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| 8.0

Troubleshooting

8.1.2 Audible Alarm

An audible alarm will sound in conjunction with the visual indicators to indicate a change in UPS operating status. The

audible alarm will sound as described in Table 9.

Table 9: Audible Alarm Descriptions

Condition

Alarm

Battery discharge

Half-second beep every 10 seconds

Low battery

Two half-second beeps every 5 seconds

UPS fault, load on bypass

1-second beep every 4 seconds

UPS fault, no power to load

Continuous

Overload

Half-second beep every half second

Battery replacement

2-second beep every 60 seconds

Battery loss

Continuous

Wiring problem (including line-to-neutral reversal or a loss of proper

grounding for UPS)

Continuous

Bypass reminder

1-second beep every 2 minutes

8.2 Troubleshooting

in the event of an issue with the UPS, refer to Table 10 to determine the cause and solution. if the issue persists, contact

SolaHD Technical Support at (800) 377-4384/(847) 268-6000 or by e-mail at [email protected].
When reporting an issue to Technical Support, please include the UPS model number and serial number. This information

is located on the top panel of the UPS.

Table 10: Troubleshooting

Problem

Cause

Solution

UPS fails to start when the On/Alarm Silence/

Manual Battery Test button is pressed

UPS is short-circuited or overloaded

Ensure the UPS is off. Disconnect all loads and

ensure nothing is lodged in the output recep-

tacles. Ensure loads are not defective or shorted

internally.

Battery indicator is illuminated

UPS is not plugged in

UPS is operating from Battery mode. Ensure UPS

is securely plugged into the wall receptacle.

UPS input protection fuse has blown/opened

UPS is operating from Battery mode. Save data

and close applications. replace UPS input fuse,

then restart the UPS.

mains power is our of tolerance

UPS is operating from Battery mode. Save data

and close applications. Ensure mains supply

voltage is within acceptable limits for the UPS.

UPS has reduced battery time

Batteries are not fully charged

Keep the UPS plugged in continuously for at

least 24 hours to recharge the batteries

UPS is overloaded

Check Load Level indicator and reduce the load

on the UPS

Batteries may not be able to hold a full charge

due to age

replace the batteries. Contact your local dealer,

SolaHD representative or SolaHD Technical

Support for replacement battery packs.

Содержание 783472006120

Страница 1: ...S4K2U 5C Series Industrial On Line UPS 230 V 1000 VA 3000 VA User Manual ...

Страница 2: ...l liability for damages resulting from use of this information or for any errors or omissions The SolaHD and Emerson logos are registered in the U S Patent and Trademark Office All other product or service names are the property of their registered owners 2015 Appleton Group LLC d b a Appleton Group All rights reserved Specifications are subject to change without notice ...

Страница 3: ... 1 3 Appearance Components 10 1 3 1 Front Panel Controls 10 1 3 2 Rear Panel Features 10 1 4 Major Components 12 1 4 1 Surge Protection Device SPD EMI RFI Filters 12 1 4 2 Rectifier Power Factor Correction PFC Circuit 12 1 4 3 Inverter 13 1 4 4 Battery Charger 13 1 4 5 DC DC Converter 13 1 4 6 Battery 13 1 4 7 Dynamic Bypass 13 1 5 Operating Modes 13 1 5 1 Mains VAC Mode 13 1 5 2 Manual Bypass Mod...

Страница 4: ...25 2 6 Connecting Communication Cables 25 2 6 1 Connecting USB Communication Cables 25 2 6 2 Installing the IntelliSlot Card Communication Cables 25 3 0 Control Indicators 26 3 1 Control Buttons 26 3 1 1 On Alarm Silence Manual Battery Test Button 26 3 1 2 Standby Manual Bypass Button 27 3 2 Indicators 27 3 2 1 Battery Level Indicators 27 3 2 2 Load Level Indicators 28 3 2 3 UPS Status Indicators ...

