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Troubleshooting

Table 10: Troubleshooting

Problem

Possible Cause

Solution

Locking

conditions

Reset the Proflame IFC board

· Turn the system off by pressing the ON/OFF button on

the transmitter

· After approximately 2 seconds press the ON/OFF button

on the transmitter again.

· In the manual flame control mode, use the down arrow

button to reduce the flame to off, indicated by the word

OFF displayed on the transmitter LCD screen.

· Wait approximately 2 seconds and press the up arrow

button, the ignition sequence will start.

Main burners

will not start

The pilot flame has gone out

· See “Pilot will not remain lit”

The remote control is not working

correctly

· Replace the batteries

The thermostat is disconnected or

set too high

· Set the thermostat to a lower temperature

Problem with flame sensor circuit

· Check gas line pressure
· Check wiring to thermostat for breaks

· Check for flame impingement on thermopile

Flame lifting

Leak in vent pipe

· Check for leaks in vent connections

Improper vent configuration

· Check vent configuration with manual

Terminal may be re-circulating flue

gases

· Check to see if terminal is on correctly
· May need to install high wind termination cap.
· Contact dealer

Blue Flames

The heater has just been started

· Normal during start up: flame will yellow as the fireplace

heats up

Improper air shutter adjustment

· Adjust air shutter – contact your dealer

Glass fogs up

Normal condition: after the

appliance warms up the glass will

be clear.

**Due to additives in gas, glass may get hazy during

operation** Clean as needed.

Flames are

burning

“dirty” or

sooting

The glass are placed incorrectly

· Check log positioning

Improper air shutter adjustment

· Increase primary air by opening the air shutter and/or by

opening the vent restrictor

· Check for proper venting and blockage of the vent

termination

· See also “Burners will not remain lit”

Incorrect rating input

· Check manifold pressure and clock input rating for over-

firing

Note: For G42GID specific troubleshooting refer to the Dexen user manual supplied

Содержание G42GI

Страница 1: ...tion and service must be performed by a qualified installer service agency or the gas supplier Version Française www enviro com fr html C 4001609 W A R R A N T Y R E G I S T R A T I O N e n v i r o c o m w a r r a n t y G42GI G42GID D I R E C T V E N T F I R E P L A C E I P I CERTIFIED TO ANSI Z21 88 CSA 2 33 VENTED GAS FIREPLACE HEATERS CSA 2 17 GAS FIRED APPLIANCES FOR HIGH ALTITUDES ...

Страница 2: ...g immediately Immediately call your gas supplier from a neighbor s phone Follow the gas supplier s instructions If you cannot reach your gas supplier call the fire department Installation and service must be performed by a qualified installer service agency or the gas supplier Massachusetts installations Warning This product must be installed by a licensed plumber or gas fitter when installed with...

Страница 3: ...ust be performed by a qualified installer service agency or gas supplier This installation must conform to local codes or in the absence of local codes with the National Fuel Gas Code ANSI Z223 1 NFPA 54 or the Natural Gas and Propane Installation Code CSA B149 1 To prevent injury do not allow anyone who is unfamiliar with the stove to operate it To prevent injury if the pilot or pilot and burners...

Страница 4: ... 16 Media Tray Removal 17 Glass Burner Removal 17 Fuel Conversion 18 Initial Installation 20 Introduction 20 Unit Install Preparation 20 Placement and Framing 24 Vent Heat Shields 25 Cool Surface Framing 26 Cool Surface Activation 29 Floor Protection 30 Mantel Requirements 30 Flat Wall Installation 31 Recess Installation 32 Corner Installation 33 Minimum Venting Requirements 34 Flex Venting 35 Cle...

Страница 5: ...I Z21 88 CSA 2 33 VENTED GAS FIREPLACE HEATERS CSA 2 17 GAS FIRED APPLIANCES FOR HIGH ALTITUDES This ENVIRO G42 Fireplace Has been certified for use with either natural gas or propane see rating label Is not for use with solid fuels Is approved for a bedroom or bed sitting room IN CANADA must be installed with a listed wall thermostat IN USA see current ANSI Z223 1 for installation instructions Mu...

