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Emdeon Vx570 User’s Guide 

 

Chapter 5: Switch to Credit Card 

 

© 2011 Emdeon Business Services LLC. All rights reserved. 

 

 

Page 37

 

This material contains confidential, proprietary information. Unauthorized use or disclosure of the information is strictly prohibited. 

Chapter 5: Switch to Credit Card 

Your Vx570 may contain a third party Credit Card payment program. 

 

To access this program, press the asterisk key (*) to return to the Main Menu. 

 

Press the function key to the right of the Credit Card menu item. 

Operation of the Credit Card program is outside of the scope of this manual.  Contact your Credit Card 

program vendor for details. 

Chapter 6: Program Updates 

Updates to the programs on your terminal will occur automatically. 
When updates are available, the following will occur: 

1.

 

You will run a transaction. 

2.

 

After the transaction transmits, you will see this message on the terminal display: 

 

Do not unplug your terminal or press any keys while this message displays.

 

3.

 

Your transaction response will print. 

4.

 

You will usually receive a message, either on the terminal display or on your printout, from 

Emdeon, describing the nature of the update.   

5.

 

If the message is on the screen, press 

<Scroll Page 

i

 > 

or 

<Scroll Page 

h

 >

 to scroll through 

the message.  When you have finished viewing the message, press 

Large Program Updates 

Your Vx570 device is set to dial in to download large program on an as-needed basis, when triggered by 

the Emdeon data center.  The dial-in will occur after your terminal has been idle for a period of time. 
While the terminal is downloading updates, the terminal will display the message “Automatic Download 

in Progress…Please Wait.”  Dashes, followed by asterisks will advance across the screen as the download 

progresses.   

Updates may take a few minutes (but usually under five minutes).  Pressing a key during the download 

will cancel the download.  This will not harm your terminal, but it is recommended that you allow the 

terminal to continue until the download has been completed. 
When the download has completed, your terminal will restart and return to the Main Menu.  Changes are 

installed when you choose 

Emdeon

 from the Main Menu.   

If you cancel an update in progress, the terminal will dial in for the program update following the next 

idle period. 

Содержание VeriFone Vx570

Страница 1: ...OS VeriFone Vx570 User s Guide 11 15 2011 Pub 61999 Fax on Demand Ordering Information Call 800 760 2804 For these chapters Order Title Page Contents Chapter 1 6995 Chapter 2 6996 Chapter 3 6997 Chapt...

Страница 2: ...he terms of such license agreement This document may not be used except as permitted by such license agreement or changed copied photocopied reproduced translated or reduced to any electronic medium o...

Страница 3: ...ce 9 Keyboard 100 10 Terminal Displays 11 Terminal Main Menu 11 Emdeon Flash Screen 11 Emdeon Welcome Screen 12 Emdeon Menu 12 Terminal Security 12 Chapter 3 Customize Your Terminal Setup 13 Overview...

Страница 4: ...s 2011 Emdeon Business Services LLC All rights reserved Page ii This material contains confidential proprietary information Unauthorized use or disclosure of the information is strictly prohibited Cha...

Страница 5: ...nter affixed to terminal body Roll of thermal printer paper Power pack Power cord Phone cord Welcome letter Installation guide Quick Reference Guide CD containing all user documentation Connect to the...

Страница 6: ...ace the Vx570 where it could easily fall such as near the edge of a desk Insert Paper in the Printer 1 To open the printer press down on the lever located on the side of the terminal to unlatch the pa...

Страница 7: ...terminal that is identified by a telephone icon 2 Connect the other end of the phone line to the phone jack wall outlet 3 Connect the other end of the phone line to the to the phone jack wall outlet 4...

Страница 8: ...f the cable to the terminal 10BaseT outlet as illustrated below Testing the Connection 1 Press the asterisk key until the Terminal Main Menu displays 2 Press F2 to select CommServer 3 If Connected ind...

Страница 9: ...the default Administrator passcode See Chapter 3 Customize Your Terminal Setup beginning on page 13 for instructions Documentation Emdeon provides a suite of documentation to assist you The following...

Страница 10: ...ailable using Emdeon Business Services free Fax on Demand service This service allows you to request documents over a toll free automated telephone call Requested documents are faxed to your fax machi...

Страница 11: ...ould be on an electrical protective device such as a UPS uninterruptible power supply or a surge protection strip Do not plug a Vx570 into a PoE Power over Ethernet switch Refrain from frequently disc...

Страница 12: ...s you have an optional keyboard attachment you will use the numeric keypad in combination with the Alpha key to enter your transaction input data Also each digit on the numeric keypad can be set up as...

Страница 13: ...played on the key For example pressing 2 once jumps to the first item on the list beginning with A pressing 2 again jumps to the first item beginning with B and so on Alpha During data entry converts...

Страница 14: ...ight up one line Scroll Line i i or F8 When a list is displayed moves the highlight down one line F4 F4 Prints a response or message displayed on the terminal screen N A Home When a list is displayed...

Страница 15: ...l be listed on this menu Press F4 to start the Credit Card program Press asterisk from the Emdeon menu to return to the terminal Main Menu Emdeon Flash Screen The Emdeon Logo and customer message flas...

Страница 16: ...ss F4 to run Financial transactions Charity Care Medicaid Predictor and Payment Predictor through your credit source If you are the terminal Administrator press Scroll Page i then F1 to display the Se...

Страница 17: ...ions that prompt for a state The Communications option also on the Setup Menu should not be used except as directed by your Emdeon Business Services representative Manage Users Your Emdeon Vx570 termi...