Страница 5: ...own 33 5 3 3 On Battery 34 5 3 4 Low Battery 34 6 0 Battery Cabinet 35 7 0 Maintenance 36 7 1 Replacing the Internal Battery Pack 36 7 1 1 Battery Replacement Procedures 36 7 3 Precautions 38 7 4 Checking UPS Status 38 7 5 Checking UPS Functions 38 8 0 Troubleshooting 39 8 1 UPS Symptoms 39 8 1 1 Indicators 39 8 1 2 Audible Alarm 40 8 2 Troubleshooting 40 9 0 Specifications 42 10 0 Warranty Suppor...

Страница 6: ...rnal battery and the output receptacles of the UPS may carry live voltage even if the UPS is not connected to mains input power Before moving or rewiring this UPS disconnect mains input power and the battery and make sure that the UPS is completely shut down Otherwise the output terminal may carry live voltage presenting an electric shock hazard To ensure human safety and normal UPS operation the ...

Страница 7: ...tibility The S4K2U 5C complies with the limits for a CLASS A DIGITAL DEVICE PURSUANT TO Part 15 of FCC rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation Operating this device in a residential area is likely to cause harmful inte...

Страница 8: ...n followed by important instructions AC input AC output Requests the user to consult the manual Indicates the unit contains a valve regulated lead acid battery Recycle DC voltage Equipment grounding conductor Bonded to ground AC voltage ON Alarm Silence Battery Test OFF Bypass WEEE i PbH2SO4 R ...

Страница 9: ...owing features Intelligent battery management to extend the battery life Operation and display panel with LED for monitoring load percentage and battery capacity independently Flexible network management with MultiLink software Fan fault self inspection and automated diagnostic function Intelligent fan operation automatically changing rotation speed depending on system requirements to decrease pow...

Страница 10: ...tures see Figure 1 The various rack tower models differ largely in the receptacle type Operation and Display Panel Ventilation Slots Figure 1 S4K2U 5C rack tower models front view 1 3 2 Rear Panel Features The rear panel of the S4K2U 5C has these features see Figure 2 USB port Cooling fan Input receptacle Output receptacles Input circuit breaker IntelliSlot port Communication terminal block ...

Страница 11: ...eceptacle External Battery Connector Cooling Fan C13 Output Receptacles IntelliSlot Port USB Port Terminal Block Communication Input Circuit Breaker 3000 VA models C20 Input Receptacle Output Circuit Breakers Cooling Fan C13 Output Receptacles IntelliSlot Port USB Port Terminal Block Communication C19 Output Receptacle Input Circuit Breaker External Battery Connector Figure 2 S4K2U 5C 230 V rack t...

Страница 12: ...nterference EMI and radio frequency interference RFI These features can minimize any surges or interference present in the mains power The filters also prevent surges or interference generated by the UPS from adversely affecting devices connected on the same branch as the UPS 1 4 2 Rectifier Power Factor Correction PFC Circuit In normal operation the S4K2U 5C s rectifier power factor correction PF...

Страница 13: ...U 5C provides an alternate path for mains power to the connected loads in the unlikely event of a UPS malfunc tion Should the S4K2U 5C have an overload overtemperature or UPS failure condition the UPS automatically transfers the connected loads to bypass NOTE The bypass power path does not protect the connected loads from disturbances on the mains 1 5 Operating Modes The UPS operating modes includ...

Страница 14: ... as idle computers and monitors or add optional external battery cabinets CAUTION Turning off the S4K2U 5C while in Battery Mode will result in loss of output power If the UPS is turned off manually it must be manually restarted after mains power returns If the UPS is turned off by a communication signal or because the batteries are depleted it will operate as selected in the configuration program...

Страница 15: ...d sets four pieces total Terminal block communication terminals Warnings Safety Instructions booklet and WEEE recycling sheet ISO 14001 compliance NOTE The S4K2U 5C external battery cabinet shipping package includes one battery cabinet two spacers for tower configuration and one DC power cable 2 3 Preparation for Installation 2 3 1 Installation Environment Install the UPS indoors in a controlled e...