Страница 6: ...ortant information for your fireplace is on this label as well as the model specific serial number which you will need for warranty information The sheet is located inside the cabinet under the gas valve Figure 1 G42 Dimensions 242 9 1 2 1025 40 3 8 964 38 19 3 4 864 34 683 26 7 8 1092 43 1067 42 946 37 1 4 180 7 1 8 45 1 3 4 218 8 5 8 58 2 1 4 1267 49 7 8 768 30 1 4 1219 48 578 22 3 4 211 8 3 8 2...

Страница 7: ...t has been under water Immediately call a qualified service technician to inspect the appliance and to replace any part of the control system and any gas control which has been under water OPERATING INSTRUCTIONS 1 STOP Read the safety information above on this label 2 Read the owner s manual including the section on Remote Control operation 3 Turn off all electric power to the appliance 4 Do not a...

Страница 8: ...NANCE OF THE IFC TURN OFF MAIN GAS SUPPLY TO THE APPLIANCE PRIOR TO REMOVING OR REINSERTING THE BATTERIES IN THE BATTERY HOLDER Blue Back lit LCD display UP DOWN Arrow Key ON OFF Key THERMOSTAT Key MODE Key Remote Control Operations Proflame 2 is a modular remote control system that directs the functions of the fireplace The Proflame 2 remote transmitter is configured to control the on and off fun...

Страница 9: ...A battery back up if there is a power outage Only main burner control can be used while operating with the battery back up auxiliary components such as the convection fan cannot be used Use the reset button see Figure 5 to synchronize the remote transmitter to the IFC for the first time or after batteries have been replaced CAUTION Property Damage Hazard Excessive heat can cause property damage Th...

Страница 10: ...nce Press the ON OFF key on the transmitter to turn the fireplace off The IFC will confirm your command with a single beep The pilot light IPI and the main burner will turn off The pilot will remain lit if the fireplace is in CPI mode Room temperature information will still be displayed on the remote when the unit is off Note It is recommended to use CPI mode when the temperature outside is below ...

Страница 11: ...vel Operating Instructions Room Thermostat Transmitter Operation The remote transmitter acts as a room thermostat The thermostat can be set to a desired temperature to control the comfort level in a room Press the THERMOSTAT key to activate this function The transmitter display will indicate the thermostat is ON and the set temperature can be adjusted with the UP DOWN key The flame will cycle on a...

Страница 12: ...em The life span of the batteries depends on various factors such as battery quality ignition attempts remote usage and power outage duration Figure 12 Key Lock Key lock This function will lock the keys to avoid unsupervised operation Press the MODE and UP key simultaneously to activate this function Repeat this sequence to deactivate A lock icon will be displaced on the screen when activated Figu...

Страница 13: ... The shutter adjusts how much air gets mixed with the gas before it ignites adjustments can be made to accomodate various climates and vent configurations Remove surround to access the air shutter Find the lever underneath the firebox see Figure 17 Moving the lever inward closed will make the flame appear more yellow and tall moving the lever outward open will make the flames appear more blue and ...

Страница 14: ...e amount of use the glass should require cleaning no more than two or three times a season WARNING Do not clean the glass when it is hot Cleaning The Firebox Carefully remove the glass they are fragile Gently remove all the media and place on a paper towel Vacuum the bottom of the firebox thoroughly Carefully clean any dust off the glass and remove any lint from the burner and pilot At this time i...

Страница 15: ...uick wipe with denatured alcohol on a soft cloth BEFORE lighting the fireplace Never clean the face when it is hot Do not use other cleaners as they may leave a residue which can become permanently etched into the surface Figure 16 Surround Removal WARNING Do not attempt to remove the surround panel until the unit has completely cooled There are four mounting hooks that hold the surround into posi...

