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TROUBLESHOOTING CONTENT STORE ISSUES
Troubleshooting Contents Issues
If you experience any of the problems below while using the product, please
check the following:
I cannot see any content in HOME.
You may not be able to see the content if the service country setting has been
changed. Change to the service country you are going to use the service from in
Press > > General > Location > Services Country.
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If you cannot see some apps, it may be because you deleted them.
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Please reinstall the appropriate app.
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If the app is deleted, you can download the app at Content Store and
re-install it. Go to Content Store to find and install the app you want.
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The content offerings are subject to change or interruption by the
service provider.
TROUBLESHOOTING INTERNET BROWSER ISSUES
Troubleshooting internet browser Issues
If you experience any of the problems below while using the product, please
check the following:
Some parts of a particular website are not visible when I am using the Internet.
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The Web Browser supports only HTML5 media and not Flash Plug-in.
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The Web Browser does not support plug-in installation.
You cannot save attachments or images.
If the Use Block Ads feature is turned on, the area on the website that appears to
show an ad will appear blank. If some content on the website is hidden and
invisible, try setting Menu icons > Settings
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Use Block Ads to Off in Web Browser. Sponsored AD on the new tab
page will be displayed even if you set the Use Block Ads feature to Off.
The Internet browser automatically shuts down when I visit a website.
The Internet browser may be forced to shut down if the available memory size is
not sufficient to accommodate the image information for a website.
When watching a video in Web Browser, the video is forced off.
You may be able to fix this by setting Menu icons Settings >
Adaptive Streaming using JavaScript to Off in Web Browser. The setting is not
applied to tabs that were open before the change, and is only applied to tabs
opened after the change.
TROUBLESHOOTING (Cont.)
