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Troubleshooting
If you have a problem or questions about this product, please read this troubleshooting guide
first. If the problem still exists, consult the dealer from whom you purchased this product.
Communication between the clicker and the wireless adapter is unstable
Is third-party wireless device or
software installed?
If third-party wireless device or software is operating, it may
conflict with the operations of the clicker.
Do not operate third-party wireless device or software while
using the clicker.
Are the clicker and the wireless
adapter in proper condition?
Communication may become unstable if there is an
obstruction between the clicker and the wireless adapter.
Also, due to the inherent characteristics of wireless
communication, the installation angle of both devices may
affect the stability of the communication.
Remove the obstruction or change the installation location.
When holding the clicker, do not cover the upper part of it with
your hand.
Is a wireless device or electronic
equipment being used nearby?
Wireless devices or electronic equipments may interfere with
the communication between the clicker and the wireless
adapter. Refer to
〈
Wireless setting for the clicker
〉
and then perform the wireless settings.
If this does not improve the situation, stop using the wireless
device or electronic equipment, or move to a location with no
interference.
When using the clickers, keep at least 20cm distance
between the clickers.
Cannot use SRS / SRS icon is not displayed
Is a proper wireless adapter used?
Make sure to use the wireless adapter supplied with SRS. Do
not use a wireless adapter supplied with the Pen Tablet.
Is the wireless setting between the
clicker and the wireless adapter
completed?
Wireless setting between the clicker and the wireless adapter
needs to be set before you use a newly purchased clicker
first.
Refer to
〈
Wireless setting for the clicker
〉
for the wireless
setting.
Cannot use Pen Tablet
Is the Pen Tablet which is not
compatible with SRS used?
When the firmware upgrade of your Pen Tablet is needed,
consult with the dealer from whom you have purchased the
Pen Tablet.
Is the wireless setting between the
Pen Tablet and the wireless adapter
completed?
Wireless setting between your Pen Tablet and the wireless
adapter supplied with SRS needs to be set before you use
your Pen Tablet with SRS.
Refer to User’s Guide of ELMO Wireless Slate/ Tablet for the
wireless setting.