5 Year Warranty Information
Earthquake warrants the original purchaser that all Factory Sealed New Audio Products to be free from defects in
material and workmanship under normal and proper use for a period of five (5) years from the date of purchase (as shown
on the original sales receipt with serial number affixed/written on it).
The five (5) year limited warranty period is valid only if an authorized Earthquake dealer properly installs the product and the
warranty registration card is properly filled out and sent to Earthquake Sound Corporation. If a non-authorized party
installs the product,a ninety (90) day warranty period will be applied.
(A) Five(5) years limited warranty plan coverage guidelines:
First year:
Earthquake pays for labor,parts,and ground freight (only in US mainland,not including Alaska and Hawaii.
Shipping to us is not covered).
Second, third, fourth & fifth year:
Earthquake pays labor only. Customer must pay for parts and freight both ways.
(B)Warning:
Products (sent in for repair) that are tested by Earthquake technicians and deemed to have no problem will not be
covered by the limited warranty. Customer will be charged a minimum of one (1) hour of labor (at ongoing rate) plus
shipping charges back to customer. Each product sent in for repair must be packaged in its original packaging.
Otherwise,
repackaging charges will apply in addition to the labor,parts and shipping charges.
(C ) Earthquake will repair or replace at our option all defective products/parts subject to the following
provisions:
•
Defective products/parts have not been altered or repaired by anyone other than an Earthquake factory approved
technician.
•
Products/parts are not subjected to negligence,misuse,accident or damage by improper line voltage.
•
Products/parts were used with incompatible products.
•
The serial number or any part of the product has been altered,defaced or removed.
•
Products/parts have been used in any way that is contrary to Earthquake’s written instructions.
(D)Warranty Limitations:
Warranty does not cover products that have been modified or abused,including but not limited to the following:
• Damages to speaker cabinet and cabinet finish due to misuse, abuse or improper use of cleaning materials/
methods.
• Bent speaker frame,broken speaker connectors,hole(s) in speaker cone,hole(s) in surround &/ dust cap,and burnt
speaker voice coil.
• Fading and/or deterioration of speaker components & finish due to improper exposure to elements.
• Bent amplifier casing,damaged finish on the casing due to abuse,misuse or improper use of cleaning material.
• Burnt tracers on PCB.
• Product/part damaged due to poor packaging or abusive shipping conditions.
• Subsequent damage to other products.
A warranty claim will not be valid if the warranty registration card is not properly filled & returned to Earthquake with a copy of
the sales receipt.
(E) Service Request:
To receive product service, contact Earthquake Service Department at (510) 732-1000 and request an RMA number
(Return Material Authorization). Items shipped without a valid RMA number will be refused. Make sure you provide us
with your complete/correct shipping address,a valid phone number,and a brief description of the problem you are
experiencing with the product. In most cases, our technicians might be able to resolve the problem over the phone,
thus eliminating the need to ship the product.
(F)Shipping Instructions:
Product(s) must be packaged in its original protective box(es) to minimize transport damage and prevent
repackaging cost (at the ongoing rates). Shipper claims regarding items damaged in transit must be presented to
carrier. Earthquake Sound Corporation reserves the right to refuse improperly packed product. Original bill of
sale must accompany product returned to service. We encourage you to include with the package a written
description of the problem. Ship product to:
Earthquake Sound Corp.
2727 McCone Avenue, Hayward, CA 94545
Tel: (510) 732-1000
You are responsible for the cost of shipping the product to Earthquake Sound Corporation.
(G)Disputes Resolution:
All disputes between clients and Earthquake Sound Corporation resulting from the five (5) year limited warranty policy
must be resolved according to the laws & registration of the county of Alameda,California.
Specifications are subject to change without notice.
XJ-700DSP Manual 17
