Dear customer
we hope that you will be satis
fi
ed with the purchased EOS product. In the rear case if you
may have a claim and will need to return a product, please follow the procedures speci
fi
ed
below. This will enable to ensure a quick and e
ff
ective handling of the return shipment.
Reason of complaint and proceedings:
Please observe for all returns!
• Please add the provided
RMA-voucher
completely
fi
lled out
together with an
invoice
copy
to the return shipment! Do not stick it on the goods or on the packaging.
We do not
accept return shipments without these papers.
• Not prepaid parcels
will be refused
and returned to Sender! Please always ask your dealer or
EOS service department about the most economical return shipment way.
•
Please pay attention that
the goods have to be sent back in the
original scope of delivery
and in
original packing
.
• We recommend to use an
additional solid and break-proof covering box
which should be
padded out with styrofoam, paper or similar. Transport damages as a result of faulty packing
are for the sender‘s account.
2) Faulty goods
• The implied warrenty pe-
riod is 2 years.Please con-
tact your dealer in case of
faulty or wrong articles
or missing accessories.
He will discuss with you
the individual case and
try for immediate and
customer-friendly solu-
tion.
• For
economic returns
within Germany you will
get an
RMA-number
from the manufacturer.
• All returns have to be in
the
original packing of
the goods with corre-
sponding accessories.
Please repack the goods
to avoid damages. In case
of wrong delivery, please
do not use this article .
3) Problems of installa-
tion and functioning
• Please
read the manual
carefully
fi
rst of all
and
pay attention to the indi-
cated assembly or install-
ing instructions.
• Your dealer should be
the
fi
rst contact person
because he knows his
products best and also
knows possible prob-
lems.
• In case of function
problems with an ar-
ticle,
please check at
fi
rst whether there is an
obvious material defect.
The quality system in our
factory reduces malfunc-
tions of new appliances
to almost zero.
1) Transportation damage
• Please check the content
of your parcel imme-
diately and advise the
forwarding company of
a claim (parcel service/
freight forwarder)
• Do not use damaged
goods!
• Ask the forwarder
for a
written acknowledge-
ment of the damages.
• Report
the
claim
promptly by phone to
your dealer.
He will dis-
cuss with you how to act
in this case.
• If the transport box has
been damaged, please
use an additional cover-
ing box. Do not forget to
add the
acknowledge-
ment of the damage of
the forwarding compa-
ny !
Handling procedures for return shipments (RMA) - Details for all returns !
11
GB
