eero eero 6, Руководство пользователя

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EERO FOR SERVICE PROVIDERS
CONFIDENTIAL
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Device dropping from network
If a device is dropping from a network, it’s important to understand the environment that the
device is being used in. Follow the steps below to isolate and diagnose the issue.
1. Gather information on how the device is connected and ensure that the environment is
good
a. How far away is the customer from the closest eero?
b. Are there a lot of electronic devices causing possible interference?
c. Is the issue with one device or multiple devices?(Set an IP reservation (if wireless) -
App -> Settings -> Advanced -> Reservations and Port forwarding.
2. Toggle WiFi On / Off
3. Forget the network on the connected device and reconnect
4. Set an IP reservation (if wireless)
a. App > Settings > Advanced > Reservations and Port forwarding
5. Check the ethernet cable and ethernet ports (if wired).
a. Attempt connecting the device to another ethernet port on the eero
b. If a switch is present, try hardwiring directly to the eero
6. If the devices connected, monitor performance and follow-up as needed. If the device
is unable to connect or stay connected, contact manufacturer
Troubleshooting Steps