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Appendix 5 - Troubleshooting
© 2017 Elektron Technology
12. 3
Chin Rest
If the chin rest w ill not respond to the buttons, then exit the Henson softw are
and turn the pow er to the Henson 9000 off and on again using the rear
mounted pow er sw itch. Open the Henson softw are again and check the chin
rest operation.
If the chin rest is still not w orking then contact the service agent.
If the chin rest does not stop w hen releasing the on-screen button w hen using
a touch screen, check the settings of the touch screen to ensure they are
replicating a mouse.
Some touch screens have a setting w here the normal mouse button clicks are
not replicated by presses on the screen. Try operating the on-screen buttons
using a left click from a physical mouse instead of the touch screen and if it
w orks, then the touch screen settings need changing.
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