17
www.electrolux.com
Troubleshooting
Problem
Error
Code
Cause
Solution
The display is blank. -
The battery is empty.
Charge the battery.
The robot does not
start.
The Dust container is
not present or properly
closed.
Place the Dust container in the robot, properly
close the lid.
(x3)
The robot is lifted.
Place the robot on the floor before starting.
The robot does
not move/clean
properly.
E:10 The bumper is stuck
Please make sure the bumper can move properly
and remove any debris that might block it.
E:11 Right wheel is stuck
Check that all parts turn freely.
Clean and remove entangled
threads from parts if needed.
Replace Brush roll or Side brush if damaged.
Check ”Maintenance” page 14.
E:12 Left wheel is stuck
E:13 Brush roll is stuck
E:14 Side brush is stuck
E:15 The robot is stuck or
unable to navigate.
Lift and place the robot where it can move
freely.
Check ”Tips on how to get the best results”
page 9.
E:16 The 3D Vision System is
blocked or dusty.
Clean the 3D Vision System and make
sure nothing is blocking the sight.
Check
”Maintenance” page 14.
The Dust container is full
or blocked.
Empty and/or clean the Dust Container.
Check
”Emptying the Dust container” page 12.
E:17
The robot is operating
on a surface which is too
slippery.
Move the robot and charger to a new location
and start again.
No charge
indication
-
The power cord and
adapter is not properly
assembled, and/or
connected to the mains.
Connect the adapter connector to the Charging
base. Connect the power cable to the mains.
Make sure the Charging plates on the robot and
the Charging base are connected.
Check that the plug and cable are not damaged.
The Charging plates
on the robot and the
Charging base are not
connected.
The batteries runs
empty fast
-
The batteries life has
expired.
Change the 2 battery packs.
Check “Changing the batteries” page 15.
