8
Limited Warranty
All e-zy.net products are supplied with a limited 12 month warranty
which covers material and workmanship defects. This warranty does
not cover the following:
▫
Parts requiring replacement due to improper installation,
misuse, poor site conditions, faulty power, etc.
▫
Lightning damage.
▫
Physical damage to the external & internal parts.
▫
Products that have been opened, altered, or defaced.
▫
Water damage for units that were not sealed or mounted
according to user manual.
▫
Units that were not properly grounded.
▫
Usage other than in accordance with instructions and the
normal intended use.
Do not return any products until you receive a Return Material Authori-
zation (RMA) number. Products received without a valid RMA number
will be rejected and returned to sender.
Warranty Repairs
All returns must have a valid RMA number written clearly on the outside
of the box. Without an RMA number the shipment will be refused. For
customers located in United States and Canada, customer pays all
shipping charges incurred to ship the product to E-ZY.NET. E-
ZY.NET pays shipping charges to return the product to the original pur-
chaser. For all other countries, the original purchaser shall pay all ship-
ping, broker fees, duties and taxes incurred in shipping products to and
from E-ZY.NET. Provided the goods have not been modified or repair
attempted by someone other than E-ZY.NET, at the option of E-
ZY.NET, products may be returned either as repaired or replaced. If it is
determined that there is no fault found (NFF) on a unit within warranty,
the customer will be charged $75 USD for testing time. For products out
of warranty, the standard NFF charge is $200. This charge will be at the
discretion of E-ZY.NET. The RMA number is valid for 14 days from date
of issue. The product must be received by the repair depot within these
14-days or the shipment may be refused.
Shipping and Damage Claims
All shipping damage claims are the purchaser's responsibility. Inspect
each shipment upon delivery and IMMEDIATELY report all damage, to
the carrier. There may be time limits and inspections may be required.
8000002 Rev 2 EZ2R15B Qwik Install Guide
