t
roubLeSHootinG
and
faQ
S
Unit will not turn on.
Make sure the power washer is in the “OFF” position. Plug in the electrical cord to a
grounded 120 volt outlet (no electrical extension cord should be used). If the electrical
cord will not plug into your outlet, your electrical outlet is not properly grounded and
should not be used. Use another electrical outlet. Press the reset button on GFCI power
box. If the color of green is not visible in the little window on the GFCI, unplug and plug
in again. Press reset, and look for the green color in the window, this should remain green
in color. If the color is staying green, turn the power switch on the power washer to “ON”.
Squeeze the trigger on the spray gun and try again.
If this did not correct the problem, try plugging into another electrical outlet and repeat
the above procedure. If it is still not working, call Customer Service at 1-800-673-1558.
The high pressure (HP)
hose will not connect /
stay connected to the
spray gun. Is this a spray
gun problem?
In most cases, the spray gun is not the problem. The problem is the rubber sleeve
covering the fitting at the end of the high pressure hose. It has likely slipped up toward
the metal tip. The fix: wiggle, twist and/or pull the rubber sleeve down until the entire
tip is visible plus an 1/8” of the metal fitting below the tip. Now try to insert the hose
tip into the spray gun. It should “click” into place and will not come out until the hose is
released by pushing in the lever on the underside of the gun. You may cut away the end
of the sleeve with a sharp knife if unable to move the sleeve down. Be careful not to cut
or puncture the hose.
The unit is running but
there is not water flow.
Check the water source. Unclog the nozzle on the lance. (See nozzle cleaning instructions
under “Cleaning nozzles”.) Or take off the lance and just spray out of the spray gun. This
will indicate if the problem is with the lance.
Why is water leaking
where the high pressure
hose connects to the
spray gun?
Make sure there is an o-ring at the end of the metal tip of the high pressure hose. If no
o-ring is present, the connection between the hose and spray gun will leak.
I can’t remove the lance
from the spray gun. What
should I do?
All lances and the detergent tank are attached and removed from the spray gun in the
same manner. Insert the quick-release end of the lance/detergent tank into the spray
gun. Press the spray gun and lance together (about a 1/8”) and turn clockwise. The lance
will lock in place. Remove the lance by reversing this procedure. Press the spray gun and
lance together and turn counter clockwise. The lance will slide out. Or, hold the spray
gun and lance in an upright position with the nozzle end on the floor. Push the whole
assembly straight down to loosen the connection, and then follow the removal process
again. You may also spray soapy water or a lubricant in the area where the lance connects
to the spray gun.
The power washer turns
on for 2 seconds, shuts
off, and will not turn back
on. Do I have a defective
unit?
It sounds like your power washer is working just fine. When the water is connected,
the accessories are assembled properly, and the power switch is turned on, the power
washer may turn on for 1 - 2 seconds to prime the pump. It automatically shuts off and
waits for the spray gun trigger to be pressed. When the trigger is pressed, water starts
flowing through the pump. The water sensor in the pump “senses” the moving water
and automatically turns the power washer on. Or, turn the power switch to off, hold in
the trigger on the spray gun, so that you have a steady stream of water. While you are
holding the trigger open on the spray gun, at the same time, turn the power switch on.
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