Страница 16: ...o remove the glass door if the fireplace is not completely cold WARNING Never operate the fireplace with the glass door removed Figure 17 Door Cover Removal Door Cover Removal To remove the door cover remove the two 2 wing nuts using your fingers then lift up and outward Wing nuts are only for shipping and do not need to be reinstalled D S Figure 18 Glass Door Removal WARNING Do not touch or attem...

Страница 17: ... carefully Proceed only when the unit has completely cooled down 5 Remove the upper tray hat by removing the two 2 upper T 20 screws 6 Remove the four 4 remaining T 20 screws securing the glass media tray see Figure 19 Lift up and out To re install the burners follow steps above in reverse When placing the burners back in the unit be sure not to move the air shutter Do not over tighten the burner ...

Страница 18: ...pplicable codes and requirements of the authority having jurisdiction If the information in these instructions is not followed exactly a fire explosion or production of carbon monoxide may result causing property damage personal injury or loss of life The qualified service agency is responsible for the proper installation of this kit The installation is not proper or complete until the operation o...

Страница 19: ...justment using the remote Confirm the inlet and manifold gas pressures are within the acceptable range using a manometer see Initial Installation Gas Line Connection and Testing If this unit has been installed at an altitude higher than 2000ft 610m it is required to de rate the unit accordingly In the USA The appliance may be installed at higher altitudes Please refer to your American Gas Associat...

Страница 20: ... Unit Install Preparation Review the diagram below to familiarize yourself with the parts included with the unit Please review the following instructions carefully to ensure the unit is prepared properly before installation Item Number Item Description Quantity 1 Cool Surface System Bezel 1 2 Heat Shield Support 1 3 Standoff Brace 1 4 Top Heat Shield 1 5 Vertical Heat Shield 1 6 Top Standoff 2 7 R...

Страница 21: ...standoffs by hand to form general shape Figure 28 Top Standoff Shape Step 2 There are four 4 nailing flanges to secure the unit to the framing they are assembled flat from the manufacturer Remove the upper T 20 screw and rotate each nailing flange upward until the bare nailing flange hole lines up and reinstall the T 20 screw Bend the flange 90 degrees making it flush with the cabinet face Figure ...

Страница 22: ... position using supplied T 20 screws Initial Installation QUALIFIED INSTALLERS ONLY Step 4 Install heat shield support using four 4 supplied T 20 screws Figure 30 Heat Shield Support Install Figure 31 Standoff Brace Install Step 5 Install standoff brace using nine 9 supplied T 20 screws ...

Страница 23: ...tep 7 Install the supplied non combustible facing board with eight 8 supplied 8 32 x 75 fasteners and a 1 4 inch socket These screws can be found in the manual bag remove them and install the board Line up the holes and drill fasteners into the board until the screw head is flush with facing board CAUTION DO NOT DRILL INTO THE BOARD ANY FURTHER OR IT MAY CRACK This board is mandatory if it is dama...

Страница 24: ...opening should have the following dimensions see Figure 34 The fireplace must be placed on a strong and level surface The gas line must be run to the right side of the fireplace there is a 3 8 NPTM fitting to connect the gas line to The electrical wiring must be brought to the left side The location of the fireplace should be chosen so there will be at least a 36 inches 914 mm clearance from drape...

Страница 25: ...imately 1 inch 254mm above the top of the vent pipe Figure 36 Rear Heat Shield Vent Heat Shields All vent configurations require installation of the vertical vent heat shield Remove the three 3 T 20 screws from their respective locations and use to secure the shield in position see Figure 35 The horizontal vent heat shield is only required for minimum vertical rise vent configurations Use three 3 ...

