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Troubleshooting
Software Crash on Start-up
On instrument start-up, if the software fails to load or displays an error message, attempt to resolve
the issue by restarting the instrument.
If the same error occurs, it is possible to rebuild the software by pressing and holding the power
button for 15 seconds.
If a software rebuild does not resolve the problem, it is possible to reinstall a fresh version of the
PACE™ software from the PACE™ Software Factory Default USB.
Turn off the PACE™ instrument and insert the USB stick before powering the instrument again.
A window should display and guide you through the reinstall process.
High Temperature Warning
If the operating temperature of the instrument gets too hot a waning message will display informing
the operator that the instrument will auto-shutdown in 1 minute. It is recommended the user stops
scanning and save the data before the auto-shutdown. Steps should be taken to cool down the
instrument.
While it is possible to use the instrument while it is charging, this is not recommended as it is highly
likely to make the instrument too hot and induce a high temperature warning.
Low Battery Warning
If the battery level of the instrument reaches 5% a warning message will display informing the
operator that the instrument will auto-shutdown in 1 minute. It is recommended the user stops
scanning and save the data before the auto-shutdown. The instrument should be placed on charge
before any further inspections are to be carried out.
For more troubleshooting please consult the User Manual or contact the manufacturer.
Troubleshooting
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