54
ERROR DIAGNOSIS
In the case of problems with the functioning of your sensor, verify the following:
Symptoms
Diagnosis and solutions
Red
status
of
the
sensor,
indicating that it is not connected
The sensor was not recognized by the computer or it is off.
- Verify if the USB cable is properly connected to
the computer
- Restart the computer
- Verify if the drivers of the sensor are correctly
installed.
Red
status
of
the
sensor,
indicating that it is not connected
And start capture button doesn't
appear
Patient folder was not selected
Blue status of the sensor and
there's no image.
- Make sure the sensor is activated (button "Start capture"
before the X-Ray shots.
- Verify the correct performance of the generator.
- Make sure the sensor surface is oriented to the x-
rays source and that is correctly aligned.
Green status of the sensor and
there's no image.
- Verify the correct performance of the X-Ray generator.
- Make sure the active sensor surface is oriented to the x-
rays source and that is correctly aligned.
Error "TransfersThread() - pre-
capture(0)
SafeHandle
was
closed"
Fail in USB communication during the capture of the
sensor.
- Verify if the USB cable shows any damage indicative
- Verify USB connection with the computer
- Verify if the USB port of the computer has the capacity to
supply enough power for the proper operation of the
sensor.
Error "New IDA has stopped
working
A problem made the program stop
working correctly. Windows will
close the program and will notify if
there's an available solution"
Fail in USB communication during the setting of the
sensor.
- Verify if the USB cable shows any damage indicative
- Verify USB connection with the computer
- Verify if the USB port of the computer has the capacity to
supply enough power for the proper operation of the
sensor.
Fail in RAM memory
- Verify the RAM memory of the computer
