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If it’s listed somewhere else and has a question mark or an exclamation mark next to
it, first try removing your PC HDTV Tuner then plugging it into a different USB 2.0 port
on your computer. If the device appears in the “Sound, video and game controllers”
section, it’s been correctly recognized by Windows and should work. If not, the best
thing is to reinstall the software driver by running the “Setup Driver” again. If you run
into problems, contact our support team so we can help.