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What is NOT covered by this warranty?
•
e-JOE product without presented proof of purchase from an authorized e-JOE dealer AND photo/video evidence of
the defect;
•
e-JOE product purchased from an unauthorized e-JOE dealer;
•
e-JOE product with an expired warranty period;
•
e-JOE product transferred to a subsequent purchaser or owner;
•
normal wear and tear (scrapes, scratches, etc.);
•
consumables (components that are subject to a short life and periodic replacement due to their functions including,
but not limited to tires, tubes, brake pads, spokes, alkaline batteries, saddle covering, paint, mineral oil, other
lubricants);
•
assembly or tune-up fees;
•
costs associated with inspection, labor, packaging material, shipping of warranted products;
•
damage or defects resulting from failure to follow instructions in the owner’s manual, improper assembly, use of
incompatible and non-original parts, improper maintenance, storage, and transportation, alterations, modifications,
acts of God, accidents, misuse, neglect, abuse, water damage, operator’s error, commercial activities, extreme or
excessive riding, and other types of non-standard use;
•
damage or defects resulting from an attempted repair unless performed by an authorized e-JOE Dealer with e-
JOE’s knowledge and approval;
•
damage or defects caused by flood, lightning, earthquake, war, vandalism, theft, brownouts or sags (damage due to
low voltage disturbances).
How to obtain warranty support?
Step 1
Make sure to have the following available: the original bill of sale with unexpired warranty period (proof of purchase),
photo/video evidence of the defective part or product, and main product information (such as model, serial number, battery
voltage, motor wattage).
Step 2
Read the respective manual and FAQs for troubleshooting and repair instructions. If the solution is not found, contact the
authorized e-JOE Bike dealer (seller) from whom you purchased your product and report an issue. As your number one
resource, the dealer shall evaluate the problem, provide instructions for troubleshooting, and make attempts at resolving it.
Step 3
If the issue is deemed as manufacture defect in materials and workmanship, fill out the warranty claim form below. e-JOE
shall repair or replace parts that are found by e-JOE to be defective and covered by the limited warranty.
If within the warranty period, identical materials are unavailable at the time of repair or replacement, e-JOE reserves the right
to substitute materials of equal or better quality. Replacement products may be new or reconditioned. All products that are
replaced will become the property of e-JOE and must be returned upon request. Any item repaired or replaced under these
terms will be covered by the limited warranty for the remainder of the original warranty period.
Terms of warranty published on https://ejoebike.net/warranty/ are considered current and controlling when a warranty claim
is made. In no event shall e-JOE Bikes be responsible for any direct, indirect or consequential damages, including without
limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty,
negligence, or product liability in connection with their products.
e-JOE reserves the right to refuse any warranty claim.