T
ECHNICAL
S
UPPORT
Enable-IT, Inc.’s Customer Care Team support is available directly to customers and distributors. All
support requests are processed through the online support portal. This allows us to provide assigned
support ticket numbers in order to bring closure to any technical issues.
Online Technical Services
The Enable-IT Support Portal is available 24/7 to open a ticket or check the status of one. Please use
this support website as your first source for help as it contains an on-line knowledge base of articles,
documentation, FAQ's and other problem-solving resources. This web-based support resource
provides the quickest solution to the most common technical support issues.
World Wide Web Site
Returning Products for Warranty Repair
Enable-IT, Inc. warrants to the original purchaser of the Product ("you" or the "End User") that, for the
Limited Lifetime period commencing on the date the Product was purchased (the "Warranty Period"),
the Product will be substantially free from defects in materials and workmanship under normal use
and conditions.
Electrical or water damage is not covered under this warranty, extended
warranties or Advanced Replacement Program (AREP).
In order to obtain an authorized RMA approval, the End User must complete the required information
online located at
. If you have questions or difficulty completing this
information you may contact the Customer Care Team at 888-309-0910 between the hours of 8:00
a.m. and 5:00 p.m. PT.
Please ship Authorized RMAs to:
RMA Warranty Repair Processing Facility
16027 Brookhurst Street, Ste G272
Fountain Valley, CA 92708-1551
Returning Products for Refund
Enable-IT, Inc. offers a generous 45-Day refund on a single Ethernet Extender Kit only, and is
subject to a 15% Restocking Fee. Shipments without a valid or authorized RMA number, or
sent to our corporate Las Vegas address, can be refused and / or billed for additional shipping.
All Rights Reserved © 1997 - 2017 Enable-IT
™
, Inc. Page
!
of
!
46
49
