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28.08.2018 

 

 

Page 39 of 95

 

7.9  Help 

For questions and issues you can have access to this user manual. Moreover you can go to our forum 
for technical matters, in which you can find many answers to common asked questions. 

http://forum.eBlocker.com

 

We are also pleased to help you with further assistance via email (see 

Appendix D

). 

Unfortunately we do not offer any support via telephone at the moment. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Содержание PRO

Страница 1: ...28 08 2018 Page 1 of 95 User Manual eBlocker GmbH All rights reserved Errors and omissions reserved eBlocker GmbH Kaiser Wilhelm Str 47 20355 Hamburg Germany...

Страница 2: ...lems 13 5 2 A website is not displayed 13 5 3 The eBlocker icon does not displayed on all devices 15 5 4 The eBlocker icon is not showing on any device 15 5 5 Removing common problems 16 5 6 Some apps...

Страница 3: ...mit the maximum Internet usage per day 48 8 2 11 Assign a user to device 49 8 2 12 Controlbar for users with protection profiles 50 8 2 13 What happens if the daily internet usage time is limited 50 8...

Страница 4: ...S 79 8 6 1 DNS Local Device names 80 8 7 Blocker 81 8 7 1 Blocker Overview 81 8 7 2 Blocker Advanced Features 81 8 8 System 83 8 8 1 System Language and time zone 83 8 8 2 System Admin Password 83 8 8...

Страница 5: ...fessionals We still have a lot of ideas and are developing many more features that we are providing you monthly via updates Thank you very much for supporting our idea of a free and private Internet b...

Страница 6: ...fference is determined by their software after activating the license Whether eBlocker Base eBlocker Pro or eBlocker Family Now your privacy belongs to you again and not to the Internet companies 1 2...

Страница 7: ...er Pro The eBlocker Pro includes the eBlocker Base features and blocks data collectors and data collecting ads on all devices and browsers even when you are on the road The eBlocker Pro can be upgrade...

Страница 8: ...trols Thus eBlocker protects all family members individually and your kids from inappropriate content The three eBlocker versions have the same hardware and are based on the same software The features...

Страница 9: ...setup eblocker com In only three steps your eBlocker is ready for use 1 Connection First connect your eBlocker to your router or switch with the orange LAN cable Then connect your eBlocker with the a...

Страница 10: ...umber on the type plate at the bottom of the package and at the bottom of the device It has the format SNXXXXXXXX The license key is placed on the license card which is included in the device packagin...

Страница 11: ...cking cookies of different providers already Therefore we recommend to delete all your cookies at first so the trackers can lose their track You can read more about how to delete cookies in your respe...

Страница 12: ...ps that are infected with malware These infected programs can transmit mobile data e g contact details unnoticed and without authorization or even send fee based SMS to service numbers Use exceptions...

Страница 13: ...the upper right corner of your browser window With the Pause feature you can pause the eBlocker for a few minutes for the device you are using Try to reload the according website afterwards If the pa...

Страница 14: ...follows In Preferences click Devices Locate the device on which you want to disable the HTTPS feature Your current device is always displayed first on the list Open the settings for the desired devic...

Страница 15: ...ips that can help Activate device Open your browser window and click on the eBlocker icon Go to Settings and then select Devices On the right side you will see a list of all devices connected to the e...

Страница 16: ...section 8 3 If your device is activated but the icon is not showing please read section 5 3 5 5 Removing common problems Plug in your cable correctly Please check your scope of supply with your deliv...

Страница 17: ...power supply and connecting it right back in after a short time 5 6 Some apps don t work Unlike normal browsers apps have more access options on your device While most browsers and websites will work...

Страница 18: ...er notebook smartphone etc from your network and connect them again to update the DHCP lease You can also update your DHCP lease for most of the devices in the network settings Your devices are now co...

Страница 19: ...ly configured after the reboot Now your router is next to be converted Log into your router as an administrator You have to change the settings for some routers e g from standard to extended Deactivat...

Страница 20: ...e the downloaded eBlocker certificate for the file dialog and click on open You will eventually be asked to type the administration password Double click on the imported eBlocker certificate Choose al...

Страница 21: ...m Firefox Cliqz and Seamonkey Open the eBlocker SSL configuration site Click on the button add certificate Make sure that the first checkbox Trust this CA to identify websites is selected see image be...

