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DYSON CUSTOMER CARE
THANK YOU FOR CHOOSING TO BUY A DYSON APPLIANCE
After registering your free 5 year warranty, your Dyson appliance will be covered
for parts and labour for 5 years from the date of purchase, subject to the terms
of the warranty. If you have any questions about your Dyson appliance, call the
Dyson Helpline with your serial number and details of where/when you bought
the appliance or contact us via the Dyson website. Most questions can be solved
over the phone by one of our trained Dyson experts.
If your Dyson appliance needs a service, call the Dyson Helpline so we can
discuss the available options. If your Dyson appliance is under warranty, and the
repair is covered, it will be repaired at no cost.
PLEASE REGISTER AS A DYSON APPLIANCE
OWNER
To help us ensure you receive prompt and efficient service, please register as a
Dyson appliance owner. There are three ways to do this:
•
Online at www.dyson.com
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Contact the Dyson Helpline at 1-877-397-6622.
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Complete the enclosed Warranty Form and mail it to us.
This will confirm ownership of your Dyson appliance in the event of an insurance
loss, and enable us to contact you if necessary.
LIMITED 5 YEAR WARRANTY
TERMS AND CONDITIONS OF THE DYSON 5 YEAR LIMITED WARRANTY.
WHAT IS COVERED
•
Your Dyson appliance is warranted against original defects in material and
workmanship for a period of 5 years from the date of purchase, when used for
private household purposes in accordance with the Dyson Operating Manual.
If you do not have your proof of purchase, your warranty will start 90 days after
the date of manufacture, according to Dyson’s records. This warranty provides,
at no extra cost to you, all labour and parts necessary to place your appliance in
proper operating condition during the warranty period.
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This warranty is valid only in the country in which the appliance was purchased.
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This warranty is subject to the following terms:
WHAT IS NOT COVERED
Dyson Canada Limited shall not be liable for costs incurred as a result of:
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Appliances purchased from an unauthorized dealer.
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Accidental damage, faults caused by negligent use or care, misuse, neglect,
careless operation or handling of the appliance which is not in accordance with
the Dyson Operating Manual.
•
Use of the appliance for anything other than normal domestic household
purposes (e.g., for commercial or rental purposes).
•
Use of the appliance outside the country of purchase.
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Use of parts not in accordance with the Dyson Operating Manual.
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Use of parts and accessories other than those produced or recommended by
Dyson Canada Limited.
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External sources such as weather, electrical outages or power surges.
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Repairs or alterations carried out by unauthorized parties or agents.
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Blockages – please refer to the Dyson Operating Manual for details of how to
look for and clear blockages.
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Normal wear and tear, including normal wearing parts such as belt, filter, brush
bar, hose assembly, and power cord (or where external damage or abuse is
diagnosed).
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Carpet damage.
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Reduction in battery discharge time due to battery age or use (where
applicable).
WARRANTY SERVICE
•
Please fill out and return the Warranty Form, register online at www.dyson.com
or call our helpline.
•
Before service can take place, the terms of the warranty require that you contact
the Dyson Helpline with your model name/number, serial number, date and
place of purchase.
•
Please keep your purchase receipt in a safe place to ensure you have
this information.
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All work will be carried out by Dyson Canada Limited or their authorized agents.
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Any replaced defective parts will become property of Dyson Canada Limited.
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Service under this warranty will not extend the period of this warranty.
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If your appliance is not functioning properly, please call the Dyson Helpline.
Most issues can be rectified over the telephone by our trained Dyson Helpline
staff. If this is not possible Dyson Canada Limited will arrange for your
appliance to be repaired and returned in full working order at no extra cost
to you.
WARRANTY LIMITATIONS AND EXCLUSIONS
•
Any representations, warranties or conditions relating to your appliance, express
or implied, statutory or otherwise, including but not limited to warranty of
merchantability or warranty of fitness for a particular purpose, are limited to
the duration of this warranty. This limitation is not allowed by some Provinces or
Territories and so this limitation may not apply to you.
•
Your remedy for breach of this warranty is limited to the warranty service
described above. Dyson Canada Limited will not be liable for any consequential
damages or incidental damages you may incur in connection with your purchase
and use of your appliance.
•
This warranty gives you specific legal rights. You may also have other rights
which vary by Province or Territory.
•
This warranty is not transferable.
•
This warranty is only available in Canada.
SUMMARY OF COVER
•
You must provide proof of purchase before any work can be carried out on your
Dyson appliance. Without this proof, any work carried out may be chargeable.
Keep your receipt.
•
All work will be carried out by Dyson Canada Limited or its authorized agents.
•
Any parts which are replaced by Dyson will become the property of Dyson
Canada Limited.
•
The repair or replacement of your appliance under warranty will not extend the
period of warranty.
•
The warranty provides benefits which are additional to and do not affect your
statutory rights as a consumer.
IMPORTANT DATA PROTECTION INFORMATION
•
Your details will be held by Dyson Canada Limited or others on behalf of Dyson
Canada Limited so that we can assist you more quickly with our Dyson Helpline.
From time to time, Dyson Canada Limited may send you special offers and news
of our latest innovations.
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For more information about our data collection practices, please refer to the
Dyson Canada Limited privacy policy at www.dyson.com.
Note your serial number for future reference.
This illustration is for example purposes only.
