39
4 Maintenance
problem
possible causes
solutions
the drive emits an audible
signal and stops in a middle
position.
the free movement of the folding shutter is
obstructed (obstacle, jammed, movement of
the roller in the sliding guide, bad alignment
of the drive, the rotating arms or the sliding
guides, etc.).
Make sure that the folding shutter can
move freely.
one sash is closed, the
other open.
Force effects have been detected on the
different sashes and the drive has assumed a
position that is safe for the drive and the folding
shutter.
Give the command to open. no other
command will be accepted until the fold-
ing shutter has been returned to a fully
open position.
Error codes on the user interface of the drive
Designation
Display
cause
solutions
error 00:
no error
e 0
no error
–
error 01:
current measure-
ment
e 1
error in internal current measurement.
as a result of this defect, the motor is blocked.
to reset the unit to its normal state, the
power supply must be interrupted for
>10 sec.
then restore the power supply and start a
self-learning process.
error 02:
Motor
e 2
Drive current of the multiphase motor error
(motor, motor control, position sensor,...).
error 03:
synchronisation
of the sashes
e 3
an overstress slows down one sash (e.g. due
to wind) and reduces the offset between both
sashes.
error 04: rotation
speed
e 4
rotation speed is over/ or underrun. internal
error, there is a risk of excessive speed.
error 05:
self-learning
process
e 5
Due to an error, the position monitoring of the
sashes is no longer defined.
performing a self-learning process is
necessary to determine the end positions
again.
error 06:
closing move-
ment prohibited
e 6
after using the user interface or after several
obstacle detections, the motor can cause a
complete opening.
perform a complete opening until the end
positions are reached.
error 07:
simultaneous
overload
e 7
there was a simultaneous overload of both mo-
tors. in order to protect your system, the motor
automatically performs a relief run.
please allow the motor to perform its
unloading travel completely.