Страница 22: ...28 08 2018 Page 22 of 95 Go to Advanced and click on View Certificates After the Certificate Manager opens click on import and choose the eBlocker certificate from the downloads directory...

Страница 23: ...is selected Confirm with OK Confirm the Certificate Manager and the settings with OK The certificate is now inserted into the Thunderbird email program 6 2 2 Windows You have inserted the certificate...

Страница 24: ...28 08 2018 Page 24 of 95 Click on the button add certificate After the dialog appears go to save and then click on open Click on Install Certificate...

Страница 25: ...ertificate Import Wizard opens Click on Next Go to safe all certificates into the following storage and click on browse afterwards Choose the second register Trusted Root Certification Authorities and...

Страница 26: ...Windows Most of the browsers and programs can have access to the eBlocker certificate Here a list of a few common browsers you can have access to the eBlocker controlbar on HTTPS sites with Microsoft...

Страница 27: ...page Click on the button add certificate Make sure that the first checkbox Trust this CA to identify websites is selected see image below Click on OK to insert the eBlocker certificate in Firefox You...

Страница 28: ...28 08 2018 Page 28 of 95 Go to Advanced and click on View Certificates After the Certificate Manager opens click on Import and choose the eBlocker certificate from the downloads directory...

Страница 29: ...e certificate with only a few clicks Open the Google Chrome browser Open the eBlocker HTTPS configuration page Click the button Add certificate Enter your PIN if necessary Give the certificate a name...

Страница 30: ...locker HTTPS configuration page Click the button Add certificate The iOS settings open automatically and the profile of the eBlocker certificate is displayed Click on Install In the following dialog c...

Страница 31: ...he iOS version 10 3 the added eBlocker certificate has to be activated again Open iOS Settings and navigate to General About Certificate Trust Settings There you will find the previously added eBlocke...

Страница 32: ...28 08 2018 Page 32 of 95...

Страница 33: ...that is visible on the top right of every browser that you use If trackers or advertisements are blocked on the site the total number of blocked requests will be displayed Through a click on the eBlo...

Страница 34: ...d as your home page For more information on the eBlocker Dashboard read our article Tips on the eBlocker Dashboard in our forum knowledge base Following menus in the dashboard you can arrange with the...

Страница 35: ...for eBlocker Pro and eBlocker Family Here you can specify whether the eBlocker should block all connections to trackers or to advertisements If these two settings are deactivated your eBlocker will a...

Страница 36: ...vidually for this website and then have access to the content You can reactivate filtering just as easy The tracker blocker is still active so you will continue to be protected from trackers Be carefu...

Страница 37: ...ated on the eBlocker HTTPS requests will also be anonymized We are now able to support alternative networks with the OpenVPN protocol For information on how to set up and use the Tor network see chapt...

Страница 38: ...n the device you want be cloaked 7 7 Pause Available for eBlocker Base eBlocker Pro and eBlocker Family Pause deactivates the eBlocker for the current device you are currently surfing with on the Inte...

Страница 39: ...ual Moreover you can go to our forum for technical matters in which you can find many answers to common asked questions http forum eBlocker com We are also pleased to help you with further assistance...

Страница 40: ...console are divided into following sections Section Available for License Update eBlocker Base eBlocker Pro und eBlocker Family Devices eBlocker Base eBlocker Pro und eBlocker Family HTTPS eBlocker Pr...

Страница 41: ...es are currently in operation You can enable automatic updates if you have activated a valid license for this device You can also determine at what time these updates should be implemented Automatic u...

Страница 42: ...erhaps deactivating Parental Control Assign the administrator password in the eBlocker Settings System at Admin Password Navigate to eBlocker Settings Parental Control The section Parental Control is...

Страница 43: ...etely blocked Example 2 A parent s smartphone is always owned by that parent It is also protected against unauthorized use by a system password The children can never use this smartphone unattended In...

Страница 44: ...are allowed to use another device For example provide a PIN for all adults and the older children Note that any user who has received a PIN can change their own PIN over the ControlBar s section 8 2...

Страница 45: ...e user in the detailed view of the user see above However the button is disabled when devices are still assigned to the user First assign a different user to the corresponding devices to activate the...

