DRAFT - 07 March 2016
DRAFT - 07 March 2016
INM MTL GECMA WS display rev 2
35
Appendix B - Returns (RMA order)
Dear Customer
Should you find your goods are defective or require a warranty repair, please
complete the on-line form on our website at www.gecma.com resources/rma to
obtain a RMA reference for the return of your goods Please note that the processing
of your return will take longer if goods are sent back to us without a valid RMA
number. An RMA number must be included so that your return can be processed
quickly and efficiently.
Please have the following information ready:
1. Product name and serial number – you may enter multiple answers where
there is more than one product
2. An error description with as much detail as possible
3. Contact information (responsible person(s) and shipping address)
4. If you have submitted the form, you shall receive two emails:
• A confirmation email (IMPORTANT: Please check your junk mailbox)
• An email with the RMA number to be used (this will be sent to you as
soon as possible)
Please make the RMA number clearly visible on the package and also include this on
the delivery note.
WARNING!
Please ensure prior to returning defective devices that the goods being
sent back were not used in areas harmful to health and were cleaned
according to the applicable provisions of the Occupational Health and
Safety Act.
Suitable packaging material can be provided for the return for a surcharge.
Please send the goods, with the RMA number clearly visible on the package, to the
following address:
Eaton’s Crouse-Hinds division
GECMA Components electronic GmbH
Heinrich-Hertz-Strasse 12
50170 Kerpen, Germany
If you require further assistance, please use our product support form, which can be
found within the resource section at www.gecma.com, alternatively you can call us on:
+49 (0) 2273 – 9812 – 0
+49 (0) 2237 – 9812 – 364
Thank you
Your Customer Service Department Team
