C3A, C6A, C6A HDVideoColposcope User Manual Troubleshooting
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Appendix 2 Troubleshooting
A2.1 No Access to Video Colposcope Software and Error
Reporting
Phenomenon
Possible Cause
Solution
Unsuccessful
connection to the
database.
Start too many tasks
when starting the
device or start the
software before the
database is running.
Restart the software.
Database service does
not start.
1. Open the database installation directory.
Eg. Open
D:\Cx\Cx_Database\data
and
delete
postmaster.pid
.
2. Click
Start > Control Panel >
Administrative Tools
>
Services
and
enable
postgresql-8.3
.
A2.2 Access to Video Colposcope Software with Error Reporting
Phenomenon
Possible Cause
Solution
Video module
initialization fails.
The video driver breaks
down.
Restart the computer.
The video capture card is
faulty.
Check the video capture card.
The USB&DC cable (or
USB cable) is loose.
Fasten the cable.
The driver of the video
capture card has not been
installed.
1. Connect the camera to the computer
and switch on the camera.
2. C3A, C6A: Open the software
installation package and find the
usbdriver\USBCard
directory. If the
32-bit operating system is used, open
the
X32
folder, right-click
installUSBCard.bat
and choose
Run
as administrator
. If the 64-bit