Страница 16: ...r 1 Take out support bases from the accessories see Figure 4 Support Bases Spacers Connectors Figure 4 Support bases 2 If optional external battery cabinets will be connected to the UPS take out the spacers shipped with the battery cabinet 3 Connect the spacers and the support bases as shown in Figure 4 Each S4K2U 5C needs two assembled support bases one in the front and one in the rear 4 Adjust t...

Страница 17: ...c Replace the front metal bezel cover on the S4K2U 5C At this point the UPS operation and display panel has been rotated 90 degrees clockwise which provides upright viewing for users 5 Place the S4K2U 5C and any battery cabinets on the support bases Each S4K2U 5C needs two support assemblies as shown in Figure 7 Operation and Display Panel Rotated for Tower Operation Support Bases Support Bases S4...

Страница 18: ...r members They are interchangeable between left hand or right hand Mounting hardware includes M4 screws and M5 screws 2 Remove inner member of each bracket assembly by extending it to its outermost position depressing the retaining latch and then pulling inner member from bracket assembly see Figure 8 Inner member Bracket assembly Pull out Retaining latch Figure 8 Pulling inner member from each br...

Страница 19: ...assemblies are at the same mounting height on all four rack rails as shown in Figure 10 Rear Member Front Vertical Pole Front Member M5 Screw 4 pcs Slide Figure 10 Installing front member of each bracket assembly 6 Fasten rear member and front member together using four M4 screws and four M4 nuts M4 nuts have been installed on the rear member before delivery per bracket assembly as shown in Figure...

Страница 20: ...lling ears 9 Insert the UPS with inner members attached into the bracket assemblies by inserting the top and bottom edges of the inner members into the top and bottom curved tracks of the front members Slide the UPS into the rack as shown in Figure 14 NOTE The ends of the inner members are tapered to allow the rear of the UPS to be angled upward before insertion if space allows Do not use the fact...

Страница 21: ...ional and local electrical codes The wall receptacle must be grounded SolaHD recom mends installing an upstream circuit breaker of the same series as the S4K2U 5C s input circuit breaker The upstream breaker should be the same or higher capacity than the UPS input circuit breaker The specification of input circuit breaker on the rear panel of UPS is shown in Table 2 Table 2 Input Circuit Breaker S...

Страница 22: ... and connected loads Conduit used alone without a grounding conductor wire is not an acceptable connec tion Size ground protective earth conductors equal to circuit conductors For wiring information please refer to Table 3 Table 3 Overcurrent Protection Wiring Specifications Model VA Input Current Rating Recommended External Overcurrent Protection Recommended Wire 105 C Copper Wire Maximum Wire Ac...

Страница 23: ...le board UPS Figure 15 Removing the receptacle board 2 Take out the box assembly from the accessories and split it into cover box Base 1 and Base 2 as shown in Figure 16 Set the six screws aside for reassembly of the hardwire box Cover Box Base 2 Base 1 Screw 6 pcs Figure 16 Splitting the box assembly 3 Use two rear panel mounting screws to install Base 1 to the UPS rear panel as shown in Figure 1...

Страница 24: ... O Cable placement Figure 19 UPS I O terminal block 6 Use two rear panel mounting screws to install Base 2 to the UPS rear panel as shown in Figure 20 Base 2 Screw 2 pcs Figure 20 Installing Base 2 7 Insert the input and output cables hardware into the slots on Base 2 and Base 1 Hand tighten the securing nuts to Base 2 and Base 1 8 Set the box onto the Base 1 and Base 2 cable hardware assemblies U...

Страница 25: ...ber of external battery cabinets connected to the S4K2U 5C See Table 14 for approximate battery run times 2 6 Connecting Communication Cables Communication cable connection includes USB and option card cables 2 6 1 Connecting USB Communication Cables 1 Take the USB communication cables out of the accessories box 2 Insert one end of the USB communication cable into the USB port on the rear panel of...

Страница 26: ... On Alarm Silence Manual Battery Test Button The On Alarm Silence Manual Battery Test button controls output power to connected load s and has three functions see Table 4 Table 4 Functions of the On Alarm Silence Manual Battery Test Button Function Operation Description On Press the button once for 3 seconds To start the UPS Alarm Silence1 Press the button for at least half a second To silence the...

