of the PXES6P Series 10/100 Mb/s Switch unit or if
unknown, contact EATON, Inc by phone
5.2 When Calling for Assistance
Please be prepared to provide the following information.
1.
A complete description of the problem, including the following points:
a. The nature and duration of the problem;
b. Situations/Environment when the problem occurs;
c. The components/devices involved in the problem;
d. Any particular application that, when used, appears to create the problem;
2.
An accurate list of Eaton product model(s) involved, with serial number(s). Include
the date(s) that you purchased the products from your supplier.
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3.
It is useful to include other network equipment models and related hardware,
including convenient computers, workstations, terminals and printers; plus, the
various network media types being used, along with diagram of network setup.
4.
A record of changes that have been made to your network configuration prior
to the occurrence of the problem. Any changes to system administration procedures
should all be noted in this record.
5.3 Return Material Authorization (RMA) Procedure
All returns for repair must be accompanied by a Return Material Authorization (RMA)
number. To obtain an RMA number, please contact customer support at 1-800-356-1243, option
4. Please have the following information readily available:
Name and phone number of your contact person.
Name of your company / institution
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Your shipping address
Product
name
Serial Number (or Invoice Number)
Packing List Number (or Sales Order Number)
Date of installation
Failure symptoms, including a full description of the problem.
EATON will carefully test and evaluate all returned products, will repair products that are under
warranty at no charge, and will return the warranty-repaired units to the sender with shipping
charges prepaid (see Warranty Information, Appendix A, for complete details). However, if the
problem or condition causing the return cannot be duplicated by EATON, the unit will be
returned as:
No Problem Found.
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