Страница 18: ...e begins from the Emdeon idle state If the main menu or screen saver is displayed see Terminal Displays on page 11 1 WELCOME TO EMDEON SWIPE CARD OR PRESS ANY KEY Press any key except 3 2 MM DD YY HH...

Страница 19: ...u type 5 Setup Manage Users Manage Providers i Communications Press F2 to select Manage Users 6 Manage Users Add User Remove User Change Passcode Press F4 to select Change Passcode 7 Change Passcode E...

Страница 20: ...press again type the provider s provider ID then press Provider ID Error Messages You may receive a terminal error message when adding or editing providers on the QuickCode list or when selecting a pr...

Страница 21: ...EON SWIPE CARD OR PRESS ANY KEY Press any key except 3 2 MM DD YY HH MM Medical Address Verify Financial Press Scroll Page i to page down 3 h Setup Press F1 to select Setup 4 Config Enter Admin PassCo...

Страница 22: ...cedure begins from the Emdeon idle state If the main menu or screen saver is displayed see Terminal Displays on page 11 1 WELCOME TO EMDEON SWIPE CARD OR PRESS ANY KEY Press any key except 3 2 MM DD Y...

Страница 23: ...Hot Keys 7 SELECT HOTKEY 1 UNASSIGNED 2 UNASSIGNED 3 UNASSIGNED 4 UNASSIGNED 5 UNASSIGNED i 6 UNASSIGNED The first six existing hotkey assignments display Highlight the listing for the key to which yo...

Страница 24: ...s procedure begins from the Emdeon idle state If the main menu or screen saver is displayed see Terminal Displays on page 11 1 WELCOME TO EMDEON SWIPE CARD OR PRESS ANY KEY Press any key except 3 2 MM...

Страница 25: ...to select Setup 4 Config Enter Admin Passcode Enter your Administrator passcode and press Your password will display as asterisks as you type 5 Setup Manage Users Manage Providers i Communications Pr...

Страница 26: ...tup Press F1 to select Setup 4 Config Enter Admin Passcode Enter your Administrator passcode and press Your password will display as asterisks as you type 5 Setup Manage Users Manage Providers i Commu...

Страница 27: ...ou can set a default state that will display in response to the State prompt The user can then just press to accept the state or can type a new state if necessary To change the default state Step Term...

Страница 28: ...tep Terminal Display Action 9 SETUP Prev DEFAULT STATE Next Edit New Exit Type the two letter postal code for the desired default state see table below and press Use the Alpha key to convert numbers t...

Страница 29: ...SAS KS KENTUCKY KY LOUISIANA LA MAINE ME MARSHALL ISLANDS MH MARYLAND MD MASSACHUSETTS MA MICHIGAN MI MINNESOTA MN MISSISSIPPI MS MISSOURI MO MONTANA MT NEBRASKA NE NEVADA NV NEW HAMPSHIRE NH NEW JERS...

Страница 30: ...played see Terminal Displays on page 11 1 WELCOME TO EMDEON SWIPE CARD OR PRESS ANY KEY Press any key except 3 2 MM DD YY HH MM Medical Address Verify i Financial Press Scroll Page i to page down 3 h...

Страница 31: ...ty Log Security Log 11 15 06 11 59 36 Date Time Event 09 19 2006 12 49 User 1234 Invalid Logon 10 31 2006 15 48 User Admn Invalid Logon 11 15 2006 09 15 User 3213 Invalid Logon Provider List Provider...

Страница 32: ...tup 2011 Emdeon Business Services LLC All rights reserved Page 28 This material contains confidential proprietary information Unauthorized use or disclosure of the information is strictly prohibited U...

Страница 33: ...ation on page 5 for instructions on obtaining copies of Transaction Guides Step Terminal Display Action You will start from one of these screens 1 Emdeon If the Logo screen is displayed press any key...

Страница 34: ...h SSN Name Name Date of Birth Note search types vary per payer Press Scroll Line i or Scroll Line h to highlight the search type you wish to use Press Follow the prompts to enter data 12 Aetna Please...

Страница 35: ...creen is displayed press any key except Scroll Line i The Main Menu displays see below 2 11 17 06 13 30 CommServer Emdeon If the Main Menu is displayed press F3 to select Emdeon The Welcome screen dis...

Страница 36: ...ll Line i or Scroll Line h to scroll line by line To move to the first payer beginning with a specific letter press the number key which displays the letter Press one two or three times depending on t...

Страница 37: ...s the Alpha key once twice three or four times until the desired character displays Use the following chart as a quick reference to entering letters Key Alpha x 1 Alpha x 2 Alpha x 3 Alpha x 4 1 Q Z 2...

Страница 38: ...is invalid for example you entered the wrong number of characters or you tried to skip a prompt for required data the terminal will beep and display a message below your input line indicating the nat...

Страница 39: ...vider ID 123456789 Member ID 87654321 Begin DOS 11 15 06 End DOS 11 15 06 ABC Insurance Eligibility Submit ID Time Benefit Ind Medicare Ind Other Payer Ind Information Source Primary ID 12345 Name ABC...

Страница 40: ...1 Emdeon Business Services LLC All rights reserved Page 36 This material contains confidential proprietary information Unauthorized use or disclosure of the information is strictly prohibited 05 05 20...

Страница 41: ...message either on the terminal display or on your printout from Emdeon describing the nature of the update 5 If the message is on the screen press Scroll Page i or Scroll Page h to scroll through the...

Страница 42: ...Rules None of the stored provider IDs are valid for the current transaction for example this payer requires a nine character provider ID and there are no nine character provider IDs in your Provider...

Страница 43: ...provider of revenue and payment cycle solutions that connect payers providers and patients to improve the healthcare business processes To learn more about our company our services and our commitment...

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