Страница 27: ...ill be ignored 4 Perform all necessary shutdown procedures on connected loads before turning off the UPS 3 2 Indicators The operation and display panel has seven indicators see Figure 23 The indicators can be divided into two groups according to the applications level indicators and UPS status indicators 3 2 1 Battery Level Indicators The Battery Level indicator is composed of five sets of LED bar...

Страница 28: ...shows the symbols and their meanings Table 6 UPS Status Indicators UPS Status Indicator Icon Color Description Fault indicator Red On if the UPS has detected a fault off if there is no fault AC Input indicator Green On when the mains input power is normal off during mains failure flashing when mains power is outside the specifications Battery indicator Amber On when the battery is supplying power ...

Страница 29: ...Turn on the connected loads 4 Check the status indicators to determine whether the S4K2U 5C is operating normally 5 Check the load level indicators to verify that the connected load does not exceed the UPS s rated capacity The UPS is now providing conditioned power to the load 4 3 Manual Battery Test To initiate a manual battery test press the On Alarm Silence Manual Battery Test button for at lea...

Страница 30: ...ual Bypass button once hold it for about 2 seconds If manual bypass is not available disregard the first step 2 To shut down the UPS press the Standby Manual Bypass button twice within 4 seconds hold the button for about a half a second each time Power to the connected loads is now off 4 6 Disconnecting Input Power from the S4K2U 5C 1 Once the UPS has been shut down as detailed in 4 5 Shut Down th...

Страница 31: ...0 systems Follow the instructions provided with the IntelliSlot card to configure MultiLink the UPS or any additional ancillary product for the S4K2U 5C These instructions are also available at www solahd com 5 1 1 MultiLink MultiLink monitors the UPS continuously and can shut down your computer or server in the event of an extended power failure MultiLink can be configured to shut down the UPS as...

Страница 32: ...e Shutdown Set the Auto Enable output Set the Auto Battery test to 7 14 21 or 28 days Select the number of external battery cabinets connected to the UPS to adjust the remaining run time calculated by software products Select one of multiple output voltages to match various voltages see Table 7 Table 7 Output Voltage Option All Models Factory Default VAC Output Voltage Option VAC 230 200 208 220 2...

Страница 33: ...ending on the settings in the configuration program A current limited source for the optocoupler 12 V DC 50 mA will be available from the UPS The connection to the UPS for remote connection will be via terminal block connector Any Mode Shutdown wiring must conform to all national regional and local wiring regulations WARNING When the Auto Enable output option is selected and the UPS output is disa...

Страница 34: ...wn the S4K2U 5C will still shut down and must remain shut down for 10 seconds Whether the UPS turns back on when the power is restored depends on the auto restart setting 5 3 3 On Battery On Battery signal is a Normally Open NO dry contact When the UPS is supplying output power from the battery this dry contact will be closed 5 3 4 Low Battery Low Battery signal is a Normally Open NO dry contact W...

Страница 35: ...tery cabinet specifications refer to Table 12 For battery run times refer to Table 14 Battery Ports Input Breaker Figure 27 Battery cabinet WARNING Do not contact the battery ports and ground without wearing protective gloves and clothing and taking other precautions against electrical shock The battery loop and AC input are not insulated which may cause a dangerous voltage between the battery por...

Страница 36: ...eplaced by an incorrect type Dispose of used batteries according to local regulations 7 1 1 Battery Replacement Procedures 1 Remove the front metal bezel cover from the UPS 2 Loosen and remove the six screws on the battery door as shown in Figure 28 3 Lay the battery door and screws aside for reassembly Front Metal Bezel Cover Battery Door Figure 28 Removing the front metal bezel cover and battery...

Страница 37: ...sure they are the same type and model If they are the same proceed with Step 7 if they are different stop and contact your local SolaHD representative or SolaHD Technical Support immediately 7 Line up and slide in the new internal battery pack 8 Reconnect the polarized battery connector and receptacle 9 Gently push the battery wire and internal battery pack back into the UPS 10 Reattach the front ...

