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On/Off Plug-In Switch Advanced User Manual
Troubleshooting
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Q Help! My On/Off Plug-In Switch paired successfully, but my con-
troller can’t see it anymore after I installed it!
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A The Z-Wave signal is probably weak in that area of your home. Remember that the
120' - 150' range doesn’t take into account walls, furniture, and other obstacles.
To boost your Z-Wave network coverage, add a few non-battery powered Z-Wave
devices between the controller and the furthest device, like the Dome On/Off Plug
or Water Main Shut-Off. You can even purchase dedicated Z-Wave extenders from
3rd party manufacturers.
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Q There’s so many words in this manual I don’t understand. How can
I learn more about Z-Wave?
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A Remember you don’t have to understand everything in this manual to start
automating your home. Our Quick-Start Guides have all you need to start using
any device. For more thorough information about Z-Wave home automation, visit
www.domeha.com/support.
:
Q I’ve tried multiple times, but I can’t include the On/Off Plug-In Switch
in my system.
:
A Make sure your device is getting power. Then, follow the procedure to Factory
Reset on Page 8 and try going through the inclusion process again. If you are still
having issues, please visit www.domeha.com/support
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Q All of a sudden, my On/Off Plug-In Switch is offline.
:
A Make sure your device is getting power. If powered, make sure you still have
Z-Wave network coverage. If you are still having issues, visit www.domeha.com/
support.
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Q A red LED is blinking and my device turned off by itself.
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A There was too much current flowing through the On/Off Plug-In Switch and it was
shut off as a precautionary measure. After you make sure the current is back
to normal, just push the BUTTON once and your device should start working like
before.
Troubleshooting
