Endress+Hauser Micropilot FMR20, Руководство по эксплуатации, Страница: 41 / 102

Micropilot FMR20 HART Diagnostics and troubleshooting
Hauser 41
Error Possible cause Solution
Device is visible in the
live list but cannot be
accessed via
SmartBlue Android end
device Is the location function permitted for the app, was it approved the
first time?
GPS or positioning function must be activated for certain Android
versions in conjunction with Bluetooth
Activate GPS - close the app fully and restart - enable the
positioning function for the app
Device is visible in the
live list but cannot be
accessed via
SmartBlue Apple end device Log in as standard
Enter user name "admin"
Enter initial password (device serial number) paying attention to
lower/upper case
Login via SmartBlue
not possible Device is being put
into operation for
the first time Enter initial password (device serial number) and change. Pay
attention to lower/upper case when entering the serial number.
Device cannot be
operated via
SmartBlue Incorrect
password entered Enter correct password
Device cannot be
operated via
SmartBlue Password
forgotten Contact the Hauser Service department
Device cannot be
operated via
SmartBlue The sensor
temperature is too
high If the ambient temperature results in an elevated sensor
temperature of >60 °C (140 °F), Bluetooth communication may be
disabled.
Shield the device, isolate it and cool it down if necessary.
TAG in SmartBlue
and HART do not
match System-related The device ID (TAG) is transferred to the live list via Bluetooth® to
facilitate device identification. The tag is abbreviated in the middle
since the HART tag can be up to 32 characters long but Bluetooth®
can only use 29 characters as the device name:
e.g: "FMR20N12345678901234567890123456" becomes
"FMR20N12345678~567890123456"
10.3 Diagnostic event in the operating tool
If a diagnostic event is present in the device, the status signal appears in the top left status
area of the operating tool along with the corresponding symbol for the event level in
accordance with NAMUR NE 107:
• Failure (F)
• Function check (C)
• Out of specification (S)
• Maintenance required (M)
Calling up remedial measures
‣
Navigate to the Diagnostics menu
 In the Actual diagnostics parameter the diagnostic event is shown with event text
10.4 Diagnostic event in the RIA15
A diagnostic event of the FMR20 is not directly shown in the RIA15. The fault F911 only
appears directly on the RIA15 in the event of an FMR20 alarm.
Displaying a FMR20 diagnostic event in the RIA15
1. Navigate to: DIAG/TERR
2. Press 
3. Press 
4. Press 