Страница 38: ...s the Fault Indicator on Is the UPS sounding an alarm Check if the UPS is operating in Bypass Mode Normally the UPS operates in Normal Mode if it is operating in Bypass Mode stop and contact your local SolaHD representative or SolaHD Technical Support Check if the battery is discharging When the mains input is normal the battery should not discharge If the UPS is operating in Battery Mode stop and...

Страница 39: ...very half second A On bypass due to overtemperature condition 1 second beep every 4 seconds B On bypass due to DC bus overvoltage 1 second beep every 4 seconds C On bypass due to DC DC power supply failure 1 second beep every 4 seconds D PFC failure 1 second beep every 4 seconds E On bypass due to inverter failure 1 second beep every 4 seconds A B UPS failure includes dual fan failure single fan f...

Страница 40: ...l number This information is located on the top panel of the UPS Table 10 Troubleshooting Problem Cause Solution UPS fails to start when the On Alarm Silence Manual Battery Test button is pressed UPS is short circuited or overloaded Ensure the UPS is off Disconnect all loads and ensure nothing is lodged in the output recep tacles Ensure loads are not defective or shorted internally Battery indicat...

Страница 41: ...agnostic A and C indica tors are illuminated UPS failed the battery test Replace the batteries Contact your local dealer SolaHD representative or SolaHD Technical Support for replacement battery packs Fault and Bypass indicators and Diagnostic C and E indicator are illuminated UPS shut down by a command from the communication port s UPS has received a signal or command from the attached computer I...

Страница 42: ... Input power receptacle IEC 320 C14 IEC 320 C20 output ac parameters Output receptacles IEC 320 C13 x 6 IEC 320 C13 x 6 IEC 320 C19 x 1 Voltage 200 208 220 230 240 VAC user configurable 3 Frequency 50 Hz or 60 Hz Waveform Sine wave Overload 200 for 2 seconds 150 for 1 minute with transfer to bypass 200 for 2 seconds 150 for 50 seconds with transfer to bypass 200 for 2 seconds 150 for 55 seconds wi...

Страница 43: ...4K2U1000 5C S4K2U2000 5C S4K2U3000 5C dimensions d x w x h Unit 497 x 430 x 85 mm 19 6 x 16 9 x 3 3 in 602 x 430 x 85 mm 23 7 x 16 9 x 3 3 in Shipping 717 x 570 x 262 mm 28 2 x 22 4 x 10 3 in 717 x 570 x 262 mm 28 2 x 22 4 x 10 3 in weight Unit 32 0 kg 70 5 lb 42 4 kg 93 5 lb Shipping 35 0 kg 77 2 lb 46 0 kg 101 4 lb Battery parameters Type Valve regulated non spillable lead acid Qty x V x Rating ...

Страница 44: ...4 222 302 20 166 137 139 30 138 94 95 40 108 66 66 50 92 49 48 60 72 39 41 70 56 34 34 80 48 28 27 90 40 23 23 100 37 20 21 Internal Battery 2 External Battery Cabinets 10 457 426 431 20 333 201 205 30 224 149 150 40 166 124 124 50 151 97 97 60 135 75 76 70 113 61 63 80 103 50 50 90 92 41 45 100 78 38 41 Internal Battery 3 External Battery Cabinets 10 480 451 455 20 442 322 325 30 337 195 196 40 3...

Страница 45: ...acity Model Rating 1000 VA 2000 VA 3000 VA Backup Time in Minutes Internal Battery 5 External Battery Cabinets 10 480 480 480 20 467 438 440 30 447 331 332 40 428 224 225 50 341 189 189 60 320 158 159 70 227 146 147 80 208 133 135 90 189 120 122 100 164 104 106 Internal Battery 6 External Battery Cabinets 10 480 480 480 20 480 450 452 30 458 420 421 40 442 319 319 50 426 217 217 60 341 186 187 70 ...

Страница 46: ...P N A272 213 Rev 6 08 2015 SolaHD 1 800 377 4384 US 1 847 268 6651 International www solahd com ...

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