3. Basic Troubleshooting Guide:
x
ON
ON
ON
ON
ON
ON
ON
x
ON
ON
ON
3 bars
3 bars
3 bars
3 bars
1-3 bars
1-3 bars
1-3 bars
No WI-FI
No LAN
Slow
Good
Average
Poor
None
Connectivity available by WI-FI but NO device is connected
to a LAN port.
Check whether your laptop is connected via Ethernet cable.
Check whether the LAN indicator is steady on or blinking.
Apply step 8,9,10 & follow advice important facts section &
Try to test your connection with one user only.
Check if you can connect via Wi-Fi or LAN.
Apply step 9-10 and check for better spot. Always keep
modem in best spot where 4G coverage & follow advise
important facts section.
Apply step 6, 10: The SIM card is not recognized, the PIN
has not been entered, or the PIN verification failed.
Apply step 8, 9, 10 & follow advise important facts section.
Not connected on Emtel 4G network,
Connected through PPPOE.
Network Mode
WI-FI
LAN
Signal
Strength
Connectivity
Basic Checks
Wi-Fi/WPS indicator
» Steady on: Wi-Fi turned on.
» Blinking: a WPS connection is being set up.
» Off: Wi-Fi turned off.
1
LAN/WAN indicator
» Steady on:
– At least one of the LAN ports is connected to a device.Blinking: data is being transmitted
through a LAN port or the WAN port.
» Off:
– No device is connected to a LAN port.
2
Signal strength indicator
» “On” means that signal strength is available (More bars means better reception)
» “Off” means that there is no reception, Apply Steps 8- 11 and Search for better spot
3
SIM card slot
» SIM card slot: Install a standard SIM card to access 4G data connection
4
External antenna port
»External antenna port: Remove cover and connect external antenna cable
5
Power button
»Power Button: Press and hold for around 3 seconds to put the modem ON or OFF.
7
LAN port
»The LAN port connects your modem to your computer, switch or other LAN device.
10
LAN4/WAN port
» The LAN/WAN port connects your modem to your computer, switch or other LAN device
» Working as a WAN port when connected to an Ethernet port on the wall.
11
USB port
»The USB port connects a USB device or USB printer to your modem. The modem supports USB
devices up to 32 GB. USB devices with power supply requirements may not work properly.
It is recommended to use an external power supply in this case.
12
Telephone port
»The Telephone port connects a telephone set to your modem.
13
Reset button
This button may be used for trouble shooting. Note that pressing this button will erase
all previous settings.
To reset the modem use a sharp pointed object and press and hold for some 3 seconds until …
indicator is blinking. This will restore the modem which will restart automatically.
8
Power port
»The power port connects your adaptor to the power supply.
9
WPS button
»Press and hold for 2 or more seconds until is blinking to active WPS connection
when Wi-Fi is turned on.
6
Network Mode indicator
5