Страница 26: ... Figure 37 Finishing Edge Dims Cool Surface Activation WARNING IT IS ESSENTIAL THAT THE CHASE IS VENTED IN A MANNER THAT RELIEVES THE ADDITIONAL HEAT ENTERING THE CHASE ENSURE ONE OF THE AVAILABLE FRAMING OPTIONS HAVE BEEN CONSTRUCTED IN ACCORDANCE WITH THIS MANUAL FAILURE TO DO SO CAN CREATE AN OVERHEATING SITUATION THAT COULD LEAD TO BUILDING FIRE Ensure your chase has been constructed in a mann...

Страница 27: ...terial may be layered on top of the supplied Non combustible board Supplied board not needed for thick non combustible finishes like rock Cool Surface System Extended Install Using the supplied long finishing edge combustible material may be layered on top of the supplied Non combustible board Supplied board is not needed for thicker combustible finishes 1 2 13mm 7 8 22mm Mimimum Supplied Non Comb...

Страница 28: ... accordance to this manual There are a few different options available to finish the CSS Figure 40 Framing Option 1 Initial Installation QUALIFIED INSTALLERS ONLY Framing Option 1 Front Discharge flush wall installations Construct the framing in a way that provides a minimum 48 inch 1219mm by 3 inch 76mm gap at the top of the facing wall It is essential that these dimensions are respected and not ...

Страница 29: ...sing combustible materials Consider Optional 3 Valance to work in conjunction with this option Option 3 Valance A valance may be desired to accentuate or hide the CSS outlet Consider framing option 1 or 2 to utilize the valance feature This is an optional decorative feature that covers up the CSS outlet gap Minimum opening and valance dimensions must be followed to ensure safe heat dissipation Com...

Страница 30: ...e the chase see Figure 45 Note If you wish to construct a similar cutout part way up a tall wall then it is essential to build a false ceiling inside the chase at the desired height to direct the rising heat out of the gap Figure 45 Option 3 Bezel Optional False Ceiling If your ceiling dimension is greater than the minimum See figure 40 You may want the CSS Air discharge lower on the wall To do th...

Страница 31: ...stible Board supplied 4 102mm Initial Installation QUALIFIED INSTALLERS ONLY Figure 49 Flat Wall Installation Minimum Height to Ceiling Flat Wall Installation These are the minimum allowable dimensions required to safely operate the fireplace Plan your entire installation before proceeding ...

Страница 32: ...ard supplied Initial Installation QUALIFIED INSTALLERS ONLY Recess Installation These are the minimum allowable dimensions required to safely operate the fireplace Plan your entire installation before proceeding The maximum allowable depth for a recess in 3 1 2 90mm Figure 50 Recess Installation ...

Страница 33: ...um allowable framing dimensions required to safely operate the fireplace in a corner install Plan your entire installation before proceeding Figure 51 Corner Installation 3 7 6 m m 3 i n 7 6 m m 2 8 1 4 7 1 8 m m 1 9 1 2 4 9 7 m m 8 4 i n 2 1 3 7 m m 4 2 i n 1 0 6 8 m m 6 0 i n 1 5 1 1 m m ...

Страница 34: ... 6 7 8 9 10 11 12 13 14 M A N T E L H E I G H T M A N T E L D E P T H Minimum Mantle Clearances 8 MANTEL 4 MANTEL 52 51 50 49 48 47 46 44 45 12 MANTEL Diagram 2 Mantel Graph Floor Protection Figure 52 Air Gap Warning 3 4 19mm The fireplace must be placed on a solid and level floor plywood is recommended for basic installations A protective hearth is not required but highly recommended for the long...

Страница 35: ... Deviation from the minimum vertical length can create difficulty in burner start up and sooting Allow several minutes for the flame to stabalize after ignition under extreme vent configurations It is recommended for vent lengths that pass through unheated spaces garages attics crawl spaces be insulated to minimize condensation NOTE At least 3 76mm of clearance is required above vent when passing ...

Страница 36: ...TALLATION NOTES Do not bend flex vent over 90 degrees All horizontal runs should have a minimum 1 4 6mm rise per foot for optimal performance Do not allow the inner flex pipe to contact the outer pipe keep it pulled tight and use spacer springs Spacers are required at the start middle and end of each elbow to ensure gap is maintained Do not add any extensions to the preset kits if more length is r...

