Troubleshooting Checklist
SecureStack C3 Installation Guide 4-7
Troubleshooting Checklist
If
the
device
is
not
working
properly,
refer
to
Table 4
‐
2
for
a
checklist
of
problems,
possible
causes,
and
recommended
actions
to
resolve
the
problem.
Table 4-2 Troubleshooting Checklist
Problem
Possible Cause
Recommended Action
All LEDs are OFF.
Loss of power.
Ensure that the switch was installed properly according to
the installation instructions in
Chapter 3
.
Ensure that the power cords are connected properly to an
active power source that meets the AC input specifications
for this switch.
Ensure that the AC power cord is not damaged. Replace
the power cord with a known good one.
No local
management
startup screen.
Incorrect terminal setup.
Refer to the
SecureStack C3 Configuration Guide
for proper
setup procedures.
Improper Console cable
pinouts.
Refer to
Appendix A
for proper Console port pinouts.
Corrupt firmware image, or
hardware fault.
If possible, attempt to download the image to the device
again. Refer to the
SecureStack C3 Configuration Guide
for
details.
Cannot navigate
beyond startup
screen.
Improper Community Names
Table.
Refer to the
SecureStack C3 Configuration Guide
for the
Community Names Table setup.
Cannot contact the
switch through in-
band management.
IP address not assigned.
Refer to the
SecureStack C3 Configuration Guide
for the IP
address assignment procedure.
Port is disabled.
This is normal if the switch is a Member in a stack.
If operating as a standalone switch or as the Manager in a
stack, enable the port. Refer to the
SecureStack C3
Configuration Guide
for instructions to enable/disable ports.
No link to device.
Verify that all network connections between the network
management station and the device are valid and
operating.
If the problem continues, contact Enterasys Networks for
technical support.
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