electrolux side by side refrigeration
troubleshooting 23
Troubleshooting
Ice maker problem checklist
problem
possible causes
solution
automatic ice-maker
The ice maker is not
making any ice
• Ice maker is in the OFF position.
• See Ice maker section in user manual: turn switch to
ON position.
• Water tap is turned off.
• Turn on the water tap.
• The freezer is not cold enough.
• See the Problem section: ‘If the temperature in the
refrigerator is too warm’.
• The water dispenser may not be dispensing water.
• If it isn’t, the ice & water filter cartridge may be clogged
or restricted by foreign material, and will need to
be replaced.
• Filter may be blocked.
• Check and/or change filter.
The ice-maker is not
making enough ice
• The ice maker is producing less ice than you expect.
• The ice maker should produce approximately
2-3 kilograms of ice every 24 hours.
• The freezer is not cold enough.
• See section ‘Controlling temperatures’.
• Household water tap is not open.
• Open the household water tap.
• The water dispenser is dispensing slower than normal.
• Replace the water filter cartridge.
Ice cubes are hollow
or smaller than normal
• Restricted water flow to the ice maker.
• Water pressure may be too low.
• Replace the filter cartridge, as the water filter cartridge
may be clogged.
• Check water supply hose for kinks.
• Check water pressure meets minimum and maximum
requirement (see install instructions).
The ice has a bad
odour and taste
• The ice has picked up odour or flavour from strongly
flavoured food stored in the refrigerator or freezer.
• Cover foods tightly. Discard stale ice. The ice maker will
produce a fresh supply.
• Change ice monthly.
• The water running into the ice maker has poor taste
or colour.
• Add a filter to water supply line. Consult a water
purifying company.
• Ice not used frequently enough.
• Discard stale ice monthly.
ice dispenser
The dispenser will not
dispense ice
• The ice storage container is empty.
• Refer ‘the ice maker is not making any ice’ section above.
• The first supply of ice may take upto 4 hours after
power up, try the dispenser after ice is made.
• The wire signal arm is either held or jammed.
• Remove jam or free arm.
The ice dispenser
is jammed
• Ice has melted and frozen around the auger due to
infrequent use, temperature fluctuations, and/or
power outages.
• Remove the ice container and empty it’s contents.
Clean and dry the container and replace to its proper
position. When new ice is made, the dispenser
should operate.
• Ice cubes are jammed between the ice maker and
back of ice container.
• Remove ice cubes that are jamming dispenser.
• Ice cubes are frozen together.
• Use the dispenser often so that cubes do not
freeze together.
• Discard ice monthly.
• Ice cubes are hollow or smaller than normal.
• The water filter cartridge could be clogged.
Cartridge may need replacing.
If you still require service
If you have a problem, and the problem persists after you
have made the checks mentioned above, contact your
nearest Electrolux approved Service Centre or dealer from
whom you bought the refrigerator. Be ready to quote the
model number and 8-digit serial number, which is stated
on the label inside the refrigerator compartment.
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