Страница 37: ... fireplace to an adjacent wall composed of combustible material Mantel It is not necessary to install a mantel but if one is desired the guidelines as shown in Initial Installation Mantel Requirements Floor The unit must be raised to accommodate flooring thickness Always ensure convective air gaps around the unit remain unobstructed Combustible flooring can be used but make sure to review the maxi...

Страница 38: ... depth Recess Mantel Installation Always maintain minimum clearances see Figure 57 The total depth of the TV and wall mount as well as the recess depth will determine the minimum whether or not a mantel is recommended A mantel may not be needed if the TV and Mount are low profile enough A mantle is not mandatory but highly recommended for protection of a TV If choosing to not use a mantel you shou...

Страница 39: ...er line extended above me ter regulator assembly I 3 ft 91 cm 3 ft 91 cm Radial clearance around service regulator vent outlet Table 4 Vent Termination Clearances Vent Termination Restrictions WARNING Follow the venting instructions exactly for safe and proper appliance operation Use Mill Pac or high temp RTV silicone for all venting aconnections Risk of fire explosion or asphyxiation if improper ...

Страница 40: ...l vent pipe Around a horizontal vent pipe the clearance to combustibles should be 3 76 mm above and 1 25 mm on the sides and bottom When combustible materials are directly above the first 90 elbow 5 127 mm of clearance is necessary Table 5 Vent Pipe Minimum Clearances Vertical Pipe to the Side Walls Horizontal Pipe to the Sides Bottom Above First Elbow Above Subsequent Elbows Above Horizontal Vent...

Страница 41: ...DVA HC 5HT 5DT HC 5DHCS 5DHT High wind horizontal termination 46DVA WG HTS 4DHWS 8DVTS Wind Heat Shield 5DAL 3 to 10 pipe adjustable 58DVA 17TA 11 to 17 pipe adjustable 58DVA 24TA 17 to 24 pipe adjustable 5DLA30 16 5 to 29 pipe adjustable 5DLS1 1 7 8 to 9 slip length pipe 5DLS2 1 7 8 to 21 slip length pipe 58DVA F6 6EFA 5DT AF6 5DF 5DF Flashing 0 12 to 6 12 roof pitch 58DVA F12 6EFB 5DT AF12 5DF12...

Страница 42: ...for each 45 elbow 1 feet 45 7cm must be subtracted Restrictor Setting Find the point on the graph where your vent configuration will terminate Remember to consider elbows in the HORIZONTAL plane account for horizontal distance as stated above Use the corresponding exhaust restrictor setting indicated on the graph See the following section in this manual for restrictor details Your climate and alti...

Страница 43: ...llowing section in this manual for restrictor details Your climate and altitude may alter what restrictor is required for your particular application 5 1 52m 4 1 22m 18 0 46m 10 3 05m 10 3 05m 15 4 57m 15 1 52m 20 6 1m 20 6 1m 25 7 62m 30 9 14m 35 10 7m 40 12 2m LP Vent Position RESTRICTOR 1 RESTRICTOR 1 RESTRICTOR 2 RESTRICTOR 2 RESTRICTOR 3 RESTRICTOR 3 RESTRICTOR 4 RESTRICTOR 4 RESTRICTOR 5 RES...

Страница 44: ...s horizontal the restrictor level is at its maximum see Figure 62 The proper setting is crucial for an efficient burn and best possible flame appearance It may be necessary to deviate from the recommended setting as different altitudes and climates can vary the operation of the fireplace With LP fueled fireplaces it is always a good idea to offer slightly less restriction for higher altitudes to r...

Страница 45: ...ation screws onto the flat portion of the standoff which provides an air space between the wall and the vent termination The air gap prevents excessive heat from possibly melting the vinyl siding 6 Horizontal pipes must be supported every 3 914 mm Plumber s all round strap will suffice 7 Ensure venting clearances are maintained see Page 40 for details Step 1 Set the fireplace in the desired locati...

