
Error Messages
INSTALLATION GUIDE
23
Troubleshooting
Your device has not been registered or
licence to use the Desk sign has expired.
Please contact Embrava support to get your
device registered.
Your device is cannot communicate with
the Embrava DMS servers. Please ensure
your device is connected to a network with
outbound access to port 443 and 8883.
Or, “Cannot load config from Embrava DMS”
means that the device has not been assigned
to a workspace in either the 3
rd
party booking
system or within the Embrava DMS Portal.
Contact Embrava support to assist with
mapping your device to a workspace.