eero eero 6, Руководство пользователя

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EERO FOR SERVICE PROVIDERS
CONFIDENTIAL
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Slow speed on a connected device
Before you begin troubleshooting connected device performance, make sure to check the
WAN speeds of the network. If it’s lower than the expected see, troubleshoot slow speeds on
the network level in the previous slide.
1. Confirm that the device is connecting to the closest eero while testing.
a. See the relevant help center article here
b. You can also view this in RNM on the Topology Viewer page
2. Ensure "Optimize for Conferencing and Gaming" (eero Labs) is disabled before
performing speed tests.
3. Use at least two 3rd party speed test servers (fast.com and speedtest.net are good
options)
4. Test with at least two different devices.
a. If you’ve isolated the issue to one device, you may need to refer the customer to
that device manufacturer
5. Try to wire the device to the Gateway eero (explain Theoretical Wi-Fi speeds if
needed).
a. If the device obtains proper speed wired directly into an eero, the device could be
experiencing issue with it’s WiFi card. Verify again that other devices are getting
expected speeds and refer to manufacturer of the device.
Troubleshooting Steps