eero eero 6, Руководство пользователя

Страница: 15 / 33

EERO FOR SERVICE PROVIDERS
CONFIDENTIAL
15
Network Offline
If all eeros are offline, it’s important to ensure that the network has a working upstream WAN
connection.
1. Power cycle the modem and the Gateway
a. Pro tip: Turn off power to both the modem and Gateway eero while keeping them
connected via ethernet. After two full minutes, power on the modem first, and once
it’s online, power on the Gateway eero.
2. Test to see if the network comes online.
a. If not, check the customer’s topology. Are there any routers or switches upstream of
the eero? If so, try bypassing them if possible.
3. Soft reset the Gateway eero by holding the reset button for 7 seconds, or until the LED
flashes yellow.
4. Swap a leaf node eero with the Gateway eero.
a. If this is successful, make sure all eeros come online to rule out a faulty eero.
5. Hard reset the Gateway eero by holding the reset button for 20 seconds, or until the
LED flashes red.
a. IMPORTANT: This should be used as a final troubleshooting step. Hard resetting the
gateway will delete the customers network and requires it to be re-setup.
Troubleshooting Steps