26
GB
Handling procedures for return shipments (RMA) - Details for all returns !
Dear customer
we hope that you will rejoice in the ordered articles. Just in case that you are not entirely contented as an
exeption, please follow the procedures specified below.This enabling us to ensure a quick and smooth
handling of the return shipment.
Form of complaint:
Please absolutely respect for all returns!
• Please add the available
RMA-voucher
always
completely fi lled out
together with an
invoice copy
to the return shipment! Do not stick it on the goods or on the packaging.
We do not accept the return shipment without these papers.
• Not prepaid parcels
will be refused
and returned to Sender! Please always ask for the
RMA-No
. for the cheapest return.
•
Please pay attention that
the goods have to be sent back
without visible marks of
use
in the
original scope of delivery and in original packing.
• We recommend to use an
additional solid and break-proof covering box
which should
be padded out with styrofoam, paper or similar. Transport damages as a result of faulty
packing are for the sender‘s account.
2) Faulty goods
• The implied warrenty peri-
od is 2 years.Please con-
tact your dealer in case of
faulty or wrong articles
or missing accessories.
He will discuss with you
the individual case and try
for immediate and custo-
mer-friendly solution.
• For
economic returns
within Germany you will
get an
RMA-number from
the manufacturer.
•
All returns have to be in
the
original packing of
the goods with corres-
ponding
accessories.
Please repack the goods
to avoid damages. In case
of wrong delivery, please
do not use this article !
3) Problems of installation
and functioning
•
Please
read the manual
carefully fi rst of all
and
pay attention to the indica-
ted assembly or installing
instructions.
• Your dealer should be
the fi rst contact person
because he knows his pro-
ducts best and also knows
possible problems.
• In case of function pro-
blems with an article,
please check at fi rst whe-
ther there is an obvious
material defect. The quali-
ty system in our factory re-
duces malfunctions of new
appliances to almost zero.
.
1) Transport damage
• Please check the content
of your parcel immediately
and advise the forwarding
company of a claim (parcel
service/ freight forwarder)
• Do not use damaged
goods!
• Ask the forwarder
for a
written acknowledge-
ment of the damages.
• Report the claim prompt-
ly by phone to your dea-
ler.
He will discuss with
you how to act in this
case.
• If the transport box has
been damaged, please
use an additional covering
box. Do not forget to add
the
acknowledgement of
the damage of the for-
warding company !
!