Страница 46: ...s Do not pack air spaces with insulation Step 2 Set the fireplace in the desired location Drop a plumb bob down from the ceiling to the fireplace flue exit and mark the location where the vent will penetrate the ceiling Drill a small hole at this point Next drop a plumb bob from the roof to the hole and mark the spot where the vent will penetrate the roof Determine if ceiling joists roof rafters o...

Страница 47: ... 2 13 Over 18 12 to 20 12 7 5 2 29 Over 20 12 to 21 12 8 2 44 Figure 66 Height of Vertical Termination Reference Table 7 45 elbows x2 Wall strap Plumber s tape connected to wal strap Figure 68 Use of Wall Straps Figure 67 Multi Story Vent Pipe Installation NOTES 1 If an offset is necessary in the attic to avoid obstructions it is important to support the vent pipe every 3 914 mm using wall straps ...

Страница 48: ...onnected from the gas supply piping system during any pressure testing where the pressure exceeds PSIG 3 45 KPa or damage will occur to the valve The appliance must be isolated from the gas supply piping system by closing its individual manual shutoff valve during any pressure testing of the gas supply piping system at test pressures equal to or less than psig 3 45 KPa Always check for gas leaks w...

Страница 49: ...trols label all wires prior to disconnection Wiring errors can cause improper and dangerous operation Verify proper operation after servicing If any of the original wire supplied with the appliance must be replaced it must be replaced with 18 AWG wire with a temperature rating of 105 C Initial Installation QUALIFIED INSTALLERS ONLY IFC Main Harness Transmitter 885 Gas Valve IPI Pilot Convection Fa...

Страница 50: ...or see Maintenance and Service section Step 2 Spread the glass media provided out on the media tray Create a thin and uniform layer over the tray bed Caution Avoid excessive amount of media in front of the pilot Step 3 Reassemble and ensure pilot flame in unobstructed Figure 71 Glass Media Install DETAIL A SCALE 1 5 ...

Страница 51: ...e Flame lifting Leak in vent pipe Check for leaks in vent connections Improper vent configuration Check vent configuration with manual Terminal may be re circulating flue gases Check to see if terminal is on correctly May need to install high wind termination cap Contact dealer Blue Flames The heater has just been started Normal during start up flame will yellow as the fireplace heats up Improper ...

Страница 52: ... Integrated Fireplace Controller IFC 50 3312 10 Proflame 2 Remote Transmitter 50 3028 11 G42 Porcelain Liners 50 3437 12 G42 Slim Face Black Painted 50 3438 G42 Slim Face Grey Powdercoat 50 3439 G42 Slim Face Bronze Powdercoat 50 3541 G42 Slim Face Silver Powdercoat 50 3440 G42 Slim Face Nickel Plated 50 3572 G42 Slim Face Copper Plated 50 3571 G42 Forgeworks Face Midnite Bronze 50 3441 G42 Driftw...

Страница 53: ...53 Parts Diagram 1 2 3 4 5 6 12 7 8 11 10 9 ...

Страница 54: ...54 Notes ...

Страница 55: ...reen mesh Exclusions An expanded list of exclusions is available at www enviro com help warranty html This warranty does not cover Damage as a result of improper usage or abuse Damage caused from over firing due to incorrect setup or tampering Damage caused by incorrect installation To the Dealer Provide name address and telephone number of purchaser and date of purchase Provide date of purchase N...

Страница 56: ..._________________________________ MODEL ___________________________________ SERIAL NUMBER ___________________________ DATE OF PURCHASE _____________ dd mm yyyy DATE OF INSTALLATION ___________ dd mm yyyy NATURAL GAS NAT PROPANE LPG INLET GAS PRESSURE _________in wc MAIN BURNER ORIFICE __________ DMS PILOT ORIFICE _________OR________in diam INSTALLER S SIGNATURE ____________________________________...

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