5 Mechanical A 6 Electrical A 6 Environmental A 7 Safety Approvals A 7 A R Hudson Ref Guide Rev c A5 size Appendix 03 04 97 DR pass 0 Printer Specifications A 1 ...

Страница 96: ...ogic seeking Input buffer 25KB Paper Note Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time EPSON can not attest to the quality of any non EPSON brand or type of paper Always test samples of paper stock before purchasing large quantities or printing large jobs Single sheets Size A4 210 mm 297 mm B5 182 mm 257 mm Letter 216 mm 279 mm Half lett...

Страница 97: ...Special papers distributed by EPSON Photo paper Size 4 x 6 102 mm x 152 mm Paper types Special papers distributed by EPSON Note q When printing on envelopes index cards and adhesive sheets you must set the paper thickness lever to Thick Paper position q Poor quality paper may reduce print quality and cause paper jams or other problems If you encounter problems switch to a higher grade of paper q D...

Страница 98: ...0 12 inch except for letter and legal size paper The minimum right margin for letter and legal size paper is 10 0 mm 0 35 inch The minimum right margin for envelopes is as follows 13 8 mm 0 54 inch for DL envelopes 33 8 mm 1 32 inches for No 10 envelopes C The minimum bottom margin is 14 0 mm 0 54 inch Note Always load paper into the sheet feeder short edge first Load envelopes top edge first with...

Страница 99: ...Freezing 6 C 21 2 F Dimensions 45 9 mm W 56 5 mm D 38 5 mm H The print capacity may vary depending on how often you use the print head cleaning function and how often you use the printer It thaws and is usable after approximately 3 hours at 25 C 77 F c Caution EPSON recommends the use of original EPSON ink cartridges only Other products not manufactured by EPSON may cause damage to your printer no...

Страница 100: ... inches Height 267 3 mm 10 5 inches Weight 3 9 kg 8 6 pounds without the ink cartridge Electrical 120V Model 220 240V Model Input voltage range 103 5 to 132V 198 to 264V Rated frequency range 50 to 60 Hz Input frequency range 49 5 to 60 5 Hz Rated current 0 5 A 0 3 A Power consumption Approx 15W ISO10561 Letter Pattern Note Check the label on the back of the printer for the voltage of your printer...

Страница 101: ...Without condensation Safety Approvals Safety standards U S model UL 1950 with D3 CSA C22 2 No 950 with D3 European model EN60950 TÜV and NEMKO EMI U S model FCC part 15 subpart B class B CSA C108 8 class B European model EN 55022 CISPR Pub 22 class B EN 50082 1 EN 61000 3 2 EN 61000 3 3 Australian model AS NZS 3548 class B A R Hudson Ref Guide Rev c A5 size Appendix 03 04 97 DR pass 0 Printer Spec...

Страница 102: ...L Hudson Ref Guide Rev c A5 size Appendix 03 04 97 DR pass 0 A 8 Printer Specifications ...

Страница 103: ...re printing it byte A unit of information consisting of eight bits characters per inch cpi A measure of the size of text characters sometimes referred to as pitch CMYK Cyan blue green magenta yellow and black These colored inks are used to create the subtractive system array of printed colors cpi See characters per inch default A value or setting that takes effect when the equipment is turned on r...

Страница 104: ...es it possible to produce varying shades of gray using only black dots or a nearly infinite array of colors using only a few colors of dots See also halftones high speed printing Printing in which images are printed in both directions This provides faster printing initialization Returns the printer to its defaults fixed set of conditions This happens every time you turn on the printer or reset the...

Страница 105: ...our printer has three printing mode settings Fine 720 dpi Normal 360 dpi and Economy print queue If your printer is connected to a network print jobs that are sent to the printer while it is busy are stored in a waiting line or print queue until they can be printed RAM Random Access Memory The portion of the printer s memory used as a buffer and for storing user defined characters All data stored ...

Страница 106: ... software program that converts print data into codes that your printer understands status monitor The software program that allows you to check the amount of ink remaining before printing This is available for Windows 95 only subtractive colors Colors produced by pigments that absorb some colors of light and reflect others See also CMYK L Hudson Ref Rev c A5 size Glossary 03 04 97 DR pass 0 4 Glo...

Страница 107: ...No 1 Temasek Avenue 36 00 Millenia Tower Singapore 039192 Phone 065 33 77 911 Fax 065 33 41 185 EPSON HONG KONG LTD Rooms 4706 10 47 F China Resources Bldg 26 Harbour Road Wanchai Hong Kong Phone 2585 4300 Fax 2827 7083 EPSON TAIWAN TECHNOLOGY TRADING LTD 10F No 287 Nanking E Road Sec 3 Taipei Taiwan R O C Phone 02 717 7360 Fax 02 712 9164 EPSON ITALIA S p A V le F lli Casiraghi 427 20099 Sesto S ...

Страница 108: ......

Страница 109: ...nte Vous devez les retirer avant d installer votre imprimante NOTA Para evitar daños durante el transporte su impresora viene protegida por varias piezas azules de material protector Debe retirar estas piezas antes de montar su impresora NOTA L imballaggio della vostra stampante contiene molti elementi protettivi di colore blu per prevenire danni durante il trasporto Non dimenticate di toglierli p...

Страница 110: ... Betriebsbereit bzw 0 blinkt ansonsten verbrauchen Sie unnötig Tinte Lesen und befolgen Sie dazu UNBEDINGT das Benutzerhandbuch Le processus de chargement de l encre dure environ 4 minutes Ne mettez jamais l imprimante hors tension tant que le voyant Marche Arrêt clignote sinon vows utitiserez plus d encre que nécessaire Veuillez toujours consulter et suivre les consignes de chargement d encre du ...

Страница 111: ... you may experience paper loading problems If you have an EPSON Stylus COLOR 300 follow the instructions on the cleaning sheet for Type 0 printers If you have an EPSON Stylus COLOR 1520 or an EPSON Stylus COLOR 3000 follow the instructions on the cleaning sheet for Type 0 printers Copyright 0 1997 by SEIKO EPSON CORPORATION Nagano Japan Printed in Japan 97 05 l 1 ...

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