Страница 46: ...n the list You can change the name and description of the profile modify site and category filters create time constraints or delete the profile In the profile details you can also see to which users...

Страница 47: ...should be banned for the profile and save the settings The filters are then generated for this profile This may take a few seconds because some lists have literally millions of entries You can adjust...

Страница 48: ...click the minus symbol next to the slot To completely disable the restriction on time slots deactivate the corresponding sliding switch 8 2 10 Limit the maximum Internet usage per day In addition to...

Страница 49: ...these restrictions completely Note The corresponding online time is available for each user individually It is not divided among different users of the same profile 8 2 11 Assign a user to device To a...

Страница 50: ...users with protection profiles If a protection profile is set for a user that contains one or more parental control restrictions this user is provided with a modified and restricted controlbar Via th...

Страница 51: ...minutes The Internet access is also automatically deactivated after a few minutes when there are no Internet connections seen by the eBlocker This also helps to consume the daily Internet usage time...

Страница 52: ...ew user is subject to another protection profile access to the page might or might not be allowed depending on that other profkle In any case the corresponding user PIN must be entered to switch to an...

Страница 53: ...r buttons have the same function as described above 8 2 15 Add own lists to the Blacklists Navigate to the eBlocker Settings Parental Control menu and click on the page Website Blacklist The eBlocker...

Страница 54: ...time and use them in the protection profile Click on the button New category The following dialog opens You can view add or remove your own blacklist categories at any time All your own categories can...

Страница 55: ...ine exceptions from the standard categories by defining categories of explicitly allowed websites also called whitelists Navigate to the eBlocker Settings Parental Control menu and select the page Web...

Страница 56: ...egories Rather than restrict Internet access through categories of blacklists you can also work with categories of explicitly allowed sites Everything that is not expressly allowed is then automatical...

Страница 57: ...es can be very limited So it may not be possible to load operating system updates and many apps will likely not work as usual 8 2 18 Change of user through controlbar If a PIN has been assigned to one...

Страница 58: ...selecting Return device If the main user himself has set a PIN the PIN is required for the return Additional functions are available to users with PIN Lock Internet access for the device Only a user...

Страница 59: ...that are identified by your eBlocker in your home network The devices are initially identified by their IP address and as far as the eBlocker can determine by the manufacturer By clicking on the IP ad...

Страница 60: ...components are deactivated in the default setting Devices for which the eBlocker is activated are displayed with an orange icon You can define at any time whether or not the eBlocker should analyze ea...

Страница 61: ...fy whether the eBlocker icon see section 7 1 should always never or only briefly be displayed for five seconds on the device when you access a new web page Additionally there is the option to show the...

Страница 62: ...f the eBlocker Mobile feature has been activated activate access to your eBlocker for this device from outside your network You can determine whether this device is only activated for Internet access...

Страница 63: ...n encrypted loaded page by the URL starting with https Many browsers also display a green lock in the address bar Many websites especially those of banks and online shops are now protected with SSL en...

Страница 64: ...ed in Section 6 2 This certificate is sometimes also called a certificate for certification authorities a root certificate or a root certificate We have no access to your private key or your device an...

Страница 65: ...about your eBlocker certificate can add the eBlocker certificate or renew it Please note that the certificate must first be stored in your operating system and then if necessary in browsers with thei...

Страница 66: ...background from eBlocker protection Here you see a series of predefined exception lists for different apps which you can now activate or deactivate with a click on the slide switch on the right side...

Страница 67: ...in on the exception list calls to domains such as login api superapp com are automatically excluded from eBlocker monitoring In rare cases it is necessary to include IP addresses in the exception list...

Страница 68: ...PS see also section 5 6 the HTTPS connection requests from a device can be recorded Afterwards eBlocker s behavior for this connection type can be defined tested and saved as an app definition Proceed...

Страница 69: ...eBlocker always connects to the IP Anonymization via the Tor network To enable the IP anonymization open the controlbar Go to Anon and click on Enable IP anonymization On the following page click on...

Страница 70: ...Internet activists that provide service cost free but with no availability guarantee If no country is selected an exit server of a random country will be used With a click on Check connection you can...

