22 troubleshooting
electrolux side by side refrigeration
Troubleshooting
If you think something may be wrong with your refrigerator,
you can carry out some easy checks before calling for
service. You may locate the problem, sparing yourself any
inconvenience and saving time and money.
problem
solution
When your appliance
is not operating
• Check that the power cord is plugged
into the power outlet properly and that the
outlet is switched ‘ON’.
• Try running another appliance from the
power outlet. If no power is coming from
the outlet you may have blown a fuse
or tripped a circuit of your household
power supply.
• Try adjusting the temperature control to
a slightly “colder” position.
• It is normal for the freezer fan NOT to
operate during the automatic defrost
cycle, or for a short time after the
appliance is switched on.
When there is
refrigerator/freezer
noise
Modern refrigerators/freezers with
increased storage capacity use high
speed compressors. These can provide a
seemingly high level of sound which is quite
normal. Normal operational sounds include:
• Occasional gurgling, similar to water
boiling.
• Air flow noise (air circulates because of a
small fan).
• A popping noise heard during automatic
defrost.
• A clicking noise heard just before
the compressor starts (this is merely
the automatic switching action of
the temperature control, turning the
compressor on or off).
Other strange sounds may mean that
you need to check and take action.
For example, noises may mean that:
• The cabinet is not level.
• The floor is uneven or weak.
• Bottles are badly placed and rattling.
• There are vibrations from an object on top
of or behind or beside the refrigerator.
• The back of the refrigerator cabinet is
touching the wall.
Remember it is quite normal for noise to
seem louder just after the refrigerator starts
operating.
If there are odours
inside the appliance
• The interior may need cleaning.
• Some foods produce odours.
• Some containers and wrapping can
cause odours.
• Ask yourself if the odour started about
the same time you started storing
something unusual.
problem
solution
When the motor
seems to run more
than expected
Your new appliance provides you with large
capacities in both the refrigerator section
and the separate freezer. It is normal for the
motor to operate frequently. However, to
keep operation to a minimum, check the
following:
• Are doors kept open too long or too often?
• Are controls set too cold? See “Controlling
temperature” (refer page 5).
• Have large amounts of warm food just
recently been stored? Summer, festive
seasons and holidays usually mean a lot
more work for your appliance.
• If the day is hot or the room is very warm,
the appliance will need to run more than
normal.
• The appliance will run more that normal
just after you install it or when it has been
turned off for a long time.
If the temperature
in the refrigerator
is too warm
• Check that the appliance has enough
clearance at the sides, back and top.
Refer to the installation Instructions at
the front of this booklet.
• Refer to “Controlling the temperature”
(refer page 5).
• You may have kept the door open too
long or too frequently.
• Food containers or packaging may be
holding a door open.
If the temperature
in the refrigerator
is too cold
• Refer to “Controlling the temperature”
(refer page 5).
• Increase the temperature to avoid high
energy consumption.
If heavy frosting
occurs in the freezer
Make sure you fully close the freezer and
fridge doors. If the doors are left partly
open a heavy frost will coat the inside of the
freezer. If a frost develops, remove it. Take
care to properly close the doors and the
frost will not reoccur.
If water drips on
the floor
The defrost water tray, (located at the back
or underneath of the cabinet), may not be
properly positioned, or the drain tube may
not be properly positioned to direct water
into this tray. You may need to pull the
refrigerator away from the wall to check
the tray and tube.
Fridge does not exit
vacation mode
Turn appliance off at the powerpoint. Leave
off for five (5) minutes for the memory to
clear, then turn back on.
if your electronic
display does not
respond.
If no buttons have been pressed for approx.
60 seconds there may be a delay of up to
2 seconds before the display reacts. This is
normal and is to prevent accidental changes
to the settings.
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