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Related Information
&
“Uninstalling Your Applications” on page 61
&
“Contacting Epson Support” on page 68
Cannot Start Epson Scan 2
❏
Make sure the scanner is connected to your computer properly.
❏
Make sure the USB cable is securely connected to the scanner and the computer.
❏
Use the USB cable that came with the scanner.
❏
If you are using the scanner with the Network Interface Unit, make sure the network cable is securely
connected.
❏
Make sure the scanner is turned on.
❏
Wait until the status light stops flashing indicating that the scanner is ready to scan.
❏
Connect the scanner directly to the computer’s USB port. The scanner may not work properly when connected
to the computer through one or more USB hubs.
❏
If you are using any TWAIN-compliant applications, make sure that the correct scanner is selected as the
scanner or source setting.
Cannot Scan Using the Button
❏
Make sure the scanner is connected to your computer properly.
❏
Make sure Epson Scan 2 is installed correctly.
Cannot Scan Using the Transparency Unit
❏
Make sure the document mat is removed from the scanner cover.
❏
Make sure the optional Transparency Unit is installed correctly.
❏
Make sure you are using
Photo Mode
and set the
Document Type
correctly.
❏
Make sure the film is set correctly in the film holder, and the film holder is properly positioned on the scanner
glass.
❏
Make sure the transportation lock on the Transparency Unit is released.
Related Information
&
“Installing the Transparency Unit” on page 41
&
“Using the Transparency Unit to Scan” on page 49
&
“Setting and Placing Films” on page 43
Cannot Scan Using Scanning Software Other Than Epson Scan 2
❏
If you are using any TWAIN-compliant programs, make sure that the correct scanner is selected as the source
setting.
User's Guide
Solving Problems
56
Содержание Expression 12000XL
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