9
9
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
POSSIBLE SOLUTION
Only water is
dispensed
a.
Powder in the container is used up
b.
Unit is in cleaning mode
c.
Issue with powder motor or system
a.
Insert powder into container
b.
Press cleaning button to turn off
c.
Contact manufacturer or
technician
No drinks available
from faucet
a.
Water bottle is empty
b.
Water inlet hopper, powder outlet
cup or mixer is blocked
a.
Replace with new bottle
b.
Clean the affected parts
Unit makes loud
noise when drinks
are dispensed
a.
Powder container is out of place
b.
Foreign object in the mixer
c.
Motor or gearbox issue
a.
Ensure powder container is
positioned properly
b.
Wash or clean mixer
c.
Contact manufacturer or
technician
Drinks not as hot or
cold as expected
a.
Too many hot or cold drinks have
been dispensed in a short time
b.
Heating or Cooling switch is not on
c.
Not enough time for heating or
cooling to take place
a.
Allow some time for the unit to
properly heat or cool drinks
b.
Turn the appropriate switch on
c.
Allow appropriate wait time
between heating and cooling
Coffee Maker makes
noise or vibrates
a.
Unit may not be level
b.
Unit is positioned without proper
clearance on all sides
a.
Position unit so it is level
b.
Check for proper clearances for
the unit
Coffee Maker light
indicates Power is
not on
a.
Unit not plugged in
b.
Improperly connected to socket
c.
No power supply
a.
Plug unit into socket
b.
Check socket connection
c.
Check power supply
Cooling and/or
Heating lights are
not on
a.
Ambient temperature is too low
b.
Water boiling point is too low
because of location with high
elevation
a.
Locate unit in proper ambient
temperature range
b.
Turn Heating switch off when
water is boiled
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