General Terms and Conditions of Service
I. Scope
Unless otherwise agreed in writing in a specific case,
these terms and conditions of service shall apply to ser-
vice operations, including examining and repairing com-
plaints. All our existing or future legal relationships shall
be governed solely by the following terms and condi-
tions of service. Our recognition of any conflicting terms
and conditions of the Ordering Party shall be conditional
upon our having given our express written consent to
their applicability. We hereby expressly object to any
terms and conditions of the Ordering Party contained
in its General Terms and Conditions of Business or order
confirmation. If order confirmations or deliveries are ac-
cepted without reservation, this shall not be deemed to
constitute recognition of such terms and conditions. Any
ancillary agreements or amendments must be confirmed
in writing.
II. Costs
The Ordering Party shall bear the following costs in con-
nection with the service operation:
•
De-installation/installation and electrical works (con-
nection / disconnection).
•
Transportation, postage and packaging.
•
Function testing and troubleshooting including in-
spection and repair costs.
There shall be no third-party billing.
III. Obligations / Ordering Party‘s coopera-
tion
The Ordering Party shall provide free-of-charge assis-
tance to the manufacturer in carrying out the service
operation.
In the case of a warranty claim the manufacturer shall
provide the required replacement parts to the Ordering
Party free of charge.
IV. Service visit by the manufacturer
In the event that it is essential that a manufacturer em-
ployee carry out the service operation on site, this must
be agreed in advance. Where the main reason for the ser-
vice call is not the fault of the manufacturer, any costs
incurred shall be recharged to the Ordering Party after
the service visit and shall be paid as per agreed payment
terms.
V. Liability
The manufacturer shall assume liability in accordance
with the currently applicable statutory regulations. The
packaging for all of our products is designed for the ship-
ping of individually packed goods (pallet). We expressly
point out that our packaging is not suitable for individual
shipments via parcel post. The manufacturer shall accept
no liability for damage incurred as a result of improper
packaging in an individual shipment.
VI. Manufacturer‘s Guarantee
The manufacturer‘s guarantee shall apply only in the
event that installation, operation and maintenance have
been carried out in accordance with the manufacturer‘s
specifications contained in the installation instructions
and instructions for use.
•
The guarantee period shall commence from the date
on which proof of purchase is provided and shall be
limited, in principle, to 24 months.
•
Guarantee services shall be performed only if the orig-
inal proof of purchase relating to the equipment can
be presented.
•
Any and all guarantee claims shall become void if
modifications are made to the equipment without the
manufacturer‘s express consent.
•
Any guarantee claim shall likewise become void in
the case of defects that arise due to repairs or inter-
ventions made by unauthorized persons or due to
improper use.
•
In the case of guarantee claims, the serial and article
numbers must be indicated together with the product
name and a meaningful description of the fault.
•
This guarantee shall cover defective equipment parts,
with the exception of usual wear parts. Wear parts are,
among others, lamps, glass parts, heating elements
and sauna stones.
•
Only original replacement parts may be used within
the warranty.
•
Service visits by outside companies shall require a
written order to be issued by our service department.
•
The equipment in question shall be sent to our service
department by the Ordering Party and at its expense.
•
Electrical installation and connection works in the
event of service or replacement shall be carried out at
the Customer‘s expense and shall not be borne by the
manufacturer.
Complaints in respect of our products shall be reported
to the responsible authorized dealer and shall be exclu-
sively handled via the latter.
The manufacturers General Terms and Conditions of
Business, which can be found at www.eos-sauna.com/
agb, shall apply in addition to the foregoing terms and
conditions of service.
As of 08/2018
22
EN