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Chapter 5: Tips and Troubleshooting
Q1: I’ve installed the PC HDTV Tuner and can see it in Windows Device Manager. But
I just can’t get it to work. What’s wrong?
A1: Check that you’re connected directly to a USB 2.0 port on your computer - if not, that
may be the problem. You need a free USB 2.0 port for the HDTV tuner to work
properly; connecting through a hub can cause problems (particularly if the hub’s not
powered or has several devices plugged into it). In some cases even an extension
cord can cause problems, particularly if it’s longer than 10 feet.
If that doesn’t solve it, try restarting your machine and make sure no other
applications are running — video requires a lot of computer horsepower and
additional apps may be just enough to cause a problem.
Sometime even an intense virus scan or indexing software like Google Desktop
Search, Yahoo Desktop Search can be enough to cause quality or reliability problems.
The only way to be sure is to trying to turning off the software long enough to check
whether the problem stops.
Q2: TotalMedia is giving me a “device cannot be detected” message even though
my HDTV tuner’s plugged in properly - how do I fix this?
A2: This probably means your device didn’t install properly for some reason - it’s easy to
check, here’s what to do:
•Windows XP: right click “My Computer”, click on “Properties”, click the
“Hardware” tab, then click “Device Manager”.
•Windows Vista and Windows 7: right click “Computer”, click on “Properties”,
then click “Device Manager”.
If all’s well, you should see an item called “
UDC TV BOX
” under the section for
“Sound, video and game controllers”.
