14
Your name, address, phone number, bike serial number (located on underside of crank) and date of
purchase .
Terms and conditions
1.
We offer a 12 month return to base warranty on all components, 2 years on motor and
controller
2.
The period of assurance shall commence from the day delivery was made to the retail
customer, or from the day the retail customer collected the bike from the retailer.
3.
Battery capacity loss of more than 30% 24 months
Exceptions to Limited Warranties
Your Edbike bike may not be covered by our warranty for any of the following reasons:
1.
Damage resulting from misuse, not maintaining the bike or not following the guidelines within
our user guide or using the bike for any kind of competitive sport.
2.
Accidental or deliberate damage, water damage from components being submerged in water
3.
Damage due to private repair or alteration by user or unauthorised service centre.
4.
Failure to produce invoice or proof of purchase.
5.
Parts and components worn in normal use, eg: brake pad wear dependant on use
6.
Motor or rim damage due to loose spokes
4.1
Battery maintenance and user responsibilities
4.1.1 Your Edbike bike is equipped with a powerful, high quality lithium ion battery. Lithium ion is
recognised as being the very best type of battery for electric bicycle use.
