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H
DCVI Standalone DVR User’s Manual
236
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Camera quality is too low. Lens is dirty. Camera is installed against the light.
Camera aperture setup is not correct.
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HDD capacity is not enough.
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HDD is damaged.
22. Can not playback the downloaded file.
There are following possibilities:

There is no media player.

No DXB8.1 or higher graphic acceleration software.

There is no DivX503Bundle.exe control when you play the file transformed to AVI
via media player.

No DivX503Bundle.exe or ffdshow-2004 1012 .exe in Windows XP OS.
23. Forgot local menu operation password or network password
Please contact your local service engineer or our sales person for help. We can guide you
to solve this problem.
24. When I login via HTTPS, a dialogue says the certificate for this website is for
other address.
Please follow chapter 5.8.2.16.1 to create server certificate.
25. When I login via HTTPS, a dialogue says the certificate is not trusted.
Please follow chapter 5.8.2.16.2 to download root certificate.
26. When I login via HTTPS, a dialogue says the certificate has expired or is not
valid yet.
Please make sure your PC time is the same as the device time.
27. I connect the general analog camera to the device, there is no video output.
There are following possibilities:

Check camera power supplying, data cable connection and etc.

This series device does not support the analog camera of all brands. Please
make sure the device supports general standard definition analog camera.
28. I connect the standard definition analog camera or the HDCVI camera to the
device, there is no video output.
There are following possibilities:

Check camera power supplying, or camera data cable connection.

For the product supports analog standard definition camera/HD camera, you
need to go to the main menu->Setting->Camera->Channel type to select
corresponding channel type and then restart the DVR.
29. I can not connect to the IP channel.