IM 610179-1, Rev 02
08/25/06
Page 4
EMS Wireless uses every reasonable precaution to ensure that every device meets published
electrical, optical, and mechanical specifications prior to shipment. Customers are asked to
advise their incoming inspection, assembly, and test personnel as to the precautions required in
handling and testing ESD sensitive opto-electronic components. Physical damage to the
external surfaces voids warranty.
These products are covered by the following warranties:
1. General Warranty
EMS Wireless warrants to the original purchaser all standard products sold by EMS Wireless to
be free of defects in material and workmanship for the duration of the warranty period of one (1)
year from date of shipment from EMS Wireless. During the warranty period, EMS Wireless'
obligation, at our option, is limited to repair or replacement of any product that EMS Wireless
proves to be defective. This warranty does not apply to any product, which has been subject to
alteration, abuse, improper installation or application, accident, electrical or environmental over-
tress, negligence in use, storage, transportation or handling.
2. Specific Product Warranty Instructions
All EMS Wireless products are manufactured to high quality standards and are warranted
against defects in workmanship, materials and construction, and to no further extent. Any claim
for repair or replacement of a device found to be defective on incoming inspection by a
customer must be made within 30 days of receipt of the shipment, or within 30 days of discovery
of a defect within the warranty period.
This warranty is the only warranty made by EMS Wireless and is in lieu of all other warranties,
expressed or implied, except as to title, and can be amended only by a written instrument
signed by an officer of EMS Wireless. EMS Wireless customer support representatives are not
authorized to make commitments on warranty returns.
In the event that it is necessary to return any product against the above warranty, the following
procedure shall be followed:
a.
Return authorization shall be received from the EMS Wireless Customer Support prior to
returning any device. Advise EMS Wireless Customer Support of the model, serial number, and
the discrepancy. The device shall then be forwarded to EMS Wireless, transportation prepaid.
Devices returned freight collect or without authorization may not be accepted.
b.
Prior to repair, EMS Wireless Customer Support will advise the customer of EMS
Wireless test results and will advise the customer of any charges for repair (usually for customer
caused problems or out-of-warranty conditions).
If returned devices meet full specifications and do not require repair, or if non-warranty repairs
are not authorized by the customer, the device may be subject to a standard evaluation charge.
Customer approval for the repair and any associated costs will be the authority to begin the
repair at EMS Wireless. Customer approval is also necessary for any removal of certain parts,
such as connectors, which may be necessary for EMS Wire- less testing or repair.
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