EluneVision Elara NanoEdge, Руководство пользователя

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25
TROUBLESHOOTING
1.
I am missing parts from my packaging.
Solution : The Fiber Plastic Rods may be stored inside the roll of Screen
Fabric. Check if your missing parts are already pre-installed onto the
screen. If you still have parts missing, contact customer support.
2. My screen fabric is damaged when I open the package.
Solution : In case of damaged or defective product, please contact your
vendor or customer support right away.
3.
It is very difficult to pull the springs.
Solution : Make sure you are using the correct methods. Seek assistance if
needed, careless operation may risk damaging the screen.
4. I see the sleeve of the fabric shown over the Velvet Cover of the screen
after I fully assembled it.
Solution : The Velvet Covers have to be dismounted and then repeat steps
4-6 (Assembly - Fabric Screen). Make sure the screen fabric is not shifted,
and the evenly distribute the fabric across the frame. Inspect the screen
fabric before installing the Velvet Covers.
5. I see wrinkles and lines on the screen projection surface.
Solution : If you just installed this screen, and you see lines or wrinkles on
the screen surface, do not panic! The screen material is a flexible pro -
jection material and depending on how the screen material is handled or
installed, the screen may have wrinkles. With proper adjustments they will
disappear.
Check the tension of the screen material, and smooth out the material
evenly along the side of the Plastic Rod holding the screen. Go through
step 5g and make sure there is sufficient tension on the screen. If done
properly, you should have very few to no wrinkles on the screen. Consider
leaving your screen in a warm environment for up to few weeks which
will allow the fabric to relax and flatten itself overtime. Install the screen
on the wall properly before doing so; do not lean the screen against other
objects or leaving it on the ground. If you still have wrinkles over a few
weeks or if you have any concerns, consider contact customer support.
26
TROUBLESHOOTING
6.
The corners of the screen material are wrinkled.
Solution : This is a common user error when the frame is jammed against
the material when installing on the ground. You can easily eliminate the
wrinkles by using the flaps at each corners of the screen material. Go back
to steps 5h and 5i, take out the outer frame, then tension the corners. You
do not need a lot of tension to make the corners flat. Lift the screen from
the ground and put the outer frame onto the screen. Make sure to give the
outer frame enough clearance off the ground until it is in place.
7.
The Velcro at the corners of the fabric is too thick, I could put on and
close the screen’s outer frame.
Solution : Go back to step 5i and consider cutting the Velcro shorter. If you
still have difficulty putting the frame on, consider trimming the flaps of
material at the corners thinner.