Страница 71: ...egularly You can also use other VPN providers as long as they support the OpenVPN protocol Note Other VPN provider may charge additional costs Connection speed may vary depending on the VPN provider Y...

Страница 72: ...any kind of malfunction The eBlocker can still be used optimally Click on Next Enter the username and password you have received from your VPN provider into the respective access data fields and clic...

Страница 73: ...and a check mark is displayed to indicate successful connection to the VPN network If the connection was not successful no check mark would be displayed In this case go back to settings and verify you...

Страница 74: ...y and the eBlocker will automatically be connected to Tor Note A Tor connection cannot be used simultaneously with an existing VPN or another existing Tor connection 8 5 3 Set up the VPN network from...

Страница 75: ...Overview where a drop out opens You can then click on the VPN provider compatibility list that we have complief for you You are now lead to a site where all VPN networks are listed that have been test...

Страница 76: ...ion file with the ending ovpn is now provided by your VPN provider This configuration file is necessary to setup the VPN network connection Download the configuration file and make a note where you ha...

Страница 77: ...28 08 2018 Page 77 of 95 Now click on the button New VPN provider A popup window opens This wizard supports you with setting up VPN...

Страница 78: ...harmless and are not marked as error The eBlocker can be further used with no problems Click on weiter Type in your username and password that you have received from your VPN provider in the section Z...

Страница 79: ...t of different DNS servers or have them resolved over the Tor network There are three different options available to you Default Tor Network Custom list of external DNS servers Internet Provider The s...

Страница 80: ...ox you will have noticed that you can no longer call fritz box in your browser when the eBlocker DNS function is activated This is because the DNS server is used by the eBlocker and no longer by the F...

Страница 81: ...blocker features The domain blockers for ads and trackers block advs and trackers as soon as the domain is accessed This blocker can also be used without activating the eBlocker SSL feature The Patter...

Страница 82: ...ide with one click whether referrer headers should be allowed Compression Web servers often compress the delivered web pages in order to keep the amount of data transferred on the Internet as low as p...

Страница 83: ...zone Set the time zone and language of the eBlocker Controlbar and eBlocker Console To set the time zone first select the region and then the city of your country To set the language click either Engl...

Страница 84: ...ker Such events are recorded here for your information You are notified in the control bar if there is a new entry in the event list 8 8 5 System Diagnostics report If an error occurs you can generate...

Страница 85: ...tion and license binding of the device click on Reset activation A new window will appear asking if you really want to remove the license from the device If you want to remove the license please enter...

Страница 86: ...e cases for example if you have a special networking infrastructure you might have to setup your eBlocker individually so you can use your device optimally In some cases for example if you have a spec...

Страница 87: ...this mode experienced users can edit the network settings of the eBlocker These settings make sense for example if you operate your own DHCP server in your network 8 10 eBlocker Mobile eBlocker Mobil...

Страница 88: ...ile must now be loaded and added to the OpenVPN app All steps must be performed on the device for which you want protection by your eBlocker while on the move You must be connected to your home networ...

Страница 89: ...penVPN configuration file for this device in the eBlocker Dashboard Download Button on the eBlocker Mobile Card Localize the downloaded OpenVPN configuration file in the folder for downloaded files fi...

Страница 90: ...u want to have deleted afterwards We recommend to add following subjects in order to erase your trace completely Visited websites download chronicles Cookies Submitted search terms form data Offline w...

Страница 91: ...ral server in such case the router assigns the network configuration to all devices The lifetime of this assignment is called lease time The administrator can choose the existence of the lifetime at t...

Страница 92: ...o the data on the way from the server to a browser and the data exchange can not be read by unauthorized persons If an Internet user logs into a forum or an online shop his registration data and texts...

Страница 93: ...A virtual private network VPN extends a private network across a public network and enables users to send and receive data across the public network as if their computing devices were directly connect...

Страница 94: ...ould be possible at any time In case of wall mounting your eBlocker please ensure that no wires or piping can be damaged behind the mounting surface Please protect your eBlocker from moisture dust liq...

Страница 95: ...08 2018 Page 95 of 95 Firmware Version eBlocker Base Pro Family 2 0_20180830 v36 eBlocker GmbH All rights reserved Errors and omissions reserved eBlocker GmbH Kaiser Wilhelm Str 47 20355 Hamburg Germa...

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